Michelle Way5 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely everything about this company and services are out of this world!!
Asbestos Pro Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 231 hazardous material removalPosition by Experts Score among all companies we track in this category. · better than 86%
5.0 ★★★★★ 96 Google reviews · 12 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
71%reviews answered by the owner
Nov 2026latest review
Asbestos Pro Services at a glance
Google reviewers rate Asbestos Pro Services five stars based on ninety-six reviews, noting the owner responded to seventy-one percent of them. Customers frequently describe the company as punctual, efficient, and affordable, with clear communication throughout projects involving asbestos, vermiculite, or siding removal. The team is praised for being professional and leaving work areas clean, while no common criticisms appear in the provided excerpts.
- Google rating: 5.0 out of 5 from 96 reviews (98% five-star).
- Reviews on this page: 96 Google reviews (92 with written comments, 3 with photos).
- Owner responses: the business replied to 71% of reviews.
- Most recent review: November 10, 2026.
- Service: Hazardous Material Removal Service serving Randolph Town, Massachusetts.
Data from Google, last updated November 10, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Asbestos Pro Services: 99/100 on this factor. Category median: 93.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Asbestos Pro Services: 97/100 on this factor. Category median: 92.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Asbestos Pro Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
96 Google reviews we collected
- 5 stars9498%
- 4 stars22%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 92 written reviews
- Praise23398%
- Complaints42%
Topic share
How often each topic comes up in the written reviews
- Speed & response5724%
- Staff & attitude5021%
- Would recommend4720%
- Communication2812%
- Price & value2611%
- Quality & results2511%
- Honesty & trust42%
What customers talk about
We read 92 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Affordable and gets work done efficiently with no problems !”
“Though it was delayed due weather a few times, they worked and communicated with me through the entire process.”
“…d with several other companies on projects and saw the difference in caring this crew showed.…”
“I would highly recommend APS for any removal needs.”
“Randy who was the supervisor on the project was so sweet and explained everything that was going to happen and reassured me that it will all get done…”
“Overall great communication, fair pricing, and good to work with.”
“The field team was absolutely incredible Willis did a great job keeping us in the progress loop.”
“It was a tricky one as it was on an island but they were easy to work with and very reliable.”
People customers mention
- Emily 7 reviews
- Norm 4 reviews
- Michaela 3 reviews
- Norman 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Asbestos Pro Services is great to work with! Affordable and gets work done efficiently with no problems ! 10/10 I recommend
Cinthia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very grateful to have hired Asbestos Pro to remove insulation in our basement! Supervisor and workers did a great job.
Brent12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Everyone involved from the day I met norm for my quote. To the office work and scheduling with Michaela. Made our project of removing vermiculite in the attic, pipe asbestos in the basement and asbestos siding outside on our 1850 home such a less stressful project than I thought it would have been . The field team…
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Needed to have asbestos shingles removed from my home. APS not only got me a quote right away, but came in much cheaper than my other two quotes. They kept in contact with me while I was getting all the contractors lined up. I didn’t want to have the house exposed to the elements if there was damage, or missing…
Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I can't begin to express how much I appreciate this company. I called them and Norm quickly came in to assess the situation. He worked his magic to start on my project the very next day. No time was wasted. The team arrived and each of them were so friendly and were eager to get to work. Randy who was the…
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had an excellent experience with Asbestos Pro Services from start to finish. They were extremely prompt at returning my phone calls and emails, which made communication so easy and stress-free. Every member of the team was professional, friendly, and courteous, and they always showed up exactly when they said they…
Photos
Customer reviews
5.0 ★★★★★ 96 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Heather Fontaine9 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick response time and reliable
Daniel Murphy3 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAsbestos Pro Services is great to work with! Affordable and gets work done efficiently with no problems ! 10/10 I recommend
Cinthia Katherine Mariscal Arteaga1 reviewTotal number of Google reviews Cinthia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery grateful to have hired Asbestos Pro to remove insulation in our basement! Supervisor and workers did a great job.
Y MacKinnon6 reviewsTotal number of Google reviews Y has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNorm and the team are very attentive! Thorough and very easy to work with.
Brent Magerowski12 reviewsTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone involved from the day I met norm for my quote. To the office work and scheduling with Michaela. Made our project of removing vermiculite in the attic, pipe asbestos in the basement and asbestos siding outside on our 1850 home such a less stressful project than I thought it would have been . The field team was absolutely incredible Willis did a great job keeping us in the progress loop. they made what seemed like an impossible job in this summer heat look easy. Their efforts made me feel compelled to write this review. There is no other team I’d rather work with. I am saying this as a plumber not just a home homeowner who has worked with several other companies on projects and saw the difference in caring this crew showed. Again you are all 5 star in my book.
Response from the owner · 4 months ago
Thank you for your kind review.
Victor Pinheiro5 reviewsTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs promised. On time. On budget. Good job.
Response from the owner · 4 months ago
Thank you for your kind review.
Patrick Flanagan4 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNeeded to have asbestos shingles removed from my home. APS not only got me a quote right away, but came in much cheaper than my other two quotes. They kept in contact with me while I was getting all the contractors lined up. I didn’t want to have the house exposed to the elements if there was damage, or missing siding under this layer. Crew showed up on time, and was done in less than a day. It is a small single floor ranch style. They informed the town that the process was complete, and also sent me copies of all the paperwork. I was then able to continue my improvement project and bring in the next set of contractors. I would highly recommend APS for any removal needs. Hopefully this is it for my lifetime.
Response from the owner · 10 months ago
Patrick, Thank you for your kind review.
Jessica Amaral5 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI can't begin to express how much I appreciate this company. I called them and Norm quickly came in to assess the situation. He worked his magic to start on my project the very next day. No time was wasted. The team arrived and each of them were so friendly and were eager to get to work. Randy who was the supervisor on the project was so sweet and explained everything that was going to happen and reassured me that it will all get done quickly so we wouldn't be down many days in production. It was so comforting to know that my business was in good hands. I would highly recommend Asbestos Pro to anyone who wants a professional job done either in their home or place of business. Thank you once again!
Response from the owner · 11 months ago
Thank you very much for your kind review.
Michael J. Vale9 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had an excellent experience with Asbestos Pro Services from start to finish. They were extremely prompt at returning my phone calls and emails, which made communication so easy and stress-free. Every member of the team was professional, friendly, and courteous, and they always showed up exactly when they said they would. Throughout the entire process, they kept me well-informed, explained each step clearly, and even provided helpful follow-up information once the job was complete. The quality of their work truly impressed me—the project was completed efficiently, and they left everything spotless and clean. It’s rare to find a company that combines this level of professionalism, reliability, and care for their customers. I am very happy with the results and would not hesitate to recommend Asbestos Pro Services to anyone in need of their expertise.
Response from the owner · a year ago
Thank you very much for your kind review.
Business details
- Address: 260 Centre St # B, Holbrook, MA 02343
- Phone: (617) 249-6767
- Website: asbestosproservices.com
- Service area: Randolph Town, MA