Experts Reviews · Company report
ASAP Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

ASAP Appliance Repair

Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 15 TV repair services · 4.9★ from 685 Google reviews

Report card

Percentile vs other TV repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ASAP Appliance Repair is better than 87% of TV repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ASAP Appliance Repair is better than 84% of TV repair services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ASAP Appliance Repair is better than 97% of TV repair services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ASAP Appliance Repair is better than 86% of TV repair services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ASAP Appliance Repair is better than 100% of TV repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ASAP Appliance Repair is better than 100% of TV repair services.A
100

Reviews for your job

Customers hired ASAP Appliance Repair for 8 kinds of job.

ASAP Appliance Repair for washer/dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$150–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Washer/dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Washer/dryer repair”

Andrea16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Gabriel was knowledgeable, honest, and responsive when it came to my GE washer almost exploding (just kidding!). Would recommend this company for all your appliance needs

Reasonable priceWasher/dryer repair
Andrea12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was really happy with the work Matt did to fix my dryer. I will definitely be calling ASAP Appliance Repair again if I ever need a fix on one of my appliances. Thank you Matt, you were a big help!

Washer/dryer repair
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Matt fixed my dryer this week and was fast, efficient, friendly and professional. I will not hesitate to call ASAP appliance the next time I need a repair. Highly recommend!

Paid $400–450Reasonable priceWasher/dryer repair
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

From the initial phone call to the completed work, ASAP appliance repair was 5 star at every level. Jason was extremely professional and knowledgeable. Luckily, my washing machine needed only a good filter cleaning, and Jason diagnosed and took care of the problem in about 20 minutes. Thanks for the assistance. I…

Paid $150–200Reasonable priceWasher/dryer repair
lindaLocal Guide · 194 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was pleasantly surprised by the efficiency of both Jason and Matt who were on time too, which I have found out living in NM doesn't happen very often! The problem was explained and I was given options regarding the repair and cost. The service was outstanding and the cost within budget. I strongly recommend Matt and ASAP for any appliance repair.

Washer/dryer repair
ShaniLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Working like new, took less than an hour to get it back up, maybe under 30m. Great response time, helpful scheduling around when I could be available. The experts! Thank you

Washing machine repairWasher/dryer repair
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent fast service. Answered my questions and was able to repair my dryer quickly. Had to call again this time for my washer. Same excellent service. Will be my go to contact for any appliance repairs. I've now used ASAP 3 times and couldn't be more satisfied. Jason takes great care of my appliances so I don't have to buy new ones.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Lynette11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason is awesome! Been dealing with him for almost 4 years and is reliable and knows exactly what is needed. Very professional and wants to do the job right the 1st time in a timely manner.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
AlexanderLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

A bit pricier than last time I used them but the workmanship is solid as usual.

Dryer repairWasher/dryer repair
Gracie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had looming questions concerning my washing machine and was happy with speedy communication. Jason is certainly knowledgeable and quick to respond every time.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Nathan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional and prompt service. Was able to identify any issues and make the necessary repairs. Washer is working good as new! Great value and pricing.

Washing machine repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
LynnLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thou Jason gave us bad news he was very through and did his homework about the part that was needed. So now we will be shopping for a new washer. Thanks Jason.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Carolyn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason was so nice! He was able to come out same day when I called and make the repair the very next morning! He was polite, clean and accurate!

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Amy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Such responsive call back, within 20 minutes of my initial call. He came over the same day and assessed the problem. The part was ordered. He followed up with me on Saturday to let me know that the part would be in by Thursday. As promised he came Thursday and finished the repair. Such responsible and reliable…

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jason is one of the nicest, most experienced, knowledgable, most professional appliance technicians I have ever known. The experience with Jason is one that brings along a genuine friendship with him. My friends also love his genuiness & expertise. I would recommend Jason any time for repairs and used appliances.…

Household appliance installationFreezer repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Knowledgeable, courteous, reasonable, prompt. Great company, couldn't be happier. So glad I found this company!

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jason provided a high quality of service totally responsive to my need for washer repair I would highly recommend him for any appliance Repair work. He’s the best

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Sandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shaphan a good guy! Will use him again.

Washer/dryer repair+ Punctuality+ Professionalism
Mila9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company was very professional, he called back immediately, and had plenty of options to come out. I will use the again.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
AliciaLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mr Hawks is very professional at his job he explains what he is doing and what is needed to fix the problem, the part was ordered and he call us when it arrived and said he would be at our house in about 15 minutes to install the part l am very satisfied with his work, i will be recommending him

Washer/dryer repair+ Professionalism
Ivette6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Same day fast service and accurate diagnosis. Has been out to save my washer multiple times and at a very reasonable rate. Thank you for your service!

Washer/dryer repair+ Responsiveness
Roger2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceWasher/dryer repair
Robyn4 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Quality+ Professionalism

Price

$334+7% vs typical TV repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 65%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair119$153–$354
Washing machine repair97$126–$415
Refrigerator/freezer repair65$146–$473
Dishwasher repair29$131–$347
Washer/dryer repair23—
Oven repair16$239–$398
Refrigerator repair14—
Stove, cooktop & oven repair12$114–$398

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