Arthur Heating & Air

Jaxon did an excellent job diagnosing and replacing our blower motor. He was upfront, honest and worked around our busy schedule. Would highly recommend!

Very friendly and professional. Jaxon was great. I’ll definitely be calling them for all my HVAC needs.

5 star all the way! Very professional. Got everything up and running and answered all our questions. Will definitely use them again.

It was a only matter of hours between realizing the A/C wasn't cooling and the repair techs driving away after having fixed it. Incredibly quick process to make the appointment, have techs arrive, diagnose, and then repair. Transparent pricing and very professional and kind workers. Will definitely use them again for any future repairs.

Super nice, transparent, quick. Kept us informed of timeline and progress.

Great timely service; technician was very patient in explaining services needed.

Systematic fault isolation processes with on-point solutions

Great and professional Technician. On time and very upfront and informative.

Showed up on time. Very polite, knowledgable and thorough explaining the issues and all the options.

Wonderful experience. Kyler was very knowledgeable and was able to fix the problem within a reasonable timeframe!

Great experience, would definitely use again. Appreciative of the professionalism of service

Clint came out to our home for AC service. Didn't know who to call since it was a Sunday. Arthur was available though. He had the problem diagnosed and fixed in no time. 10/10 would recommend!

Kayler was so efficient diagnosis on the spot fixed the problem immediately.

The guys that came were very friendly and provided great details to help us get our repairs done. They knew how important the need was for our repair to happen same day and found a way to make it work and get us fixed up so we wouldn't have to suffer over night without air in this texas heat. So grateful for the service these men have shown us today.

Exceptional service by Arthur’s Heating and Air! Jaxon and Branden diagnosed and promptly corrected the issues at hand! So thankful for the exceptional service and individuals of Arthur’s Heating and Air and look forward to many more years of working with Arthur’s!

They were polite, prompt, & quickly resolved the problem. I’m so grateful for their service!! In the middle of 100 degree weather they were life savers! Thank you!!

They did an incredible job for a very fair price. After another company came out multiple times and couldn't fix it, the Arthur team diagnosed and resolved the issue, they also got our parts under warranty.

Kyler is amazing! Great customer service! Give this man a raise! He deserves it for how hard he works and the great service he provides!

Our upstairs AC unit stopped working. And within 24 hours Brandon and Jaxon were at our home. They could have gouged us because we were desperate, but they gave us a super honest quote. They were in and out within an hour and our AC is running cold again. They were total gentlemen, as well. Highly recommend!

He did a great job, on short notice, in 100+ degree heat and on a Saturday evening.

I had a great experience with Jack! He was very professional, friendly, and took the time to explain everything clearly. I really appreciated how honest and helpful he was throughout the whole process. He was able to get everything taken care of and even went above and beyond to help me understand the issue and… Read full review

Jack did a great job with helping me with my ac and I think you all yes he did tell me a lot about my ac

The guys who came out were very nice and knowledgeable.

Very professional, great subject matter knowledge, and great to work with.

I cannot tell you how impressed I was with Jack. Kind, gentlemanly, thorough, explained everything he was gonna do and how much it was gonna cost, and then he went to work and fixed it In visiting with him, I found out this is exactly what I’m looking for someone in Rowlett, Family owned business And reasonably… Read full review

Clint did a very awesome job. He arrived to my house earlier than expected. It was emergency service call with this Texas summer heat, the sooner the better!! He was very professional and diagnosed my A/C issue very quickly and he got the repair in a very timely manner. He also made sure my house was cooling… Read full review

He did great got the job done

A+ work and top notch system. Instant turnaround on installation and superior performance! Thank you for your service!

I Had concerns with the original service but they promptly resolved the issue to my satisfaction.

Kyler was so helpful!!!! He is also easy to work with and is great with explaining what’s going on. He’s very reliable and kind.

Jaxon was our tech. He was very professional and knowledgeable. He was also detailed oriented. He thoroughly explained our issue and what it woukd take to resolve it after conducting his troubleshooting steps. We couldn't have asked for a better technician or experience during this hot crisis.

