Experts Reviews · Company report
Ascent Plumbing Air Conditioning and Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Ascent Plumbing Air Conditioning and Heating

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 30 water softener repair · 5.0★ from 393 Google reviews

Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ascent Plumbing Air Conditioning and Heating is better than 95% of water softener repair.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ascent Plumbing Air Conditioning and Heating is better than 94% of water softener repair.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ascent Plumbing Air Conditioning and Heating is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ascent Plumbing Air Conditioning and Heating is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ascent Plumbing Air Conditioning and Heating is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ascent Plumbing Air Conditioning and Heating is better than 98% of water softener repair.A
98

Reviews for your job

Customers hired Ascent Plumbing Air Conditioning and Heating for 8 kinds of job.

Ascent Plumbing Air Conditioning and Heating for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$529
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “A/C system maintenance”

Roman3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Excellent customer experience. The office was helpful and actually spoke with a person, not an answering machine. Easy appointment setting. Derek was friendly, professional and competent. Figured out the problem quickly and handled it. My new go to!

Paid $400–500Reasonable priceA/C system maintenance
SarahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you Kaleb for your help with getting my A/C running smoothly again. Very professional and on time! Thanks again.

Reasonable priceA/C system maintenance
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Have worked with them before they are completely honest company. In fact I am waiting for them to do more work for us. Thank you so much, Deric.

Paid $1–100Great priceA/C system maintenance
Alicia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I appreciated the quick response, and Derek provided us with several options for repair or replacement. Once we made our decision he completed the job within hours! Thank you so much!

Paid $1,000+Reasonable priceA/C system maintenance
Cameron8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Derek was incredibly professional. We called on Sunday night and he arrived on Monday morning promptly at the time he said he would. He was very honest and informative about what our unit needed. He walked us through each step that he would take and made sure that all of our questions were answered. I would definitely reccomend his services to everyone.

A/C system maintenanceA/C system repair
Marla6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I was so happy that the work was completed and good job done.

Water heater installationHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Donald9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

What can you say... once again, Derek was great! Professional yet personal! They were able to repair everything on sight. And communication all throughout the repair! Thank you!

HVAC system maintenanceA/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
C6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We have been extremely happy with Ascent. We have used them a number of times over the last couple years (we have an older house 😁) and they have always been great to work with. From Nikki in the office to Derek and all the other technicians that have come out, all have been courteous and professional. I feel…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My a/c was not working. He took IT apart and found that the fuses were were the wrong size. They Were 15 and supposed to be 18. This house is only 2 yrs old . I believe that the builder should pay for this. I paid 177. Please tell the powers, that be of the repairs. Thank you, Cindy Toth as

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional service, great quality and immediate response.

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Nathaniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company and service team! Highly Recommend!

A/C system maintenanceHVAC system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We just had our whole hvac replaced including new ducting. The install went really well. The guys doing the install were very knowledgeable and did really clean work. The system is SO much quieter and works so good and smells so clean. We are very happy with the work done in our home. Excellent pricing to go…

A/C system maintenanceInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Bobby7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick response and 5 star service. Your air goes out call them

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Lorena4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Derek and Travis have been great to work with. They are knowledgeable and always on time. I have been using their company for years now.

A/C system maintenanceWater heater installationHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
ErinLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have been using Ascent for some time now on multiple properties of ours. They are always professional, friendly and HONEST! Their whole team is amazing, If you need any work done for Hvac, Plumbing or Electrical, I highly recommend them. Reliable, honest companies are hard to come by these days. I'm glad there…

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
KARL7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

If you are looking for quality and professionalism this is the place to go, the owner of the company as well as his employees have a character that is simply a great bonus

A/C system maintenanceHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Jesus4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality

Price

$430-2% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 56%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair24$205–$786
Water heater installation20$1.4k–$2.8k
Drain cleaning17$57–$655
A/C system maintenance17$27–$529
Plumbing pipe repair15$317–$1.2k
HVAC system maintenance15$19–$176
A/C system repair15$202–$998
HVAC duct & vent installation13—

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