Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,549 Google reviews we collected
Phrases our text analysis found in 995 written reviews
Price verdicts customers left with their Google review
Middle half of what 28 customers paid ($139–$448) · gold mark = category median.
How often each topic comes up in the written reviews
We read 995 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matt and Sam were professional, personable and efficient.”
“The owner Ted was very condescending and told me he “didn’t want to argue” and I said neither did I, all I wanted my carpets cleaned.”
“Our technicians were on time, friendly and thorough.”
“We had a damaged area rug that was repaired, cleaned, and sanitized before drop off.”
“They were very understanding and came back out and addressed the issue in a very timely manner.”
“I would highly recommend using Arslainian Bros for your cleaning needs.”
“Pathetic, lack of any professionalism and I would 100% advise to stay away from this company.”
“For me the pricing given the quality of their work very reasonable.”
“Arslanian brothers did a great job getting some stains out of our very expensive wool rug.”
“answered my questions and let me know next steps regarding the drying of the furniture.”
“Being our trusted carpet cleaning company, I gave them a call.”
“I sent them a photo of the damage and their response back was that I was liar and they didn’t touch my walls with their equipment.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Arslanian Bros. for 5 kinds of job. Pick one to see what they paid and said.
We had an area rug and a runner cleaned and are so happy with the results. Both rugs look REALLY clean.
The company was professional, kind, responsive, friendly and very knowledgeable. Their pricing was more than fair and reasonable. The results speak for themselves. 5/5 stars. Would definitely use again and recommend without hesitation.
Been dealing with Jim jr. with the rug pick up and delivery service for many years. Always nice and professional.
After learning that Arslanian Brothers was so close to my house in Shaker and that rug cleaning was *not* cost prohibitive, I had 9 "oriental" rugs cleaned (and some repaired) this summer. The staff is fantastic and they are people of their word. I cannot recommend them more highly. Total game changer for me. Hats…
We had not had our carpeting cleaned in four years. Life with three kitty cats can be messy. We have been using Arslanian for many years. Being our trusted carpet cleaning company, I gave them a call. Scheduling was easy. Service was prompt. Our technicians were on time, friendly and thorough. Our carpeting…
I had Arslenian out last week. After 3 dogs and many wintery years and rainy springs my carpet was dirty. They looked brand new after they came. I have carpet that hides a lot but after the cleaning I could tell howl dirty they were. My basement steps are a burber and they came out so nice. This cleaning was long overdue and I am so happy I scheduled it.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 265 | — |
| Area rug cleaning | 242 | — |
| Carpet steam cleaning | 223 | — |
| Upholstery cleaning | 136 | — |
| Pet stain & odor removal | 95 | — |
4.9 ★★★★★ 1,549 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We had an area rug and a runner cleaned and are so happy with the results. Both rugs look REALLY clean.
Arslanian Brothers cleaned carpet in 3 rooms for me. A couple spots appeared after the carpet dried. I reached out to them. They were very understanding and came back out and addressed the issue in a very timely manner. Highly recommend. Very professional and friendly.
Linda, thank you for the five-star review and for letting us know about the spots. We appreciate your patience and are glad our team returned promptly to address them. Your recommendation and kind words about our professionalism mean a lot. We look forward to helping you again. The Team at Arslanian Bros.
This is my first experience using Arslanian Brothers. The price was competitive and their service excellent. Matt and Sam were professional, personable and efficient. Highly recommend!
Tim, thank you for choosing Arslanian Brothers and for the terrific review. We're pleased Matt and Sam were professional, personable, and efficient, and that our pricing worked well for you. We appreciate your recommendation and look forward to helping again. Thank you. The Team at Arslanian Bros.
Years ago as a gift I received a carpet from India. While well loved it did not receive the care it deserved. Over time the fringe on one side got eaten up by a vacuum cleaner, while on the same side but left handed side of the fringe as well as large corner of the carpet got muddy discoloration from overflow from planters placed too close. In addition there was blue discoloration in the cream colored center of the carpet-cause unknown.When I dropped it off to Arslanian brothers they were very frank in what they could and couldn't do regarding getting the discoloration out of the carpet itself and gave me different options for the fringe. I picked up the carpet today and when I unrolled it to say the carpet came out so much better than I could have hoped for would be an understatement. Even the blue stains which I really hoped at best would at least be lightened were gone. Can't tell which side has the replacement fringe and which has the original. Several months ago took an expensive but very sentimental rug from Kashmir for a repair-hole had developed in an edge. I didn't think that it could be repaired given the type of weave it was. Well they did it-can't even see where it was repaired. Have been very happy with the cleaning and repair services. For me the pricing given the quality of their work very reasonable.
