Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
Arthur Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Arthur Heating & Air

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 646 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arthur Heating & Air is better than 99% of HVAC contractors.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arthur Heating & Air is better than 98% of HVAC contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arthur Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Arthur Heating & Air for 8 kinds of job.

Arthur Heating & Air for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$35–$329
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 72
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Install thermostat”

Tracy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Jaxon was awesome. Arthur Air is extremely easy to schedule. They are always polite great communicators, and I trust them with my system.

Paid $1–200Reasonable priceInstall ACInstall thermostat
Wendy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

A+ work and top notch system. Instant turnaround on installation and superior performance! Thank you for your service!

Paid $1–200Reasonable priceA/C system dismantlementHVAC system repairInstall AC+ Responsiveness+ Punctuality+ Quality
Roddy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional Service. Installed to perfection and cleaned up after themselves.

Paid $2,000+Great priceInstallationHeating system installationInstall thermostat
JeanineLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We had a problem with our heat pump. Jack from Arthur’s showed up and gave our system the most in depth inspection it had ever had. Extremely knowledgeable, professional and helpful. We decided to replace the 17 year old system rather than fix an expensive part. We are extremely confident that we have made the right…

Paid $1,000+Reasonable priceInstallationInstall thermostatHVAC duct & vent installation
LisaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Customer service is excellent. All workers are informed and can answer questions. They are thorough and quality control is enforced. Diagnosis was thorough with photos and videos. Excellent all the way. Highly recommend. I have a whole new system plus a new furnace on the other system. Lots of work.

Paid $1,000+Reasonable priceHVAC system repairInstallationInstall thermostat
Casey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

David Wilson did amazing work and was very professional. We had milestone come out first and quoted us for several thousand dollars more than what David did for the same work. We obviously went with Arthur Heating & Air to have our downstairs AC unit replaced and have our upstairs one repaired. This is a family…

Paid $1,000+Great priceA/C system repairInstall thermostatInstall AC
LeslieLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had three quotes already, but I sure am glad I got the fourth! David realized the other guys were telling me I had a 2.5 ton condenser when I actually had a 3 ton. David was very professional, knowledgeable, and patient answering all of my questions. They also made several changes that the other guys never…

Great priceInstallationHeating system installationInstall thermostat
Larry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Awesome service!!! We really appreciated the care and respect that Marcos and Erick displayed for our home as they installed our new heating and air system. The system is far superior to our old one. The air is fresh and clean with no cloying humidity we previously experienced. Our family highly recommend Arthur…

HVAC system maintenanceInstallationHeating system installation
Kenneth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Top notch family owned business that take pride in their work. I highly recommend this company.

Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning+ Responsiveness+ Punctuality+ Quality
joeLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

what a great team of people. There work is spot on and quotes on the money. If you need any AC/Heat these are the guys

Great priceA/C system maintenanceHeating system installationInstall thermostat
EarnestLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome service!! Kyler is so knowledgeable, helpful and professional! He is good at explaining and giving options concerning repairs. You can’t go wrong with these guys!

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
CarlaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Highly recommend Arthur Heating & Air! Had to replace our Carrier Infinity thermostat and Clint was quick to give estimates with different ranges of functionality plus his recommendation for our system was NOT the most expensive option. We appreciated the honest advice and the "that's what I would do in my own home…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Debi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $400–500Not sureInstall thermostatThermostat installation

Price

$295-8% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 48%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair142$205–$933
HVAC system maintenance134$37–$295
A/C system maintenance38$39–$393
Install AC35$1.4k–$3.2k
A/C system repair33$209–$786
Installation30$1.1k–$2.8k
Cleaning28$104–$343
Heating system installation15$1.4k–$2.8k

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