Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts
Google reviewers for ASAP Locksmiths & Security Services in Charlotte, NC, report a 4.9 rating from 562 reviews, with the owner responding to 97% of them. Customers frequently praise rapid response times, professional conduct, and successful resolution of vehicle and residential lockouts. While many describe fair pricing, several low-star reviews criticize high costs for specific jobs like key fob programming and lock breaking, along with complaints about rude behavior and unexpected price changes during service.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
562 Google reviews we collected
Phrases our text analysis found in 546 written reviews
Price verdicts customers left with their Google review
Middle half of what 67 customers paid ($135–$246) · gold mark = category median.
How often each topic comes up in the written reviews
We read 546 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Eran work with me to get the right and quick and easy”
“Jacob was good he was patient did amazing work nice and fast”
“When gave address, said was out of area and rudely hung up without even saying goodbye.”
“…ecommended things that I should do next to prevent this issue again I strongly recommend this company thanks Jacob…”
“I don't recommend it”
“accident with the car keys we were looking for a good price and also great service and Eran from locksmith was the best option I really recommend it…”
“I got locked out of my car yesterday at the worst possible time—right in the middle of running errands with a trunk full of groceries.”
“We had an accident with the car keys we were looking for a good price and also great service and Eran from locksmith was the best option I really reco…”
“Way too expensive for one Aftermarket key fob that was not cut and key fobs cost $24 for two on Amazon reprogram in it and cutting it should not have…”
“He was great with communication ahead of time, showing me the issue, and resolving it quickly.”
“He diagnosed my car issue quickly and was very transparent about cost and time.”
“Over charge, dishonest he have attitude.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired ASAP Locksmiths & Security Services for 8 kinds of job. Pick one to see what they paid and said.
Way too expensive for one Aftermarket key fob that was not cut and key fobs cost $24 for two on Amazon reprogram in it and cutting it should not have caused $520! Yes, it was at night and yes, it Mobile service, But it’s an aftermarket key fob that is not cut. This was grossly overpriced.
We had an accident with the car keys we were looking for a good price and also great service and Eran from locksmith was the best option I really recommend it he was really helpful and really make sure tu satisfying a really good service!!
Eran saved the day on a Sunday night. I superlocked the key inside my Land Rover discovery 2. That means you can’t just pull the door latch, you have to use the key to disarm the security system. Eran took a picture of the key I locked inside and then figured out the dimensions from there.
Aaron was absolutely amazing. He came out on super short notice and completed a key fob for my car in less than 15 minutes. Would absolutely recommend him to anyone and I’ll for sure be using them again!
Alex was Awesome and honest guy. Life saver with a commercial lock out. Would absolutely recomended his service..
It took about an hour and a half from the time I called to the time Eran completed the work. He was able to get me a complete new key for my remote start car and did it efficiently. Definitely recommend.
| Job | Reviews | Category typical |
|---|---|---|
| Lock rekeying | 29 | $114–$282 |
| Car key copying | 23 | $88–$176 |
| Car lockouts | 15 | $81–$132 |
| Safe lock install, open & repair | 15 | $81–$282 |
| Car digital & remote key reprogramming | 14 | $111–$272 |
| New key fob creation | 14 | $121–$324 |
| Building lockouts | 6 | $96–$173 |
| General lock installation | 3 | — |
4.9 ★★★★★ 562 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Eran work with me to get the right and quick and easy
Jacob was good he was patient did amazing work nice and fast
Jacob did a great job
Jacob responded fast and respectfully he fixed my ignition in no time and and recommended things that I should do next to prevent this issue again I strongly recommend this company thanks Jacob
Thank you so much for the wonderful review! We’re happy to hear Jacob got your ignition fixed so quickly and took the time to share helpful tips to prevent future issues. That’s exactly the kind of care and service we strive to provide! We truly appreciate your trust and recommendation, and we’ll be sure to pass along your kind words to Jacob!
I am so pleased with this company! I needed an emergency locksmith help on a Sunday afternoon, which made me think I would be stranded until the next week. I was totally wrong! The dispatcher got me connected with my mechanic, Jacob, immediately. Jacob was able to meet me at my car within 20 minutes of talking to him that same Sunday! He diagnosed my car issue quickly and was very transparent about cost and time. Not only did he work quickly to order my part, but he's stayed in contact with me every step of the way. Jacob was extremely punctual to our final appointment and fixed my car within 30 minutes of arrival. His professionalism, expertise, and genuine kindness made the entire ordeal with my car much less stressful. If you ever need a mobile mechanic or emergency locksmith services, this is the company to go to and Jacob is the man to do the job!
Rebecca, thank you so much for taking the time to share such a thoughtful review! We’re so happy we could turn what started as a stressful Sunday afternoon into a positive experience. Jacob truly takes pride in his work, and it’s wonderful to hear how his communication, honesty, and attention to detail made such a difference for you. We’ll be sure to share your kind words with him! Thank you for trusting our team and giving us the opportunity to help. Customers like you make what we do so rewarding!
I was locked out of my van and ASAP locksmith was here to rescue me in less then 10 minutes! The technician Aaron was very professional and fast. Great price! Highly recommended
Tracey, thank you so much for the wonderful review! We’re so glad Aaron was able to come to your rescue in less than 10 minutes! We know how frustrating it can be to get locked out of your vehicle, so hearing that he made the experience quick, easy, and affordable means a lot to us. We truly appreciate your trust and recommendation. We’re always happy to help!
Way too expensive for one Aftermarket key fob that was not cut and key fobs cost $24 for two on Amazon reprogram in it and cutting it should not have caused $520! Yes, it was at night and yes, it Mobile service, But it’s an aftermarket key fob that is not cut. This was grossly overpriced.
Hello Quija, we take customer feedback very seriously, which is why we were concerned to see your review. After carefully checking our customer records and recent transactions, we have been unable to find any service or payment matching the $520 charge you described, nor do we have a customer under your name. We believe there may have been a mix-up with another locksmith company, as this transaction does not appear in our records. We also do not have a fixed $520 charge for the service you described, as pricing depends on the vehicle, key type, and work required. We kindly ask that you contact our office directly so we can verify the details and clear up any misunderstanding. If this service was provided by another company, we would sincerely appreciate you updating or removing the review, as reviews have a significant impact on small businesses. Thank you for your understanding. ASAP Locksmiths & Security Services
We had an accident with the car keys we were looking for a good price and also great service and Eran from locksmith was the best option I really recommend it he was really helpful and really make sure tu satisfying a really good service!!
Thank you so much for sharing your experience! We know how stressful car key troubles can be, so we’re especially happy Eran was able to help you find the right solution at a fair price. It’s wonderful to hear that he went the extra mile to make sure you were completely satisfied. We truly appreciate your trust and recommendation, and we’ll be sure to share your kind words with Eran!
Great work no hesitation!!! jacob did great job nd very professional highly recommend and will be using them in the future !! Thanks jacob!!!
Ernesto, thank you so much for the amazing review! We’re thrilled to hear Jacob took such great care of you and made the whole experience a positive one. We’re lucky to have him on our team! Knowing you would trust us again in the future is one of the best compliments we could receive. We truly appreciate your support and recommendation!
Aarón hizo un excelente trabajo,y fue muy amable recomiendo 100x 100,gracias.!!!
Ramon, thank you so much for your kind words! We’re so happy Aaron took great care of you and made your experience such a positive one. It means a lot to hear that his hard work and kindness stood out to you. We truly appreciate your trust and that wonderful 100% recommendation!
Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts
