Analyzing 7,299,1217.3M ReviewsFor 20,67720.7K Experts

Experts Reviews · Company report
ASAP Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

ASAP Appliance Repair

Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 15 TV repair services · 4.9★ from 685 Google reviews

📞 Call (505) 356-2600Request a call backWebsite ↗

Report card

Percentile vs other TV repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ASAP Appliance Repair is better than 87% of TV repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ASAP Appliance Repair is better than 84% of TV repair services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ASAP Appliance Repair is better than 97% of TV repair services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ASAP Appliance Repair is better than 86% of TV repair services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ASAP Appliance Repair is better than 100% of TV repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ASAP Appliance Repair is better than 100% of TV repair services.A
100

Reviews for your job

Customers hired ASAP Appliance Repair for 8 kinds of job.

ASAP Appliance Repair for refrigerator repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Refrigerator repair”

David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Technician showed up on time. Very professional and knowledgeable. I would recommend this company to friends and family.

Paid $350–400Reasonable priceWashing machine repairRefrigerator repair
DeniseLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Matt was a great technician. He explained technology I didn’t know my fridge had. He got everything fixed up for a reasonable price.

Paid $100–150Great priceRefrigerator repair
JaredLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great job fixing our fridge.

Paid $300–350Reasonable priceRefrigerator repair
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thank you so much! We love our LG washer & dryer and you saved them both took less than an hour to repair Amazing. Thank you again!!!

Customer photo from Melissa's review
Dryer repairWashing machine repairFreezer repair+ Responsiveness+ Punctuality+ Quality
Vanessa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was excellent, responsable, professional and amazingly helpful!

Refrigerator repairStove, cooktop & oven repair+ Responsiveness+ Punctuality+ Professionalism
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was professional and honest, excellent service. Advised us on the best solution and was a pleasure to do business with. Highly recommend!!

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Andrew13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jason came by and diagnosed our fridge with a broken compressor. However, he also told us that our model of LG fridge was under recall so the fix will be free under warranty! Very honest and quick service, highly recommend.

Freezer repairRefrigerator repair+ Punctuality+ Professionalism
GlendaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jason is an honest man he made my brother's day. I highly recommend him to anyone. I appreciate his timely service and knowledge. Great people skills! I give him a 5 star rating. ✌😊

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great technician! Very knowledgeable about my obscure refrigerator and fixed it right. I will use him again when my next appliance has trouble.

Refrigerator repair+ Responsiveness+ Quality+ Professionalism
Tony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service and professional! Will highly recommend

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
ShanatLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jason was very courteous. He maintained an excellent level of communication. He kept me in loop with the entire process of receiving the work order, ordering parts, shipping and tracking of said parts and scheduling. He was very friendly. He works around your schedule and is punctual.

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Trish2 months ago★★★★★

Rating only, no written review.

Paid $450–500Great priceRefrigerator repair
GloriaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $500+Not sureRefrigerator/freezer repairRefrigerator repairStove, cooktop & oven repair
Guy4 years ago★★★★★

Rating only, no written review.

Refrigerator repair+ Responsiveness+ Punctuality+ Professionalism

Price

$334+7% vs typical TV repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 65%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair119$153–$354
Washing machine repair97$126–$415
Refrigerator/freezer repair65$146–$473
Dishwasher repair29$131–$347
Washer/dryer repair23—
Oven repair16$239–$398
Refrigerator repair14—
Stove, cooktop & oven repair12$114–$398

Compare with

Mr. Ed's Appliance Repair logoMr. Ed's Appliance RepairExperts Score 92Albuquerque · 4.84★iRepairNM Las Estancias logoiRepairNM Las EstanciasExperts Score 86Albuquerque · 4.87★Caldera Electronics logoCaldera ElectronicsExperts Score 86Albuquerque · 4.91★