Courier service · South San Francisco, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%92+24Value 15%83+12.6Craft & service penalty98−0.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 31 courier servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★25 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this courier service five out of five stars based on twenty-five reviews, with the owner responding to all feedback. Customers frequently highlight rapid response times, fair pricing, and reliable same-day delivery for various items including documents and personal effects. Recurring themes include effective communication throughout the process and the ability to handle last-minute or urgent requests efficiently across the Bay Area. No common criticisms are evident in the provided excerpts, as all reviews express satisfaction with the professional and punctual service received.
Google rating: 5.0 out of 5 from 25 reviews (100% five-star).
Reviews on this page: 25 Google reviews (22 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: June 4, 2026.
Service: Courier Service serving South San Francisco, California.
Data from Google, last updated November 2, 2026.
Score profile vs other courier services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
This companyCourier Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ASAP Courier Service San Francisco: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ASAP Courier Service San Francisco: 92/100 on this factor. Category median: 89.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ASAP Courier Service San Francisco: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ASAP Courier Service San Francisco: 83/100 on this factor. Category median: 98.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ASAP Courier Service San Francisco: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
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Bar = this company · dark tick = category median.
Star ratings
25 Google reviews we collected
5.0of 5
5 stars25100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 22 written reviews
100%praise
Praise48100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1327%
Price & value817%
Staff & attitude715%
Would recommend715%
Communication613%
Quality & results48%
Honesty & trust36%
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had to quickly find a way take care of a customer.”
“The price was very fair and the service was exceptional.”
“Calm, measured, and radiating the kind of quiet confidence that only comes from genuine competence, he assured me with absolute conviction that my bel…”
“…t very intelligent and very easy and responsible to deal with I would highly recommend this carrier if you need a courier service to help me on a Satu…”
“Cold called ASAP 3 days ahead of my pickup and explained what I need (2 cases of wine stranded at broker).”
“Greg was super responsive, kept me well informed, and got the job done without a hitch.”
“There are moments in life when one finds oneself in a state of genuine distress — and it is precisely in those moments that the true character of a bu…”
People customers mention
Greg4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PPeter2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had to quickly find a way take care of a customer. It required transferring a completed piece to meet an expectation and I did not have the resources available at the time. Greg and his team were able to solve my problem tout suite. I submitted a quote request online and had a response in minutes. The price was…
MMarianne4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
ASAP Courier service was excellent! I had left my purse at the dental office in the city and I couldn’t go get it myself. I found ASAP and I was able to order the pick up over the phone without going online, which was a big help. I was happy to get my purse and contents back safely without worry. The price was reasonable also. I recommend them.
JJohn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
These guys are fantastic! Cold called ASAP 3 days ahead of my pickup and explained what I need (2 cases of wine stranded at broker). No problem. They were picked up and delivered to SFO today per our agreement. Greg was super responsive, kept me well informed, and got the job done without a hitch. I’ll be calling…
LLauren2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Wonderful experience. They were quick to respond, followed through on time, kept me updated and made the delivery seamlessly. Couldn't have been an easier process and was a life saver!
KKathleen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Amazing experience with ASAP! They responded to my email inquiry immediately. They picked up and delivered my packages quickly. Great communication throughout the entire process and very reasonably priced. Highly recommend!
MMidwives3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Prompt and professional! Delivered a package across town in rush hour on a Friday without any issues!
I had to quickly find a way take care of a customer. It required transferring a completed piece to meet an expectation and I did not have the resources available at the time. Greg and his team were able to solve my problem tout suite. I submitted a quote request online and had a response in minutes. The price was very fair and the service was exceptional. Before I knew it, my needs were taken care of, my customer was happy and I could get back to work. I feel like I have a great safety net available when I need it. My experience was excellent and I would not hesitate to recommend ASAP Courier Service0.
Response from the owner · 4 months ago
Thank you so much for the fantastic review! We were absolutely thrilled we could jump in tout de suite to handle your piece from Richmond down to San Mateo.
When your own customer’s satisfaction is on the line, we know exactly how high the stakes are. Our entire goal at ASAP Courier Service is to be that exact reliable safety net for local businesses when time and resources are tight.
We really appreciate the recommendation, and we look forward to helping you out the next time you need a fast, stress-free delivery across the Bay Area!
M
Marianne McDonald4 reviewsiTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
ASAP Courier service was excellent! I had left my purse at the dental office in the city and I couldn’t go get it myself. I found ASAP and I was able to order the pick up over the phone without going online, which was a big help. I was happy to get my purse and contents back safely without worry. The price was reasonable also. I recommend them.
Response from the owner · 6 months ago
Marianne, thank you. We really appreciate it.
That’s always a stressful situation, so we’re glad we could step in, pick up your purse from the dental office, and get it back to you safely without any hassle. Making the process easy, especially when you can’t get there yourself, is exactly what we aim for.
Happy to help anytime something like this comes up.
J
John Logsdon3 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
These guys are fantastic! Cold called ASAP 3 days ahead of my pickup and explained what I need (2 cases of wine stranded at broker). No problem. They were picked up and delivered to SFO today per our agreement. Greg was super responsive, kept me well informed, and got the job done without a hitch. I’ll be calling them again. Great service! Highly recomend.
