iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 103 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★646 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$295typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers praise the company for punctual service, transparent pricing, and technicians who clearly explain issues and options. Reviews highlight efficient scheduling, professional communication, and thorough maintenance or repair work for heating and cooling systems. One negative review criticized high costs and pressure to purchase a subscription service. The owner actively responds to the majority of feedback, maintaining a perfect five-star average across hundreds of ratings.
Google rating: 5.0 out of 5 from 646 reviews (100% five-star).
Reviews on this page: 646 Google reviews (540 with written comments, 9 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 27, 2026.
Service: HVAC Contractor serving Talty, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other HVAC contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Arthur Heating & AirHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arthur Heating & Air: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arthur Heating & Air: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arthur Heating & Air: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arthur Heating & Air: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arthur Heating & Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arthur Heating & Air: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
646 Google reviews we collected
5.0of 5
5 stars643100%
4 stars20%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 540 written reviews
99%praise
Praise1,13799%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price9346%
Reasonable9748%
Overpriced21%
Not sure105%
$295-8% vs typical HVAC contractors
Middle half of what 135 customers paid ($54–$670) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31928%
Quality & results21519%
Speed & response19117%
Would recommend15013%
Communication12211%
Honesty & trust827%
Price & value706%
What customers talk about
We read 540 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They do a professional job, techs are courteous and pleasant.”
“Jaxon did an excellent job diagnosing and replacing our blower motor.”
“…quick possible fix (almost worked, just needed more time) When that did not work, we opted to have a service call on Saturday and Jaxon came out 2 ho…”
“Found a few problems that needed to be resolved, repaired those quickly.”
“We highly recommend their services and they are great at installing extra equipment such as split HVAC.”
“Cannot recommend Arthur Heating and Air enough on their quality of service and care.”
“He explains everything before he does any work and communicates well with he comes across any issues or suggestions to keep our systems healthy.”
“He was upfront, honest and worked around our busy schedule.”
“Kyler was very knowledgeable and was able to fix the problem within a reasonable timeframe!”
People customers mention
Jack25 reviews
Kyler15 reviews
Clint14 reviews
Nerio12 reviews
Barry12 reviews
Jaxon11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Arthur Heating & Air for 8 kinds of job. Pick one to see what they paid and said.
RRobertLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Great maintenance job as usual! Found a few problems that needed to be resolved, repaired those quickly.
Paid $900–1,000Great priceHVAC system maintenance
RRonda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
We have used Arthur Air for several years now and have always been very satisfied with their service. They do a professional job, techs are courteous and pleasant. Prices are very reasonable. Everything goes smoothly from scheduling to service to billing. We highly recommend their services and they are great at…
Paid $200–400Great priceHVAC system maintenance
PPamela2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
5 star all the way! Very professional. Got everything up and running and answered all our questions. Will definitely use them again.
Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
EElizabethLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
It was a only matter of hours between realizing the A/C wasn't cooling and the repair techs driving away after having fixed it. Incredibly quick process to make the appointment, have techs arrive, diagnose, and then repair. Transparent pricing and very professional and kind workers. Will definitely use them again for any future repairs.
Paid $400–600Reasonable priceHVAC system repair
MMarie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jacob was great. He took the time to answer our questions and offer alternative options. We didn’t do anything today but will call back in February.
IIkwo10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great timely service; technician was very patient in explaining services needed.
Great maintenance job as usual! Found a few problems that needed to be resolved, repaired those quickly.
Price assessment: Great price
Price: $900–1,000
Services: HVAC system maintenance
Response from the owner · Edited a day ago
Thank you, Robert! We're so glad you appreciated the maintenance work and our team's quick resolutions. Your comfort is our priority, and we're always here to help!
D
Derek Edgington1 reviewiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Jaxon did an excellent job diagnosing and replacing our blower motor. He was upfront, honest and worked around our busy schedule. Would highly recommend!
Price assessment: Great price
Services: HVAC system repair
Response from the owner · 2 days ago
Derek, thanks so much for your kind words! We're glad to hear that Jaxon provided excellent service while accommodating your schedule. Your recommendation means a lot to us!
J
Jeff Arthur5 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Very friendly and professional. Jaxon was great. I’ll definitely be calling them for all my HVAC needs.
Price assessment: Reasonable price
Services: HVAC system repair, HVAC system maintenance, Cleaning
Response from the owner · 3 months ago
Thank you so much for your kind words, Jeff! We're delighted to hear you had a positive experience with Jaxon and our team. We're here for all your HVAC needs whenever you need us!
R
Ronda Gunther8 reviewsiTotal number of Google reviews Ronda has written across all businesses on Google Maps, not just this one.
We have used Arthur Air for several years now and have always been very satisfied with their service. They do a professional job, techs are courteous and pleasant. Prices are very reasonable. Everything goes smoothly from scheduling to service to billing. We highly recommend their services and they are great at installing extra equipment such as split HVAC.
Price assessment: Great price
Price: $200–400
Services: HVAC system maintenance
Services: HVAC system maintenance
Response from the owner · Edited 8 months ago
Thank you so much for your kind words, Ronda! We're delighted to hear you've consistently had great experiences with our team. Your recommendation means a lot to us. We're always here for any of your HVAC needs!
K
Kimberly PopeLocal Guide · 24 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Jack is fantastic! He explains everything before he does any work and communicates well with he comes across any issues or suggestions to keep our systems healthy.
He has great customer service and always personable and easy to talk to.
He is respectful to our home and is buddies with our dogs😊. Thank you Jack for being reliable and trustworthy! Thank you Arthur Heating & Air for always taking care of us!
Price assessment: Great price
Services: HVAC system maintenance
Response from the owner · 5 days ago
Thank you for sharing your experience! We're so glad Jack provided clear communication and friendly service. We love that he connects with your pets too! We're always here for your home comfort needs, Kimberly!
J
John Linyard8 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
He was very thorough and knowledgeable. Great personality and was able to answer all my questions. I'm hopeful we can follow through on his suggestions.
Price assessment: Not sure
Services: HVAC system maintenance
J
John Davidson4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Thanks, John! We truly appreciate your kind words. We're glad you enjoyed our service! Remember, Arthur Heating and Air is always here to assist you whenever you need us!
R
Reed Bingham3 reviewsiTotal number of Google reviews Reed has written across all businesses on Google Maps, not just this one.
Excellent work and customer service. Highly recommend...
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · a week ago
Thanks a ton for your kind words! We're so glad you appreciated our team's dedication and service. Your recommendation means everything to us. We're always here to help!
C
Cheryl SiprianoLocal Guide · 17 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
They were awesome. So so friendly. Explaibed everything
Price assessment: Great price
Price: $200–400
Services: HVAC system maintenance, A/C system repair
Response from the owner · Edited a week ago
Thanks for your kind words, Cheryl! We're delighted to hear you found our team friendly and informative. It’s our goal to make sure you feel comfortable and valued. We're always here to help!
P
Pamela Timmons2 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
5 star all the way! Very professional. Got everything up and running and answered all our questions. Will definitely use them again.
Price assessment: Reasonable price
Price: $1,000+
Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, HVAC duct & vent installation, Service not listed
Response from the owner · Edited 3 months ago
Pamela, what a wonderful review! We're so glad you found our team professional and informative. It's our pleasure to assist you, and we look forward to serving you again in the future!
