Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Arthur Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Arthur Heating & Air

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 646 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arthur Heating & Air is better than 99% of HVAC contractors.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arthur Heating & Air is better than 98% of HVAC contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arthur Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Arthur Heating & Air for 8 kinds of job.

Arthur Heating & Air for HVAC system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.136
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$295
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 90
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 136 Google reviews tagged “HVAC system maintenance” · showing 20

RobertLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Great maintenance job as usual! Found a few problems that needed to be resolved, repaired those quickly.

Paid $900–1,000Great priceHVAC system maintenance
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Very friendly and professional. Jaxon was great. I’ll definitely be calling them for all my HVAC needs.

Reasonable priceHVAC system repairHVAC system maintenanceCleaning
Ronda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

We have used Arthur Air for several years now and have always been very satisfied with their service. They do a professional job, techs are courteous and pleasant. Prices are very reasonable. Everything goes smoothly from scheduling to service to billing. We highly recommend their services and they are great at…

Paid $200–400Great priceHVAC system maintenance
KimberlyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Jack is fantastic! He explains everything before he does any work and communicates well with he comes across any issues or suggestions to keep our systems healthy. He has great customer service and always personable and easy to talk to. He is respectful to our home and is buddies with our dogs😊. Thank you Jack for…

Great priceHVAC system maintenance
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

He was very thorough and knowledgeable. Great personality and was able to answer all my questions. I'm hopeful we can follow through on his suggestions.

Not sureHVAC system maintenance
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Great service

Paid $200–400Reasonable priceHVAC system maintenance
Reed3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent work and customer service. Highly recommend...

Paid $1–200Great priceHVAC system maintenance
CherylLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

They were awesome. So so friendly. Explaibed everything

Paid $200–400Great priceHVAC system maintenanceA/C system repair
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

5 star all the way! Very professional. Got everything up and running and answered all our questions. Will definitely use them again.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Helen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jacob and Robert were very professional and did a great job

Paid $1–200Great priceHVAC system maintenance
Tracy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Jaxon was awesome. Arthur Air is extremely easy to schedule. They are always polite great communicators, and I trust them with my system.

Paid $1–200Reasonable priceInstall ACInstall thermostat
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Arthur heating and air is a great company, with excellent technicians. Jaxon came out today to check on both units that we had installed in June and do a Heating tuneup. You had a great job, thoroughly explained everything that he did and was very professional. Can’t recommend Arthur and his team enough!

HVAC system maintenanceCleaning
EmilyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jaxon Bannister is awesome! He was so kind and respectful! Very knowledgeable and took care of us perfectly! We have never used Arthur heating and air. We got a flyer on our door for a tune up and called and scheduled it. We were so pleased with Jaxon, we signed up for the membership for the 2 times per year tune up. I am so grateful we contacted them!

Paid $1–200Great priceHVAC system maintenance
DaveLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My technician Jack was great. Explained everything well and clearly . Installation crew was very good and polite. Thanks Marcos!

Paid $1,800–2,000Reasonable priceHVAC system maintenanceInstallationInstall AC
ALocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Arthurs always handles issues quickly and a fair price.

Paid $400–600Reasonable priceHVAC system maintenance
BrittLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Friendly, straightforward, pleasure to do business with. 8/28/26 - Jaxon was great: friendly, professional, and good with animals. I really appreciate him! Also worth noting: with the service subscription, I called this afternoon and had someone on site the same day. In this August heat I'm sure they're slammed, so…

Reasonable priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
sharonLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Kayler was so efficient diagnosis on the spot fixed the problem immediately.

Paid $1–100Great priceHVAC system repairHVAC system maintenanceA/C filter replacement
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Exceptional service by Arthur’s Heating and Air! Jaxon and Branden diagnosed and promptly corrected the issues at hand! So thankful for the exceptional service and individuals of Arthur’s Heating and Air and look forward to many more years of working with Arthur’s!

Paid $600–800Great priceHVAC system repairHVAC system maintenance
PriscillaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jaxon was incredible coming out this morning. Polite, professional, and above all respectful. He worked efficiently and quickly with a positive attitude. Would and will hire again for HVAC services.

Paid $200–400Reasonable priceHVAC system maintenance
Mrs.11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kyler is amazing! Great customer service! Give this man a raise! He deserves it for how hard he works and the great service he provides!

Great priceHVAC system repairHVAC system maintenance

Show more HVAC system maintenance reviews (116 more) →

Price

$295-8% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 48%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair142$205–$933
HVAC system maintenance134$37–$295
A/C system maintenance38$39–$393
Install AC35$1.4k–$3.2k
A/C system repair33$209–$786
Installation30$1.1k–$2.8k
Cleaning28$104–$343
Heating system installation15$1.4k–$2.8k

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