Assisted living facility · Park City, KS · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%58+36.8Reliability 28%19+5.4Replies to reviews 8%84+6.9Momentum penalty0−10Experts Score= 39Not enough data for value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 35 assisted living facilitiesiPosition by Experts Score among all companies we track in this category. · better than 6%
4.5★★★★★233 Google reviews · 24 photos
82%five-star reviews
2.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Ascension Living Via Christi Village Ridge at a glance
Google reviewers rate the facility 4.5 out of 5 based on 233 reviews, with the owner responding to 80 percent of them. Positive feedback frequently highlights clean environments, friendly and attentive staff, and professional nursing care during rehabilitation stays. However, recurring criticisms include complaints about cold or unpalatable food, insufficient staffing levels leading to delayed assistance, and isolated incidents of disrespectful behavior or inadequate resident monitoring.
Google rating: 4.5 out of 5 from 233 reviews (82% five-star).
Reviews on this page: 233 Google reviews (126 with written comments, 1 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: September 13, 2026.
Service: Assisted Living Facility serving Park City, Kansas.
Data from Google, last updated October 29, 2026.
Score profile vs other assisted living facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
This companyAssisted Living Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ascension Living Via Christi Village Ridge: 58/100 on this factor. Category median: 72.C
58
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ascension Living Via Christi Village Ridge: 19/100 on this factor. Category median: 67.F
19
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ascension Living Via Christi Village Ridge: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ascension Living Via Christi Village Ridge: 84/100 on this factor. Category median: 78.A
84
Bar = this company · dark tick = category median.
Star ratings
233 Google reviews we collected
4.5of 5
5 stars19082%
4 stars188%
3 stars52%
2 stars21%
1 star188%
Praise vs complaints
Phrases our text analysis found in 126 written reviews
86%praise
Praise9186%
Complaints1514%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7571%
Quality & results109%
Would recommend109%
Speed & response44%
Communication44%
Price & value22%
Honesty & trust11%
What customers talk about
We read 126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nurses were nice and treated the sweet patients with much gentleness and care.”
“My grandpa was there and their was an activity assistant there named Cindy Sue White and she was extremely racist and disrespectful.”
“The staff was tremendous at listening to our concerns and are continuing to provide quality service to my mother during her stay.”
“This is a horrible place don't take your loved one there they make residents wear diapers so they don't have to help them to the restroom the food is…”
“I would recommend this place to anyone needing assistance.”
“Would not recommend anyone sending their loved ones here!”
“They work hard and fast, but Via Christi needs to hire more help before these sweet souls crash and burn.”
“She loves it, great communication, always a phone call when something has changed.”
“Come on the price these people pay for rehabilitation they should get so much better meals.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
GGreeno6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Most things at this facility are very good. The food is ok. It is very clean
The staff are all so nice and helpful. It is very cold. I have the furnace on in my room and sleep with an electric blanket on high.
My chief complaint is the recliners are horrible. Not just in my room, but every single one.
It has a deep…
Great price
KKaylee1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
My grandpa was there and their was an activity assistant there named Cindy Sue White and she was extremely racist and disrespectful. She always had a smart remark towards him for no reason whatsoever. There was one instance where she had called him a proud boy and my grandpa took extreme disrespect from that and she…
JJoslyn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Kyla was welcoming and informative. Very nice community that I recommend all around. Every area was great!
JJhLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★
This is a horrible place don't take your loved one there they make residents wear diapers so they don't have to help them to the restroom the food is slop wouldn't give to an animal I could say more about that place but I think you get what I'm saying this is a horrible horrible place
Overpriced
DDebra5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Wonderful place if you need assisted living. The staff makes you feel like you are family. Come and visit.
NNaomi3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★
My personal review of Ascension Via Christian Villiage at 3636 North Ridge Road. I did not read past the positive superlatives and deeply regret it. I have 3 concerns and will discuss them as follows:
1. The atmosphere is FAR from Christian and severely lacks a healing environment.
2. I should NEVER need to…
Most things at this facility are very good. The food is ok. It is very clean
The staff are all so nice and helpful. It is very cold. I have the furnace on in my room and sleep with an electric blanket on high.
My chief complaint is the recliners are horrible. Not just in my room, but every single one.
It has a deep pocket that takes 2 pillows to fill the hole. Those hurt your bottom after a few moments. And the lever that you pull to raise and lower your legs, is so hard, I can hardly pull the handle to lift or lower my legs. I am a very strong lady. But sometimes my husband has to push on the foot rest to get it down.
If putting your loved one in here, buy or bring their recliner they like. And get them a very warm jacket.
