Experts Reviews · Company report
ASAP Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

ASAP Appliance Repair

Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 15 TV repair services · 4.9★ from 685 Google reviews

Report card

Percentile vs other TV repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ASAP Appliance Repair is better than 87% of TV repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ASAP Appliance Repair is better than 84% of TV repair services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ASAP Appliance Repair is better than 97% of TV repair services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ASAP Appliance Repair is better than 86% of TV repair services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ASAP Appliance Repair is better than 100% of TV repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ASAP Appliance Repair is better than 100% of TV repair services.A
100

Reviews for your job

Customers hired ASAP Appliance Repair for 8 kinds of job.

ASAP Appliance Repair for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$473
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 65 Google reviews tagged “Refrigerator/freezer repair” · showing 40

Ethan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Really great company. Contacted them late night from Mexico and Jason was at my tenants house the next day and quickly diagnosed and fixed her refrigerator. Highly recommend!

Paid $500+Reasonable priceRefrigerator/freezer repair
ElizabethLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

ASAP answered my call promptly & we’re friendly & professional. When the repairman arrived, a needed piece of equipment was broken, so a second visit was scheduled. Collin the repairman man was very pleasant and quick . My refrigerator is working great!

Paid $200–250Reasonable priceRefrigerator/freezer repair
Anthony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We got good service from Matt. He responded the same day we called. He is really good. He first diagnosed the problem then he repaired it. Our Fridge now make ice.

Paid $400–450Not sureRefrigerator/freezer repair
uniqueLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our tech Gabriel did a fabulous job working with our appliances he was friendly, knowledgeable, and quick! He went above and beyond and his hard work doesn't go unnoticed he definitely represented ASAP Appliance Repair wonderfully and I would recommend them for any of your emergency appliance repair needs! Thank you!

Paid $50–100Reasonable priceRefrigerator/freezer repair
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Matt came out and on a Monday to check the ice maker and found he needed to replace a part. He returned on Friday as promised and replaced it. He was efficient and easy to work with.

Paid $500+Not sureRefrigerator/freezer repair
Dainte-Marie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jason was very helpful and explained what was wrong. Great service all around.

Refrigerator/freezer repair
AmberLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We called Asap repair to fix our refrigerator came right over on there first opening, which was on Labor Day. Let us know when he wason his way. Come in and figure out the problem. Got the part replaced it. Great communication was swift clean and very professional. Very nice.Definitely recommend them for all your…

Paid $450–500Reasonable priceRefrigerator/freezer repair
Baski12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The owner is fair and honest. After his technician repaired our fridge by replacing the circuit board, the fridge still wasn't working. The technician went back out the next day and said the thermostat was not working. After that the owner went out himself and repaired the thermostat. I asked the owner if it was…

Paid $350–400Not sureRefrigerator/freezer repair
Jorge4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

He didn’t fix my refrigerator….. I still have a problem!

Paid $200–250OverpricedRefrigerator/freezer repair
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Had some work done with ASAP Appliance, and the name of Jason's business speaks for itself. Very fast, fair and efficient. Jason is now our go to guy. Thanks again Jason we appreciate you.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Peggy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

I would recommend ASAP Repair to anyone in need of an appliance repair. The technician was polite and competent. Thanks ASAP!

Paid $400–450Reasonable priceRefrigerator/freezer repair
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Gabriel was great! Did a great job. Thank you!

Paid $350–400Reasonable priceRefrigerator/freezer repair
TerryLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Gabriel is still awesome! He is friendly, knowledgeable and professional. Everyone at ASAP we spoke with were concerned about our issues and were able to fit us into their busy schedule.

Paid $400–450Reasonable priceRefrigerator/freezer repair
Swoozie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

ASAP was our 3rd call to repair our Samsung refrigerator. The other 2 companies wouldn't touch Samsung appliances. ASAP sent Jason. He found the problem with our 13yo fridge and ordered the part with delivery to be no later than a week. Part came in 4 days. Jason called and within 30 minutes was at our house. He…

Paid $450–500Reasonable priceRefrigerator/freezer repair
Private1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick service, great technicians and fixed my fridge with a minimum of cost!! Will use again!!

Paid $150–200Great priceRefrigerator/freezer repair
JefferyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had the good fortune of making Jason's acquaintance because of a recommendation on the NextDoor App. I've called him 3 times over the years and he has always been exceptionally friendly and knowledgeable. This particular occasion, he was able to identify and diagnose my problem within just a few minutes. Gave…

Paid $300–350Reasonable priceDishwasher repairRefrigerator/freezer repairDryer repair
Charles4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

4 yr old Samsung refrigerator wasn’t cooling properly. Tried all the fix actions I could think of, a google search came up with ASAP appliances. Calling and Scheduling was super easy and the next day Matt the technician showed up promptly. He was awesome to work with, got right into the issue with my refrigerator…

Reasonable priceRefrigerator/freezer repair
DeborahLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jason diagnosed a bad compressor right away, and it was hot. The cost to repair was more than the cost of a new one.