Satinderpal, thank you for sharing such a detailed and thoughtful review. We are delighted the cleaning and repairs restored your carpet and that the fringe blends so well, and we are glad the Kashmir repair met your hopes. We appreciate your trust and that our pricing felt fair. Thanks again. The Team at Arslanian Bros.
I have a natural wool colored thick rug that first was used by people with dirty snow boots, and then was used in my kitchen to help my elderly dog not slip around. You can imagine how disgusting this rug became over several months of not being able to fully clean up the dropped food. When summer arrived, I thought my dog could do OK without the rug for a while and took the rug into Arslanian Bros for basically sanitizing it. I told them I did not care how it would look, I just didn't want it to be disgusting. When I went to pick up the rug, they were apologetic that they were not able to get it fully clean, and I reassured them that was fine. I was pleasantly suprised by how clean they did manage to get it! While not being perfect, it looks far better than when I took it in, and I am not embarrased (for now) to have people see my kitchen!
Suzanne, thank you for sharing your experience. We are glad the cleaning made your rug much more presentable and that you are comfortable having it back in the kitchen. We appreciate your understanding about the limitations and are happy we could help. We look forward to assisting you again. The Team at Arslanian Bros.
Your crew just did my carpet cleaning this morning. So friendly and professional as always. I moved all of the furniture I could, but ran out of room. The crew shuffled stuff around to go above and beyond in the traffic paths that I wasn't worried about. They also cleaned my wool Karastan Persian rug that I inherited from my grandparents....which you guys have been cleaning and taking care of since 1977! Funny coincidence...I am friends with Jeff Phelps. Right after your crew left, I heard Jeff's plug for you on 92.3 WKRK.
Scott, thank you for the wonderful review. We are glad the crew was friendly and professional and that we could care for your Karastan wool rug after so many years. We appreciate you noticing the extra attention in traffic areas and the Jeff radio shout out. Looking forward to helping again. Many thanks. The Team at Arslanian Bros.
The company was professional, kind, responsive, friendly and very knowledgeable. Their pricing was more than fair and reasonable. The results speak for themselves. 5/5 stars. Would definitely use again and recommend without hesitation.
Amir, we appreciate your fantastic review. We're glad our team was professional, friendly, responsive, and that our pricing felt fair. It means a lot that the results met your expectations and you would recommend us. We look forward to serving you again. Many thanks. The Team at Arslanian Bros.
Been dealing with Jim jr. with the rug pick up and delivery service for many years. Always nice and professional.
Jimmy, thank you for the kind words and for trusting Jim Jr. with your rug pickups and deliveries over the years. We are glad to hear he has been professional and pleasant. We appreciate your loyalty and look forward to continuing to serve you. Thanks. The Team at Arslanian Bros.
After learning that Arslanian Brothers was so close to my house in Shaker and that rug cleaning was *not* cost prohibitive, I had 9 "oriental" rugs cleaned (and some repaired) this summer. The staff is fantastic and they are people of their word. I cannot recommend them more highly. Total game changer for me. Hats off to you, Arslanian Brothers, for making the 2026 summer even more transformative!
Hi Deepak, thank you for the wonderful review and for trusting us with nine oriental rugs this summer. We’re glad our team could provide affordable cleaning and repairs so close to your Shaker home, and we appreciate your kind words about the staff. Hearing that the results were a game changer for your summer means a lot to us. Thanks again! The Team at Arslanian Bros.
Arslanian Brothers carpeting are always reasonable and so pleasant to deal with
Hi Mario, thanks so much for the wonderful review and for choosing Arslanian Brothers Carpet. We're thrilled our team was pleasant to work with and that you found our pricing reasonable. We appreciate your trust and look forward to helping you with any future flooring needs. Thanks again! The Team at Arslanian Bros.
Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts
