Experts Reviews · Company report
Arthur Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Arthur Heating & Air

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 646 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arthur Heating & Air is better than 99% of HVAC contractors.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arthur Heating & Air is better than 98% of HVAC contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arthur Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Arthur Heating & Air for 8 kinds of job.

Arthur Heating & Air for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.143
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$933
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 87
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 143 Google reviews tagged “HVAC system repair” · showing 40

Derek1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Jaxon did an excellent job diagnosing and replacing our blower motor. He was upfront, honest and worked around our busy schedule. Would highly recommend!

Great priceHVAC system repair
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Very friendly and professional. Jaxon was great. I’ll definitely be calling them for all my HVAC needs.

Reasonable priceHVAC system repairHVAC system maintenanceCleaning
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

5 star all the way! Very professional. Got everything up and running and answered all our questions. Will definitely use them again.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
ElizabethLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

It was a only matter of hours between realizing the A/C wasn't cooling and the repair techs driving away after having fixed it. Incredibly quick process to make the appointment, have techs arrive, diagnose, and then repair. Transparent pricing and very professional and kind workers. Will definitely use them again for any future repairs.

Paid $400–600Reasonable priceHVAC system repair
Royal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Super nice, transparent, quick. Kept us informed of timeline and progress.

Paid $2,000+Reasonable priceHVAC system repair
Ikwo10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great timely service; technician was very patient in explaining services needed.

Paid $800–1,000Reasonable priceHVAC system repair
t31684 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Systematic fault isolation processes with on-point solutions

Paid $2,000+Reasonable priceHVAC system repair
J5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great and professional Technician. On time and very upfront and informative.

Reasonable priceHVAC system repair
Wes2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Showed up on time. Very polite, knowledgable and thorough explaining the issues and all the options.

Paid $1–200Reasonable priceHVAC system repair
Vivian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wonderful experience. Kyler was very knowledgeable and was able to fix the problem within a reasonable timeframe!

Paid $200–400Reasonable priceHVAC system repair
AngieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience, would definitely use again. Appreciative of the professionalism of service

Paid $400–600Reasonable priceHVAC system repair
Cameron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Clint came out to our home for AC service. Didn't know who to call since it was a Sunday. Arthur was available though. He had the problem diagnosed and fixed in no time. 10/10 would recommend!

Great priceHVAC system repairA/C system repairRepair HVAC
sharonLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Kayler was so efficient diagnosis on the spot fixed the problem immediately.

Paid $1–100Great priceHVAC system repairHVAC system maintenanceA/C filter replacement
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The guys that came were very friendly and provided great details to help us get our repairs done. They knew how important the need was for our repair to happen same day and found a way to make it work and get us fixed up so we wouldn't have to suffer over night without air in this texas heat. So grateful for the service these men have shown us today.

HVAC system repair
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Exceptional service by Arthur’s Heating and Air! Jaxon and Branden diagnosed and promptly corrected the issues at hand! So thankful for the exceptional service and individuals of Arthur’s Heating and Air and look forward to many more years of working with Arthur’s!

Paid $600–800Great priceHVAC system repairHVAC system maintenance
NatalieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were polite, prompt, & quickly resolved the problem. I’m so grateful for their service!! In the middle of 100 degree weather they were life savers! Thank you!!

Paid $400–600HVAC system repair
BrandonLocal Guide · 110 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did an incredible job for a very fair price. After another company came out multiple times and couldn't fix it, the Arthur team diagnosed and resolved the issue, they also got our parts under warranty.

Paid $400–600Reasonable priceHVAC system repair
Mrs.11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kyler is amazing! Great customer service! Give this man a raise! He deserves it for how hard he works and the great service he provides!

Great priceHVAC system repairHVAC system maintenance
Kim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our upstairs AC unit stopped working. And within 24 hours Brandon and Jaxon were at our home. They could have gouged us because we were desperate, but they gave us a super honest quote. They were in and out within an hour and our AC is running cold again. They were total gentlemen, as well. Highly recommend!

Paid $400–600Great priceHVAC system repair
Rob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

He did a great job, on short notice, in 100+ degree heat and on a Saturday evening.