Very friendly and informative

Best part of a broken AC is getting a competent, skilled, and personable partner like Jack to show up at your door. This was our first time to work with his company. We have found a great company and they have a great team member in Jack.

Jack was very nice to talk to and very helpful. Highly recommend him to anyone and appreciate the help and time greatly.

Very helpful, professional and knowledgeable. Highly recommend…..

Responded super quick and was very friendly and got my AC back up and running in record time.

Jack came onsite and quickly diagnosed the issue, laid out our repair options, and got to work. He went the extra mile to get everything working again, and left the house just as clean as he found it. First time working with this company and we’ll give them repeat business as we need it.

Jaxon was my hero. He came out when my ac stopped working while having a bday party for my wife. He found the issue and remedied it. He was polite and explained everything in detail. I highly recommend Jaxon and Arthur Heating and Cooling.

Clint is always very professional and has always treated me well. This is exactly why I have continued to use their services for over 10+ years and will refer when I can.

Jaxon went above and beyond to find the cause of the problem and it turned out that the problem was not AC related. I deeply appreciate his help. I'll definitely have him come back for other jobs. Thank you, Jaxon!

Prompt and very polite, knowledgeable. Serviced our A/C efficiently at a reasonable price and did a maintenance check on the other unit as well.

This is officially our new HVAC company. The tech was professional and friendly. He fixed the issue (adjusting a damper) and didn’t even charge me. Nice to see a company with integrity! Thanks so much!

Jack diagnosed and confirmed the problem very quickly. He got the thermostat working like when originally installed and the unit working perfect. It was great service and communication.

We had one of our AC units stop working in the evening, and Arthur Heating & Air had a technician at our house by 9:00 the next morning. We were so impressed with their quick response and professionalism. As it turned out, the issue wasn't the HVAC system at all. We had other maintenance being done at the house,… Read full review

Jack was great! He was friendly and professional. Not to mention, very knowledgeable. Thank you for the great service.

Jack was extremely kind, professional, and knowledgeable. Answered all of my questions and more. I’ll also give a shout out to the after hours crew. Katy was so sweet and trying to help me troubleshoot in the middle of the night. I would highly recommend this company. They treat you like family.

Walked in a found the problem fixed it without a issue can't ask for more good job! Will call them when need be!

Tech was very knowledgeable and thorough.

Honest and trustworthy. I've been using Arthur for over 15 years and always recieved great quality service at great pricing. 2026 Update: They are still the best AC Service in Texas!

Awesome service. Jack was great!

Came on time and got the fix in! I’m very happy with the results

Kyler is the best. Always have a great experience with Arthur.

I had them back a few weeks later my air quit working they came out and found a dead lizard that had bitten into a wire. They said that was the problem. They were here 25 minutes from the beginning to finish and charged me 289.00. Dollars I thought it was very high. They said that was there normal charges for a service call.

Jack was very professional and explained the issues well including showing pictures of the issues involved with our HVAC system. With Jack’s help we decided to replace the entire system due to age of our current system. Thank you

Aaron was friendly and professional. He explained the issue and the photos he took were very helpful. Aurthur Air is the best- I highly recommend them and Aaron specifically.

Very helpful and informative. On time on short notice.

Marcos and Branden are very professional and knowledgeable. Arthur’s always provides prompt and honest service.

Kylre was prompt on arrival. He checked everything out and was easy to talk to. He even took the time to explain certain things to me.

Wonderful experience with this company yesterday! They came out same-day (in just a few hours), communicated well through text, and Jack and Jaxon were very kind, professional, and educational. Glad to have found a go-to HVAC company in Rowlett. They'll be the only ones I call from now on.

Jaxon was very helpful and answered all my questions.

Customer service is excellent. All workers are informed and can answer questions. They are thorough and quality control is enforced. Diagnosis was thorough with photos and videos. Excellent all the way. Highly recommend. I have a whole new system plus a new furnace on the other system. Lots of work.

