Appliance repair service · Albuquerque, NM · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 15 TV repair servicesiPosition by Experts Score among all companies we track in this category. · better than 93%
4.9★★★★★685 Google reviews · 24 photos
96%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$334typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate ASAP Appliance Repair 4.9 out of 5 based on 685 reviews, with the owner responding to 99% of them. Customers frequently praise the technicians for punctuality, efficient diagnosis, and clear communication regarding repairs for dryers, washers, and refrigerators. However, some low-star reviews criticize high pricing relative to appliance age, scheduling inconsistencies, and repairs that failed to resolve issues permanently.
Google rating: 4.9 out of 5 from 685 reviews (96% five-star).
Reviews on this page: 686 Google reviews (618 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 31, 2026.
Service: TV Repair Service serving Albuquerque, New Mexico.
Data from Google, last updated November 1, 2026.
Score profile vs other TV repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
ASAP Appliance RepairTV Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ASAP Appliance Repair: 87/100 on this factor. Category median: 83.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ASAP Appliance Repair: 84/100 on this factor. Category median: 74.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ASAP Appliance Repair: 97/100 on this factor. Category median: 93.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ASAP Appliance Repair: 86/100 on this factor. Category median: 86.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ASAP Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ASAP Appliance Repair: 100/100 on this factor. Category median: 80.A
100
Bar = this company · dark tick = category median.
Star ratings
686 Google reviews we collected
4.9of 5
5 stars65696%
4 stars122%
3 stars30%
2 stars20%
1 star132%
Praise vs complaints
Phrases our text analysis found in 618 written reviews
99%praise
Praise1,28099%
Complaints181%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price4720%
Reasonable15265%
Overpriced115%
Not sure2310%
$334+7% vs typical TV repair services
Middle half of what 194 customers paid ($221–$409) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response39230%
Staff & attitude34226%
Would recommend16212%
Quality & results14711%
Price & value1058%
Communication937%
Honesty & trust574%
What customers talk about
We read 618 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matt, the technician, resolved the problem with my dishwasher quickly.”
“Had an appointment booked for a month out (booked 12/21/24 for a 1/20/25 appointment) and they never showed.”
“Jason is very knowledgeable about appliances and went right to work diagnosing the problem.”
“Would recommend him to anyone needing his services.”
“I wouldn't recommend this company to anyone, unless you want to pay more money.”
“Matt did a great job of explaining what he needed to do and getting it quickly and professionally.”
“So I called to let them know that my fridge was making a humming sound, terrible humming sound.”
“The price was reasonable and saved us thousands on purchasing two mew appliances.”
“He had the part on hand and it took about half an hour to do so to me this seems very overpriced.”
“He explained the details after the repair, and left with a pleasant goodbye!”
“We have used ASAP for our other appliances and their technicians are always great and super honest about what is worth repairing, and what is not.”
“the repair was done and done quickly but they are not so upfront about their pricing.”
People customers mention
Jason114 reviews
Matt29 reviews
Gabriel22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ASAP Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
CChrisLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Our clothes dryer only heated the clothes and created steam in the room. The vent had been cleaned recently, so we made an appointment with ASAP Appliance Repair. Jason arrived promptly and explored the machine. He found the belts that turn the tumbler to be defective. He explained the details after the repair, and…
Paid $200–250Great priceDryer repair
VVan18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Jason is very knowledgeable about appliances and went right to work diagnosing the problem.
RRobert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Gabriel showed very professional knowledge of his work. Worked very efficiently and quickly. Would recommend him to anyone needing his services.
Paid $200–250Reasonable priceDryer repair
MMichaelLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
ASAP was fantastic to work with. We had an issue with our dryer and Matt was able to be at our house within hours and solve the problem within 30 minutes. The price was reasonable and saved us thousands on purchasing two mew appliances.
Paid $350–400Reasonable priceDryer repair
EEthan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Really great company. Contacted them late night from Mexico and Jason was at my tenants house the next day and quickly diagnosed and fixed her refrigerator. Highly recommend!
JJDMLocal Guide · 638 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My GE side-load washing machine quit working Friday night, Saturday morning I called a few appliance repair places. For some reason ASAP Appliance Repair stood out so I made a appointment.
Service Technician Jason came early, from diagnosis to finish, it was done in less than a hour. Jason was amazing, got to it,…
Our clothes dryer only heated the clothes and created steam in the room. The vent had been cleaned recently, so we made an appointment with ASAP Appliance Repair. Jason arrived promptly and explored the machine. He found the belts that turn the tumbler to be defective. He explained the details after the repair, and left with a pleasant goodbye!
Excellent work! Highly recommended!
Price assessment: Great price
Price: $200–250
Services: Dryer repair
Repair wait time: 1–2 hr
Response from the owner · a day ago
Thank you so much!
R
Rolf Janson1 reviewiTotal number of Google reviews Rolf has written across all businesses on Google Maps, not just this one.
ASAP was fantastic to work with. We had an issue with our dryer and Matt was able to be at our house within hours and solve the problem within 30 minutes. The price was reasonable and saved us thousands on purchasing two mew appliances.
Price assessment: Reasonable price
Price: $350–400
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you so much for that. We hope to work with you again!
E
Ethan Brown7 reviewsiTotal number of Google reviews Ethan has written across all businesses on Google Maps, not just this one.
Really great company. Contacted them late night from Mexico and Jason was at my tenants house the next day and quickly diagnosed and fixed her refrigerator. Highly recommend!
Price assessment: Reasonable price
Price: $500+
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Response from the owner · a week ago
Thank you so much! We hope to work with you again
J
JDMLocal Guide · 638 reviewsiTotal number of Google reviews JDM has written across all businesses on Google Maps, not just this one.
My GE side-load washing machine quit working Friday night, Saturday morning I called a few appliance repair places. For some reason ASAP Appliance Repair stood out so I made a appointment.
Service Technician Jason came early, from diagnosis to finish, it was done in less than a hour. Jason was amazing, got to it, clean up and Done!
I highly recommend ASAP Appliance Repair and Service Technician Jason!! ⭐⭐⭐⭐⭐
Price assessment: Reasonable price
Price: $500+
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you so much! We appreciate it. Hope to work with you again
A
Ashley Wolfel6 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
We had Matt fix our dryer, he was very professional and worked efficiently and quickly! He fixed everything in less than an hour. I was so relieved that he was able to fix it quickly. Be was great to work with!