Response from the owner · 6 months ago
That was a great one -- coordinating the pickup of the wine and getting it over to Alaska Air Cargo at SFO for your shipment up to Ketchikan. Glad everything came together smoothly and right on schedule.
Combining wine & spirits delivery with airport cargo drop-offs is something we handle when requested, and we’re always ready when the details matter.
Looking forward to helping you again down the line.
P
Prasad Swaminathan1 reviewiTotal number of Google reviews Prasad has written across all businesses on Google Maps, not just this one.
There are moments in life when one finds oneself in a state of genuine distress — and it is precisely in those moments that the true character of a business reveals itself. ASAP Courier did not merely meet the mark; they elevated it to a standard I had scarcely imagined possible.
Having inadvertently left my laptop bag — containing my passport and a collection of other highly sensitive personal documents — in a town some two hours outside San Francisco, I found myself in a state of acute anxiety. The weight of that oversight felt overwhelming. It was in this vulnerable moment that I turned to ASAP Courier, and from the very first interaction, something shifted.
Within minutes of visiting their website, a detailed quote arrived — a small act of efficiency that immediately signalled I was in capable hands. But it was the subsequent conversation with Greg Austin that truly set this experience apart. Greg's manner was nothing short of extraordinary. Calm, measured, and radiating the kind of quiet confidence that only comes from genuine competence, he assured me with absolute conviction that my belongings would be returned to me safely and without complication. In that moment, he was not simply a courier representative — he was a reassuring presence. He had, as he so aptly put it, me covered.
And covered I was. My bag arrived intact, precisely as promised, with a timeliness and care that left me genuinely surprised. Not a single item was displaced. Not a moment of unnecessary delay. Just flawless, dignified, professional execution from start to finish.
In an age where customer service has too often become a hollow phrase, ASAP Courier — and Greg Austin in particular — stand as a testament to what it means to truly serve another person. They did not simply retrieve a bag; they restored my peace of mind.
I recommend them without reservation.
Response from the owner · 6 months ago
Prasad, thank you for taking the time to share this—it truly means a lot.
That was a stressful situation, and we knew how important it was to retrieve your bag quickly and handle everything with care. Glad we could get your laptop, passport, and documents back to you safely and right when you needed them.
Situations like this are exactly why we do what we do. If anything like this ever comes up again, we’ve got you covered.
L
Lauren Donnelly2 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Wonderful experience. They were quick to respond, followed through on time, kept me updated and made the delivery seamlessly. Couldn't have been an easier process and was a life saver!
Response from the owner · 6 months ago
Lauren, thank you—we really appreciate it.
That was a tight turnaround with a rush hour pickup on Haight Street and delivery to 500 Howard, so we’re glad we could keep everything on track and get it there right when you needed it. Happy we could help make your event setup a little easier.
Anytime something urgent comes up, we’ve got you covered.
K
Kathleen Marhold6 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Amazing experience with ASAP! They responded to my email inquiry immediately. They picked up and delivered my packages quickly. Great communication throughout the entire process and very reasonably priced. Highly recommend!
Response from the owner · 6 months ago
Kathleen, thank you—we really appreciate you sharing this.
That was quite the mix-up with the shipment being delivered to Grand Ave in South San Francisco instead of the correct Grant Ave address in San Francisco. Glad we could step in, track everything down, and get the boxes where they were originally intended to go.
Situations like this—where a shipping error needs to be corrected quickly—are exactly where we come in. Happy to help anytime.
M
Midwives Info3 reviewsiTotal number of Google reviews Midwives has written across all businesses on Google Maps, not just this one.
ASAP has been very dependable for the past few years. From time to time a make ASAP jump through hoops (depending on our company needs at the moment), I will ask to have a delivery made withing an hour, and they make it happen. PLUS, they are very friendly and honest.
Response from the owner · 6 months ago
Marvin, we really appreciate you taking the time to share this—especially after all these years.
It’s been a pleasure working with you and the team at Carlson Barbee & Gibson. We know your requests can be time-sensitive and sometimes a bit outside the box, so we’re always ready to step in and make it happen.
Thanks again for the continued trust—we don’t take that lightly.
V
Valerie LeavyLocal Guide · 33 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
ASAP is Messenger God status. They are my first and only choice when I need a rush courier in SF.
Response from the owner · Edited 6 months ago
Valerie, “Messenger God status” might be the best one we’ve heard—thank you, we really appreciate that.
Glad we could get those samples delivered quickly and make a strong impression for your client. We know how important those moments are, and we’re always ready when something needs to move fast in San Francisco.
Looking forward to the next one.
S
Silvia Green3 reviewsiTotal number of Google reviews Silvia has written across all businesses on Google Maps, not just this one.
I can always count on Greg to get things done fast and efficiently. Highly recommend. You won't be disappointed.
Response from the owner · Edited 6 months ago
Silvia, thank you—we really appreciate your continued trust.
We know how important it is to get those certified documents from the Supreme Court in San Francisco handled quickly and accurately, and we’re glad we’ve been able to make that process smooth for you every time.
Always here when you need us.
