A Luminov4 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people
- Price assessment: Great price
- Price: $1–200
- Services: Heating system maintenance
Apple A/C and Heat Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 103 HVAC contractorsPosition by Experts Score among all companies we track in this category. · better than 85%
5.0 ★★★★★ 333 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
71%reviews answered by the owner
$353typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Apple A/C and Heat Services at a glance
Customers report that Apple A/C and Heat Services provides prompt, same-day response times for heating and cooling issues. Reviewers frequently highlight the technicians' knowledge, professional demeanor, and transparent pricing, noting that staff explain system problems clearly without pushing unnecessary sales. The company handles repairs, inspections, and maintenance efficiently, often resolving complex HVAC issues quickly. One reviewer criticized a lack of follow-up communication after an initial phone call, though this was the only negative feedback among the provided excerpts.
- Google rating: 5.0 out of 5 from 333 reviews (100% five-star).
- Reviews on this page: 333 Google reviews (284 with written comments, 12 with photos).
- Owner responses: the business replied to 71% of reviews.
- Most recent review: October 20, 2026.
- Service: HVAC Contractor serving Talty, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other HVAC contractors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apple A/C and Heat Services: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apple A/C and Heat Services: 99/100 on this factor. Category median: 93.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Apple A/C and Heat Services: 100/100 on this factor. Category median: 96.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apple A/C and Heat Services: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apple A/C and Heat Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
Bar = this company · dark tick = category median.
Star ratings
333 Google reviews we collected
- 5 stars332100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 284 written reviews
- Praise71099%
- Complaints91%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3635%
- Reasonable6463%
- Overpriced00%
- Not sure22%
$353+9% vs typical HVAC contractors
Middle half of what 65 customers paid ($205–$817) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Speed & response15421%
- Staff & attitude13719%
- Quality & results10615%
- Would recommend10515%
- Price & value8612%
- Communication7310%
- Honesty & trust588%
What customers talk about
We read 284 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They check our system twice yearly with prompt service when needed.”
“The technicians are knowledgeable, through and courteous.”
“Great service, friendly, diagnosed the issue and made suggestions how to correct it.”
“We had a had a system damaged by thieves and they were able to come right out and get it back up and going on a short notice.”
“Highly recommend this business for your HVAC experience!”
“I cannot recommend John enough!”
“Excellent customer service, highly knowledgeable technicians, and fair/transparent pricing!”
“Honest, straightforward and very easy to work with.”
“He answered all my questions and gave me his honest advice.”
People customers mention
- John 52 reviews
- Rockwall 6 reviews
- Erick 6 reviews
- Ray 4 reviews
- Heating 4 reviews
- Nerio 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Apple A/C and Heat Services for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
AnnaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
The tech today cleaned out the drain line and installed a float failsafe and cleanout. Very knowledgeable and friendly. Easy to work with and fast. I will call again!
Paid $400–600Reasonable priceHVAC system repairA/C system repair
SandyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great job and professional! Highly recommend this business for your HVAC experience!
Paid $600–800Great priceHVAC system repairHVAC system maintenance
J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Technician was very pleasant. Walked me through the issue and our system (just moved in recently) and didn’t try to up charge or sell me anything. Great overall experience.
Paid $1–200
Dallas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent customer service, highly knowledgeable technicians, and fair/transparent pricing! Highly recommended!
Paid $1,400–1,600Reasonable price
TJ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
John and Apple A/C came to my rescue again. I gladly recommend Apple A/C to everyone who are needing a reliable HVAC Company.
Paid $200–400Reasonable price
The3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Quick response time to a dead AC. Service completed quickly and at a fair price.
Paid $200–400Reasonable priceHVAC system repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 57 | $205–$933 |
| A/C system repair | 46 | $209–$786 |
| HVAC system maintenance | 39 | $37–$295 |
| A/C system maintenance | 20 | $39–$393 |
| Heating system repair | 12 | $166–$1.2k |
| Install AC | 12 | $1.4k–$3.2k |
| Heating system maintenance | 9 | $39–$251 |
| Repair HVAC | 9 | $216–$495 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 333 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Rita Traff10 reviewsTotal number of Google reviews Rita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe love Apple A/C & heat services. They check our system twice yearly with prompt service when needed. The technicians are knowledgeable, through and courteous. Highly recommended.