He did great. Going to get back with me tomorrow

Aaron was great. Friendly, quick and knew just what to do. Thank you.

Clint came out on time and was very professional! He was able to find the issue quickly and provide a few options on how to resolve. Definitely recommend this technician and this company.

Jaxon was polite and professional. He took the time to explain his findings to me, patiently!

Aaron was great! Very efficient and very professional!

One of my AC units wasn't blowing, cold air so I gave Arthur heating and air a try. The owners actually live across the street and are my neighbors and so I had seen the trucks previously but never had used them. Thankfully I made the phone call and Arthur heating and air was able to get someone out the same day to… Read full review

We highly recommend Arthur Heating & Air! They came and replaced our unit in a timely manner. The installers were very professional and did a great job!!

He did a very good job, very professional.\n I give him 5 stars.

Jack Kizer was very cordial and helped me understand my new thermostat. He was easy to understand and took care of everything I needed within the hour. I live in Gabe Estates and it was great to know that I have someone right here in town that I could use. I highly recommend him.

Aaron was great! He was very thorough when addressing the problems with my HVAC system. I really appreciated that he took pictures and was able to show exactly where the issues were, as the furnace is in the attic. I was very pleased with the assessment and detailed quote.

Jack was "awesome ". Very articulate & personable. He looked at our whole system & communicated his findings in a language I found easy to understand. He laid out, in detail, what Arthur Heating & Air could do for our HVAC system. I very much appreciated Jack being up front & honest in his findings. I can see Jack very much being an asset to any Company.

Brad was very professional, courteous, and efficient. He took time to explain every detail of the service he provided.

Could not be more happy Brad was very professional and man does he know his stuff... Five star service....!

Jack is my guy! He is thorough and knowledgeable and then explains his technical saavy in layman’s terms. The a/c side was replaced this time. The heater side was done last year. I don’t expect to have anymore problems and the Lennox L40 thermostat is so easy to operate. I actually believe the house cools down fast… Read full review

Brad with Arthur Air was amazing. He went above and beyond to get our system up and going! Highly recommend!

Great service,best and speedy system repair and great customer support!!

Arthur Heating & Air is the BEST!!! My heat went out suddenly. I called and Brad and Jaxon were here within 4 hours . Repair was under warranty so no charges at all . Even when there are changes, they are fair and reasonable. I trust them and that is priceless to me.

Ac went out and call Arthur was to showup in less than an hour time. Highly recommend.

Update 1/2026: Heat was running with no heat. I called them on a Saturday and they were able to help me diagnose the issue over the phone. David Wilson was incredibly kind and helped me fix the issue and get the heat working again by guiding me through on how to clear the inducer port. Heat restored! Thank you David… Read full review

Brad was very thorough with his inspection of my a/c unit. Would highly recommend this technician.

The tech was great and will be the company I will be using for the future

Customer focused. Explained work to be done and why. Would hire again.

Very pleased with the service I recieved. Brad was very professional and helpful. Very knowledgeable and helped me to understand and weigh my opinions on repairs. I would highly recommend Arthur Heating & Air!

Jack was very professional, and complete in all information, we will enjoy working with him and your company!

HVAC technician was in and out in about 30 minutes. They were great! Definitely, and honest business model that I will be utilizing for any additional HvAC services.

I'm happy we found Arthur Heating & Air! Its great that they do not just contract out their labor and have actual employees of the company come out. Our heater needs much more love than we can afford right now but David and Jack were able to quote me great price to get it up and running again. Thanks so much!

Awesome experience We will use only Arthur’s from now on!

Kyler did good job. He pointed out that a different roof vent is better for keeping dryer vent cleaned

Polite, on time and details. Abel was great!

Amazing response time, great explanation and options, fair pricing, quick resolution, and the system works again. Highly recommend

Just want to give a HUGE shout out to Arthur Heating and Air for exceptional service today! They got my appointment scheduled upon calling in and came out asap! Rain or shine, they repaired our issues quickly with awesome service. 100% recommend if you are needing an HVAC company!