HVAC system repair
Thuan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a great experience with Jack! He was very professional, friendly, and took the time to explain everything clearly. I really appreciated how honest and helpful he was throughout the whole process. He was able to get everything taken care of and even went above and beyond to help me understand the issue and…

Great priceHVAC system repair
arthur1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jack did a great job with helping me with my ac and I think you all yes he did tell me a lot about my ac

Paid $1–200Great priceHVAC system repair
Tommy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The guys who came out were very nice and knowledgeable.

Paid $400–600Reasonable priceHVAC system repair
Raymond5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional, great subject matter knowledge, and great to work with.

Not sureHVAC system repair
Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I cannot tell you how impressed I was with Jack. Kind, gentlemanly, thorough, explained everything he was gonna do and how much it was gonna cost, and then he went to work and fixed it In visiting with him, I found out this is exactly what I’m looking for someone in Rowlett, Family owned business And reasonably…

Paid $200–400Great priceHVAC system repair
Christopher5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Clint did a very awesome job. He arrived to my house earlier than expected. It was emergency service call with this Texas summer heat, the sooner the better!! He was very professional and diagnosed my A/C issue very quickly and he got the repair in a very timely manner. He also made sure my house was cooling…

Paid $1–200Great priceHVAC system repair
Teresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

He did great got the job done

Paid $200–400Reasonable priceHVAC system repair
Wendy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

A+ work and top notch system. Instant turnaround on installation and superior performance! Thank you for your service!

Paid $1–200Reasonable priceA/C system dismantlementHVAC system repairInstall AC+ Responsiveness+ Punctuality+ Quality
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I Had concerns with the original service but they promptly resolved the issue to my satisfaction.

HVAC system repair
PaigeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kyler was so helpful!!!! He is also easy to work with and is great with explaining what’s going on. He’s very reliable and kind.

Paid $1–200Great priceHVAC system repair
KayLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jaxon was our tech. He was very professional and knowledgeable. He was also detailed oriented. He thoroughly explained our issue and what it woukd take to resolve it after conducting his troubleshooting steps. We couldn't have asked for a better technician or experience during this hot crisis.

Paid $400–600Great priceHVAC system repair
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very friendly and informative

Paid $400–600Reasonable priceHVAC system repair
Gotta7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Best part of a broken AC is getting a competent, skilled, and personable partner like Jack to show up at your door. This was our first time to work with his company. We have found a great company and they have a great team member in Jack.

Reasonable priceHVAC system repair
JeffLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jack was very nice to talk to and very helpful. Highly recommend him to anyone and appreciate the help and time greatly.

HVAC system repairHVAC system maintenanceA/C system maintenance
Vicki12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very helpful, professional and knowledgeable. Highly recommend…..

Reasonable priceHVAC system repair+ Professionalism
Alexandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Responded super quick and was very friendly and got my AC back up and running in record time.

Paid $200–400Reasonable priceHVAC system repair
JeramieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jack came onsite and quickly diagnosed the issue, laid out our repair options, and got to work. He went the extra mile to get everything working again, and left the house just as clean as he found it. First time working with this company and we’ll give them repeat business as we need it.

Paid $600–800Great priceHVAC system repair
Chad5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jaxon was my hero. He came out when my ac stopped working while having a bday party for my wife. He found the issue and remedied it. He was polite and explained everything in detail. I highly recommend Jaxon and Arthur Heating and Cooling.

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Hope9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Clint is always very professional and has always treated me well. This is exactly why I have continued to use their services for over 10+ years and will refer when I can.

Paid $1–200Great priceHVAC system repair
Greta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jaxon went above and beyond to find the cause of the problem and it turned out that the problem was not AC related. I deeply appreciate his help. I'll definitely have him come back for other jobs. Thank you, Jaxon!

Paid $1–200Great priceHVAC system repair

Show more HVAC system repair reviews (103 more) →

Price

$295-8% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 48%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair142$205–$933
HVAC system maintenance134$37–$295
A/C system maintenance38$39–$393
Install AC35$1.4k–$3.2k
A/C system repair33$209–$786
Installation30$1.1k–$2.8k
Cleaning28$104–$343
Heating system installation15$1.4k–$2.8k

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