Great priceRefrigerator/freezer repair
Allen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Matt was excellent, helpful with answering questions, and friendly too. Quickly diagnosed and repaired the issue. Freezer is running like new!

Paid $350–400Reasonable priceRefrigerator/freezer repairFreezer repair
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The BEST technician EVER!!!

Paid $100–150Great priceRefrigerator/freezer repair
Austin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jason came out and fixed our fridge, he was responsive, on time and our quote was exactly what we paid.

Reasonable priceRefrigerator/freezer repair
Rex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Matt was on time and good to work with.

Paid $400–450Not sureRefrigerator/freezer repair
Vickie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Dan was great! Thanks Dan! Everything was done in no time and on time. Great service. Appreciate it. Vickie

Paid $200–250Reasonable priceRefrigerator/freezer repairStove & cooktop repair
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jason seems to run a great crew. He and Gabriel were promt and efficient.

Paid $500+Reasonable priceRefrigerator/freezer repair
JeraldLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Technician Matt was on time and very courteous and knowledgeable of the work to be completed and he completed the job quickly. Awsome company!

Paid $450–500Reasonable priceRefrigerator/freezer repair
William15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Had problems with our refrigerator. Called and Matt came out and checked to see what the issue was. Found the problem and ordered parts to fix. Came back next day and fixed refrigerator. Thanks for an outstanding service.

Paid $500+Great priceRefrigerator/freezer repair
Kenneth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

It was a pleasant experience and Jason was excellent to work with. I would work with him again. I had a real good with of them.

Paid $400–450Not sureRefrigerator/freezer repair
Diane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I am incredibly grateful, as a widow, at all the tips Gabriel gave me besides repairing my refrigerator. I am truly indebted to him for all the advise he gave me for all my appliances. You will not find a better technician than this. This company is not only trustworthy but oh so helpful. I cannot give them anything…

Dishwasher repairRefrigerator/freezer repair
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We got same-day service and they solved our refrigerator problem. We would happily call on them again.

Paid $100–150Reasonable priceRefrigerator/freezer repair
BriannaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jason did a really great job taking a look at our fridge and figuring out the problem. Would definitely recommend this company.

Refrigerator/freezer repair
AmieLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

A great experience from start to finish - the business was responsive to my inquiry, scheduled me timely, the technician explained everything to me and was cordial and efficient.

Paid $200–250Great priceRefrigerator/freezer repair
Rudy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We needed our ice maker fixed and Jason was amazing. Very professional and friendly. He explained what was needed and when the parts came in he returned to install. It was nice meeting him and would be more than happy to recommend to everyone, you won’t be disappointed.

Not sureRefrigerator/freezer repair
Edward5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Jason is wonderful. ASAP is our go-to for any appliance repair. They guarantee the work and come back until it’s perfect.

Paid $500+Reasonable priceRefrigerator/freezer repair
Alan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Gabriel came in to inspect my broken fridge. He was quick and efficient and promptly followed up with me the next day.

Not sureRefrigerator/freezer repair
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jason came when he said he would, was very nice to work with . Was very knowledgeable about our product and charged us nothing . Thanks Jason!!

Paid $1–50Great priceRefrigerator/freezer repairWashing machine repair
Megan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason the technician was excellent! He did a thorough check of my refrigerator and gave me some great advice—turns out I need a new refrigerator, bummer. I trusted his expertise and would definitely go to ASAP again for any future issues.

Paid $100–150Reasonable priceRefrigerator/freezer repair
Vicki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have used ASAP in the past and we were happy with Jason and his work. So called them again, and this time we had Gabriel as our technician, he was Great as well!! Very kind, personable, professional, knowledgeable and helpful with questions we had, and if he didn't know the answer, he was able to get the answer…

Great priceRefrigerator/freezer repair
Rita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason was very knowledgeable and helpful. I would highly recommend him.

Paid $300–350Reasonable priceRefrigerator/freezer repairDryer repair
Sean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Called ASAP and they were able to come to our home in less than 24 hours. Jason was very friendly and efficient. Would recommend ASAP without hesitation.

Refrigerator/freezer repair
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jason is reliable, honest and punctual. I’ve used him twice in the last month and a half. Reasonable priced. I’ll continue using him whenever an appliance goes down.

Dryer repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality

Show more refrigerator/freezer repair reviews (25 more) →

Price

$334+7% vs typical TV repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 65%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair119$153–$354
Washing machine repair97$126–$415
Refrigerator/freezer repair65$146–$473
Dishwasher repair29$131–$347
Washer/dryer repair23—
Oven repair16$239–$398
Refrigerator repair14—
Stove, cooktop & oven repair12$114–$398

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