- Price assessment: Reasonable price
- Services: HVAC system repair, HVAC system maintenance
Response from the owner · 2 weeks ago
Thank you, Rita! Thank you for being a longtime customer and continuing to put your trust in us. We can’t thank you enough for the support you have shown our business and the trust you have put in us to Deliver premium service. You’re the best Rita!
Anna HowellLocal Guide · 15 reviewsTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe tech today cleaned out the drain line and installed a float failsafe and cleanout. Very knowledgeable and friendly. Easy to work with and fast. I will call again!
- Price assessment: Reasonable price
- Price: $400–600
- Services: HVAC system repair, A/C system repair
Response from the owner · a month ago
Thank you for the great review! We’re glad you had a great experience with John. We appreciate you mentioning his knowledge, friendliness, and efficiency. We’ll be here whenever you need us again!
Challenge Island North Dallas8 reviewsTotal number of Google reviews Challenge has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHonest, straightforward and very easy to work with. They answered all my questions and completed the work fast. Will definitely use in the future!
Response from the owner · 3 weeks ago
Thank you for taking the time to leave us a review! It really means the world to us and helps us so much to grow our business. We are a family owned and operated company so every five star review is very personal to us. If you ever need our help again please don’t hesitate to reach out to us! Thanks !
Sandy StegallLocal Guide · 16 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job and professional! Highly recommend this business for your HVAC experience!
- Price assessment: Great price
- Price: $600–800
- Services: HVAC system repair, HVAC system maintenance
Response from the owner · 4 weeks ago
Thank you so much for the kind words and for choosing Apple A/C & Heat Services\! We really appreciate you giving us the opportunity to earn your business as a new customer in Richardson\. We’re glad you were happy with the service and professionalism\. Thank you for the recommendation\!
Jean Kim4 reviewsTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRay at Apple A/C provided excellent service. He answered all my questions and gave me his honest advice. He was very professional, and I will work with him again.
Response from the owner · a month ago
Thank you so much for the great review! We’re especially glad you reached out to us after getting a referral from your neighbor. We’re happy to hear Ray took the time to answer all your questions and give you his honest advice. We truly appreciate the trust and the referral, and we look forward to taking care of you again in the future!
J Coffey6 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTechnician was very pleasant. Walked me through the issue and our system (just moved in recently) and didn’t try to up charge or sell me anything. Great overall experience.
- Price: $1–200
Response from the owner · a month ago
Thank you for the great review! We’re glad our technician could take the time to walk you through the issue and help you understand your system, especially after just moving into the home. We believe in being honest about what your system needs without pushing unnecessary repairs or upgrades. We really appreciate your trust and look forward to helping you in the future!
Skyrocket “skyrocket214”13 reviewsTotal number of Google reviews Skyrocket has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and fast response.
- Price assessment: Reasonable price
- Services: A/C system repair
Response from the owner · a month ago
Thank you for the great review! We really appreciate you choosing Apple A/C & Heat Services. We’re glad we could respond quickly and get you taken care of. Thanks again for your business!
Dallas Nobles1 reviewTotal number of Google reviews Dallas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service, highly knowledgeable technicians, and fair/transparent pricing! Highly recommended!
- Price assessment: Reasonable price
- Price: $1,400–1,600
Response from the owner · a month ago
Thank you so much for the great review and for continuing to trust Apple A/C & Heat Services with both of your systems! We really appreciate your repeat business and are glad we’ve been able to take care of you. We always strive to provide honest recommendations, transparent pricing, and service you can trust. Thanks again for the recommendation!
Sandy Urbanski1 reviewTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, friendly, diagnosed the issue and made suggestions how to correct it. Will definitely use them again. ** UPDATE ** They came back and fixed our issue that they had given the quote on. GREAT job! Much appreciated!
- Price assessment: Great price
- Services: Service not listed
Response from the owner · a month ago
Thank you for the 5-star review! We’re glad we were able to diagnose the issue and come up with a solution that addressed the root cause. By reconfiguring the drain line, we were able to help prevent the recurring problems you had been experiencing. We appreciate your business and are glad to know you’ll be calling Apple A/C & Heat Services again!
Business details
- Address: 6 Sheffield Ct, Heath, TX 75032
- Phone: (469) 765-3340
- Website: acheatservices.com
- Service area: Talty, TX