Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Arthur Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Arthur Heating & Air

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 646 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arthur Heating & Air is better than 99% of HVAC contractors.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arthur Heating & Air is better than 98% of HVAC contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arthur Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arthur Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Arthur Heating & Air for 8 kinds of job.

Arthur Heating & Air for thermostat installation

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Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$788
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 55
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Thermostat installation”

Lisha16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

That team was the best I have ever seen! Our HVAC went out on a Sunday night. They came out that night and gave us options. We chose to replace our HVAC system. The install team arrived at 8:00a on Monday and did a meticulous job and made sure everything was working superbly before departing that afternoon. Highly recommend Arthur Heating and Air!

Reasonable priceA/C system repairInstallationHVAC duct & vent installation
DaveLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My technician Jack was great. Explained everything well and clearly . Installation crew was very good and polite. Thanks Marcos!

Paid $1,800–2,000Reasonable priceHVAC system maintenanceInstallationInstall AC
martin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I replaced a 19 year old Lennox 5 ton single speed HVAC system with a new Lennox 5 ton EL18 variable speed HVAC system as well as a secondary return. Initially, I called Arthur because they were rated high on Google, they are local, and they had an efficient means to sign up for an appointment. The technician came…

Paid $2,000+Great priceCleaningHeating system installationHVAC duct & vent installation
Terri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We recently had our air conditioning system replaced, and the entire experience was excellent. The team was professional, knowledgeable, and took the time to explain our options without any pressure. They arrived on time, completed the installation efficiently, and left everything clean when they were finished. The…

Paid $2,000+Great priceInstallationInstall ACThermostat installation
LisaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Customer service is excellent. All workers are informed and can answer questions. They are thorough and quality control is enforced. Diagnosis was thorough with photos and videos. Excellent all the way. Highly recommend. I have a whole new system plus a new furnace on the other system. Lots of work.

Paid $1,000+Reasonable priceHVAC system repairInstallationInstall thermostat
TyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Clint, Jack, Marcos and Miguel were phenomenal. From booking the call with Katlyn, to the final install, I couldn’t have asked for a more professional company. Honest, on-time and cleaned up after themselves. Would highly recommend them to my friends and family.

InstallationHeating system installationInstall AC
Casey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

David Wilson did amazing work and was very professional. We had milestone come out first and quoted us for several thousand dollars more than what David did for the same work. We obviously went with Arthur Heating & Air to have our downstairs AC unit replaced and have our upstairs one repaired. This is a family…

Paid $1,000+Great priceA/C system repairInstall thermostatInstall AC
LeslieLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had three quotes already, but I sure am glad I got the fourth! David realized the other guys were telling me I had a 2.5 ton condenser when I actually had a 3 ton. David was very professional, knowledgeable, and patient answering all of my questions. They also made several changes that the other guys never…

Great priceInstallationHeating system installationInstall thermostat
glenn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Barry was direct, honest and presented several options to solve our issues. He made the absolute best out of one of a homeowners worst predicaments - broken HVAC Kyler was a joy to work with, he left us with a complete understanding of our new HVAC system and the confidence of knowing any issues that might arise in the future would be taken care of.

HVAC duct & vent cleaningHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Barry and Kyler were absolutely incredible. Barry literally spent hours figuring out not only WHAT wasn’t working but WHY and got to the bottom of the problem. Kyler made a special trip to retrieve parts and to help Barry as it evolved into a two man job. We will absolutely make Arthur our HVAC company from here on…

A/C system repairThermostat installation+ Responsiveness+ Punctuality+ Quality
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Barry was very informative and thorough. The guys who came to install were clean, respectful, did a good job, and cleaned up after themselves when they left. Highly recommend.

Install ACHeating system installationThermostat installation
AJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Great priceInstallationHeating system installationInstall AC
Debi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $400–500Not sureInstall thermostatThermostat installation
Collins4 years ago★★★★★

Rating only, no written review.

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality

Price

$295-8% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 48%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair142$205–$933
HVAC system maintenance134$37–$295
A/C system maintenance38$39–$393
Install AC35$1.4k–$3.2k
A/C system repair33$209–$786
Installation30$1.1k–$2.8k
Cleaning28$104–$343
Heating system installation15$1.4k–$2.8k

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