Price assessment: Great price
K
Kaylee Mae1 reviewiTotal number of Google reviews Kaylee has written across all businesses on Google Maps, not just this one.
My grandpa was there and their was an activity assistant there named Cindy Sue White and she was extremely racist and disrespectful. She always had a smart remark towards him for no reason whatsoever. There was one instance where she had called him a proud boy and my grandpa took extreme disrespect from that and she could’ve cared less. We talked to the activities director Michelle Holland and she did nothing about the situation. DO NOT BRING YOUR LOVE ONES HERE!!!
J
Joslyn Abernathy7 reviewsiTotal number of Google reviews Joslyn has written across all businesses on Google Maps, not just this one.
Kyla was welcoming and informative. Very nice community that I recommend all around. Every area was great!
Response from the owner · 8 months ago
Thank you for the great feedback! We think we have an incredible staff too! They work hard to deliver compassionate care. It's always nice to see messages like this. We will share this with our leadership.
J
Jh DentalLocal Guide · 16 reviewsiTotal number of Google reviews Jh has written across all businesses on Google Maps, not just this one.
This is a horrible place don't take your loved one there they make residents wear diapers so they don't have to help them to the restroom the food is slop wouldn't give to an animal I could say more about that place but I think you get what I'm saying this is a horrible horrible place
Price assessment: Overpriced
Response from the owner · 11 months ago
We try very hard to meet expectations and we regret that we have not done so in this case. Please call our Executive Director at 316-462-3636 so we can address this to your satisfaction. Thank you.
D
Debra S. Howard5 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
My personal review of Ascension Via Christian Villiage at 3636 North Ridge Road. I did not read past the positive superlatives and deeply regret it. I have 3 concerns and will discuss them as follows:
1. The atmosphere is FAR from Christian and severely lacks a healing environment.
2. I should NEVER need to ask that a technician be excluded from my care. The technician was painfully abusive (surgically repared fractures), coniving, enlisted a willing witness. Neither person was focused on protecting my health. My back hurt as a rezulrt.
3. The cleanliess of my personal care was basic, but only thorough at FAMILY Medical and Rehab. I showered once in over one (1) months due to a 2nd surgery.
Response from the owner · a year ago
We try very hard to meet expectations and we regret that we have not done so in this case. If there is any feedback you would like to share, please feel free to reach out to our Executive Director at 316-462-3636.
A
andria correaLocal Guide · 119 reviewsiTotal number of Google reviews andria has written across all businesses on Google Maps, not just this one.
My review is for Villa Christi Village Ridge skilled nursing/rehab only. In my humble opinion this is not a safe or friendly environment. I can confirm that when my mom rang for help she would wait a minimum 45 minutes for someone to even show up. Even when I was there with her. I can go on about other issues but I will stick to facts. There was an incident and I was never contacted.My mom was in severe pain, short of breath and had to lay there and scream for help I found out through my mom that night. The next day, when I was there, she was in severe pain, again, could not catch her breath, I begged the nurse to call 911. She asked why. I said my mom needs to be assessed. She said she was assessing her, I said no, she needs to go to the hospital. The nurse said what do you think they will do. I said they will check her out and see what she needs. That lady looked ar me and said said yeah, they probably will, but they will just bring her back here. I called everyone i could think of for help. Her doctor, cardiologist, even insurance. Thank God someone listened and needless to say, my mom is currently in coronary icu at St Francis. I'm so mad at myself for choosing this place for her. Please do your due diligence when making a decision for yourself or a family member. And do not choose this place. I do not write poor reviews but this one earned my review.
Update to response from owner: I believe if you would actually want to look into what happened/happens there and take corrective actions, you would reach out to me. Asking me to contact someone there clearly shows me the lack of interest and care you have in your facility. And it is also clear you do not want to even try to make this facility safe or even hold the employees to a higher standard and that to me is very sad and very scary. My review was pretty serious and it is not the first of its kind that has been posted in the last few years. I hope things change for the better. I really had high hopes for your facility. Now all I have is horrible memories.
Response from the owner · 2 years ago
We try very hard to meet expectations and we regret that we have not done so in this case. If there is any feedback you would like to share, please feel free to reach out to our Executive Director at 316-462-3636.
P
p brown4 reviewsiTotal number of Google reviews p has written across all businesses on Google Maps, not just this one.
8 years of wonderful memories with very excellent staff that whole time. Other staff came and went, and they were excellent also. There are always, in living anywhere, ups and downs but our family is very grateful to everyone at Via Christi on Ridge for assisting Mom through her final years.
Response from the owner · 2 years ago
Thanks for the great feedback! We will be sure to pass it along to our team!
B
Brad Kelley12 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
