Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Arthur Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Arthur Heating & Air

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 646 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arthur Heating & Air is better than 99% of HVAC contractors.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arthur Heating & Air is better than 98% of HVAC contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arthur Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Arthur Heating & Air for 8 kinds of job.

Arthur Heating & Air for heating system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$251
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#42 / 72
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Heating system maintenance”

Tracy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jaxon is awesome, great communication, always polite and considerate.

Paid $1–200Reasonable priceCleaningA/C system repairHeating system maintenance
GaryLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Every part of the experience from start to finish was awesome. The guys were first rate.

Paid $1–200Great priceHeating system maintenance
Leslie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Prompt and very polite, knowledgeable. Serviced our A/C efficiently at a reasonable price and did a maintenance check on the other unit as well.

Reasonable priceHVAC system repairHVAC system maintenanceHeating system maintenance
LisaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Customer service is excellent. All workers are informed and can answer questions. They are thorough and quality control is enforced. Diagnosis was thorough with photos and videos. Excellent all the way. Highly recommend. I have a whole new system plus a new furnace on the other system. Lots of work.

Paid $1,000+Reasonable priceHVAC system repairInstallationInstall thermostat
Cara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Barry and his team are WONDERFUL. I took a chance and went with them based on their Google reviews and I am so happy that I did. They are not only knowledgeable, but also honest and organized. They do not pressure you or give you the run around when you have questions. They take their time and do quality work. I…

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
HermannLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Barry Williams his probably the most professional HVAC technician I've ever met. I would recommend him and Arthur to everyone!

A/C system maintenanceCleaningA/C filter replacement+ Responsiveness+ Punctuality+ Quality
EarnestLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome service!! Kyler is so knowledgeable, helpful and professional! He is good at explaining and giving options concerning repairs. You can’t go wrong with these guys!

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
LesaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We always do our research and decided to try Arthur heating and air. We are so happy we did. We called and got an appt soon. Barry was professional and took the time to educate us. We appreciated his help and expertise in this area. He was very knowledgeable about what was going on before even looking. Thank you!

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
ErinLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Small, local reliable company. We bought a home that needed a good thorough HVAC cleaning, and added UV lights. He did not try to tell us to replace the whole system like some companies do. Reasonable prices and they actually try to help us and educate rather than just trying to sell us something. Barry was…

A/C system maintenanceHVAC duct & vent cleaningA/C filter replacement+ Responsiveness+ Punctuality+ Quality
CarlaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Highly recommend Arthur Heating & Air! Had to replace our Carrier Infinity thermostat and Clint was quick to give estimates with different ranges of functionality plus his recommendation for our system was NOT the most expensive option. We appreciated the honest advice and the "that's what I would do in my own home…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Rating only, no written review.

Paid $1–100Reasonable priceHVAC system maintenanceHeating system maintenance
Nita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceA/C filter replacementHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$295-8% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 48%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair142$205–$933
HVAC system maintenance134$37–$295
A/C system maintenance38$39–$393
Install AC35$1.4k–$3.2k
A/C system repair33$209–$786
Installation30$1.1k–$2.8k
Cleaning28$104–$343
Heating system installation15$1.4k–$2.8k

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