Experts Reviews · Company report
ASAP Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

ASAP Appliance Repair

Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 15 TV repair services · 4.9★ from 685 Google reviews

Report card

Percentile vs other TV repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ASAP Appliance Repair is better than 87% of TV repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ASAP Appliance Repair is better than 84% of TV repair services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ASAP Appliance Repair is better than 97% of TV repair services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ASAP Appliance Repair is better than 86% of TV repair services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ASAP Appliance Repair is better than 100% of TV repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ASAP Appliance Repair is better than 100% of TV repair services.A
100

Reviews for your job

Customers hired ASAP Appliance Repair for 8 kinds of job.

ASAP Appliance Repair for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$473
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 65 Google reviews tagged “Refrigerator/freezer repair” · showing 20

Ethan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Really great company. Contacted them late night from Mexico and Jason was at my tenants house the next day and quickly diagnosed and fixed her refrigerator. Highly recommend!

Paid $500+Reasonable priceRefrigerator/freezer repair
ElizabethLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

ASAP answered my call promptly & we’re friendly & professional. When the repairman arrived, a needed piece of equipment was broken, so a second visit was scheduled. Collin the repairman man was very pleasant and quick . My refrigerator is working great!

Paid $200–250Reasonable priceRefrigerator/freezer repair
Anthony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We got good service from Matt. He responded the same day we called. He is really good. He first diagnosed the problem then he repaired it. Our Fridge now make ice.

Paid $400–450Not sureRefrigerator/freezer repair
uniqueLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our tech Gabriel did a fabulous job working with our appliances he was friendly, knowledgeable, and quick! He went above and beyond and his hard work doesn't go unnoticed he definitely represented ASAP Appliance Repair wonderfully and I would recommend them for any of your emergency appliance repair needs! Thank you!

Paid $50–100Reasonable priceRefrigerator/freezer repair
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Matt came out and on a Monday to check the ice maker and found he needed to replace a part. He returned on Friday as promised and replaced it. He was efficient and easy to work with.

Paid $500+Not sureRefrigerator/freezer repair
Dainte-Marie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jason was very helpful and explained what was wrong. Great service all around.

Refrigerator/freezer repair
AmberLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We called Asap repair to fix our refrigerator came right over on there first opening, which was on Labor Day. Let us know when he wason his way. Come in and figure out the problem. Got the part replaced it. Great communication was swift clean and very professional. Very nice.Definitely recommend them for all your…

Paid $450–500Reasonable priceRefrigerator/freezer repair
Baski12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The owner is fair and honest. After his technician repaired our fridge by replacing the circuit board, the fridge still wasn't working. The technician went back out the next day and said the thermostat was not working. After that the owner went out himself and repaired the thermostat. I asked the owner if it was…

Paid $350–400Not sureRefrigerator/freezer repair
Jorge4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

He didn’t fix my refrigerator….. I still have a problem!

Paid $200–250OverpricedRefrigerator/freezer repair
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Had some work done with ASAP Appliance, and the name of Jason's business speaks for itself. Very fast, fair and efficient. Jason is now our go to guy. Thanks again Jason we appreciate you.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Peggy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

I would recommend ASAP Repair to anyone in need of an appliance repair. The technician was polite and competent. Thanks ASAP!

Paid $400–450Reasonable priceRefrigerator/freezer repair
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Gabriel was great! Did a great job. Thank you!

Paid $350–400Reasonable priceRefrigerator/freezer repair
TerryLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Gabriel is still awesome! He is friendly, knowledgeable and professional. Everyone at ASAP we spoke with were concerned about our issues and were able to fit us into their busy schedule.

Paid $400–450Reasonable priceRefrigerator/freezer repair
Swoozie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

ASAP was our 3rd call to repair our Samsung refrigerator. The other 2 companies wouldn't touch Samsung appliances. ASAP sent Jason. He found the problem with our 13yo fridge and ordered the part with delivery to be no later than a week. Part came in 4 days. Jason called and within 30 minutes was at our house. He…

Paid $450–500Reasonable priceRefrigerator/freezer repair
Private1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick service, great technicians and fixed my fridge with a minimum of cost!! Will use again!!

Paid $150–200Great priceRefrigerator/freezer repair
JefferyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had the good fortune of making Jason's acquaintance because of a recommendation on the NextDoor App. I've called him 3 times over the years and he has always been exceptionally friendly and knowledgeable. This particular occasion, he was able to identify and diagnose my problem within just a few minutes. Gave…

Paid $300–350Reasonable priceDishwasher repairRefrigerator/freezer repairDryer repair
Charles4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

4 yr old Samsung refrigerator wasn’t cooling properly. Tried all the fix actions I could think of, a google search came up with ASAP appliances. Calling and Scheduling was super easy and the next day Matt the technician showed up promptly. He was awesome to work with, got right into the issue with my refrigerator…

Reasonable priceRefrigerator/freezer repair
DeborahLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jason diagnosed a bad compressor right away, and it was hot. The cost to repair was more than the cost of a new one.

Great priceRefrigerator/freezer repair
Allen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Matt was excellent, helpful with answering questions, and friendly too. Quickly diagnosed and repaired the issue. Freezer is running like new!

Paid $350–400Reasonable priceRefrigerator/freezer repairFreezer repair
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The BEST technician EVER!!!

Paid $100–150Great priceRefrigerator/freezer repair

Show more refrigerator/freezer repair reviews (45 more) →

Price

$334+7% vs typical TV repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 65%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair119$153–$354
Washing machine repair97$126–$415
Refrigerator/freezer repair65$146–$473
Dishwasher repair29$131–$347
Washer/dryer repair23—
Oven repair16$239–$398
Refrigerator repair14—
Stove, cooktop & oven repair12$114–$398

Compare with