Jack and Eric were amazing to work with. Very insightful, knowledgeable and responsive. I’ll use Arthur’s again, simply because of the team members they have!

Installed a complete system for us.

Been using Arthur heat and air for years now. Still the best costumer service I've ever had.

So last Friday, 4:00 P.M. wife calls me at work; A/C is out. It’s 20 year old unit and we been nursing it along last few years. Call the folks at Arthur’s and greeted by super friendly Katy. Tell her about my dilemma a/c out we got 90 year old mother living with us and all. Less than 1 hour later Nerio shows up… Read full review

Tech Jack Kizer was super professional and very helpful. Explained everything perfect. Arthur heat and air are highly recommended.

I’ve just been referred to Arthur’s ac company. My experience was amazing with Hugo and his assistant! I’ll be calling again…

Jack is friendly, knowledgeable, and professional. He fixed our issue in less than 30 minutes. Highly recommend! The girl I spoke to on the phone when scheduling was very pleasant as well.

Very professional approach to investigating problems and solving them

I had a positive experience with the technician, Neiro, who was both friendly and knowledgeable. He performed maintenance on my HVAC unit with great care and arrived on time for the appointment. The quality of his work was impressive, and I would certainly recommend his services to others.

Very professional, takes his time to explain everything, very patient and listens to what you are asking. Love the great service.

Arthur Air is a solid company. My technician, Erick, was great. He, as well as everyone else that I have encountered, have been polite, prompt, and do a good job.

I’m a return customer, Arthur Air has been excellent in their service and replacements of my unit.

I have used Arthur Air for a couple years on my old system. All their techs are professional and courteous. This spring I decided to replace my 16 year old system. Clint gave me a very competitive bid with a great warranty. Erick and his team did a beautiful job on the install. I would recommend this company for AC… Read full review

Arthur Heating & Air is top notch. They provide quality service and are responsive and dependable. Nerio was super helpful & very professional. Thoroughly enjoy working with them.

Nerio Teran with Arthur heating and air came out to service our unit today. He was very quick and professional. Answered all my questions and sent text updates to let me know his arrival time. Great company!

Had a unit installed with them in Feb 2023 and just had my first check up done by Nerio. Everyone I have worked with has been pleasant, helpful, and knowledgeable. I would recommend to anyone!

Gents from Arthur are top notch! They came through for our family if our time of need, when others could not. Please reach out to us if you need a referral!

They are great came out and fix the problem very professional from the office to the technician a very good and HONEST company.

10 stars- Definitely Recommend. Barry was timely and honest. He was friendly and professional. Usually I feel like service industry people are trying to get over on you (especially as a woman) but Barry was NOT that!. He gave me his honest assessment of what was wrong, what we could do today to get my home cooling… Read full review

Arthur Heating and Air has been a Home Run every time! They did an excellent job on installation six years ago and they quickly found and corrected the problem this time. I heartily recommend them!

Barry the service technician was very professional and knowledgeable, he fixed the problem quick and made necessary recommendations, I would definitely recommend to friends and family!

As always, Arthur Heating and Air fixed the problem and got our a/c up and running again.

It’s hot. They were responsive and got someone out and got the problem fixed quickly. Nerio did a great job and was very helpful.

We were quite pleased with Auther Heating and Air. A picture of the technicians was emailed prior to their arrival. They arrived on time were professional, and willing to explain things in layman terms for me. I would highly recommend them.

Extremely professional. I would recommend them to anyone.

Arthur Heating and Air is a wonderful company!

The technician actually showed up a little early. He was very friendly, explained what the issue was and gave me options on fixing the problem. He repaired the a/c quickly and even with the temperature at almost 100, my house returned to the set temperature in a few hours. I would definitely recommend him.

Did a great job with my system. Came on time, professional, and did amazing work