Plumber · San Bernardino, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 30 water softener repairiPosition by Experts Score among all companies we track in this category. · better than 69%
5.0★★★★★393 Google reviews · 24 photos
98%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
$430typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Ascent Plumbing Air Conditioning and Heating at a glance
Google reviewers rate Ascent Plumbing Air Conditioning and Heating five out of five stars based on 393 reviews, with the owner responding to 73 percent of them. Customers frequently cite punctual arrivals, same-day or weekend availability, and clear communication regarding issues and estimates. Services include plumbing repairs, irrigation leaks, and air conditioning maintenance. While most feedback highlights professional conduct and fair pricing, a few low-star comments criticize high service fees and a lack of transparency about part availability or total costs before work begins.
Google rating: 5.0 out of 5 from 393 reviews (98% five-star).
Reviews on this page: 393 Google reviews (337 with written comments, 11 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 27, 2026.
Service: Water Softener serving San Bernardino, California.
Data from Google, last updated October 28, 2026.
Score profile vs other water softener repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyWater Softener Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ascent Plumbing Air Conditioning and Heating: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ascent Plumbing Air Conditioning and Heating: 94/100 on this factor. Category median: 92.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ascent Plumbing Air Conditioning and Heating: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ascent Plumbing Air Conditioning and Heating: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ascent Plumbing Air Conditioning and Heating: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ascent Plumbing Air Conditioning and Heating: 98/100 on this factor. Category median: 99.A
98
Bar = this company · dark tick = category median.
Star ratings
393 Google reviews we collected
5.0of 5
5 stars38498%
4 stars51%
3 stars10%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 337 written reviews
99%praise
Praise75699%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2632%
Reasonable4656%
Overpriced34%
Not sure79%
$430-2% vs typical water softener repair
Middle half of what 63 customers paid ($176–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17623%
Speed & response17122%
Quality & results11715%
Would recommend10113%
Price & value7910%
Honesty & trust709%
Communication537%
What customers talk about
We read 337 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Bryon did an excellent job, he was helpful and as always very informative and kind.”
“Brian showed up same day when I called for large irrigation pipe leak and came back next day on a Saturday to repair it.”
“Excellent work and even lowered the price when the repair didn’t take as long as anticipated.”
“Extremely happy with the service and time he took to diagnose and explain the cause for the furnace not working.”
“If you need reliable, fast, and high-quality plumbing and/or HVAC work, look no further than Ascent.”
“I cannot recommend Ascent with enough enthusiasm at this point.”
“Their promptness, sheer professionalism and reasonable pricing completely took the stress out of a difficult situation.”
“My belief it is over priced.”
“Just a Very Honest, Trustworthy, Very professional team and company and with fair prices.”
“I call them every time I have a plumbing issue & the service folk are friendly & explain everything.”
People customers mention
Derek28 reviews
Travis12 reviews
Bob11 reviews
Nikki9 reviews
Angelo6 reviews
Bryan5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ascent Plumbing Air Conditioning and Heating for 8 kinds of job. Pick one to see what they paid and said.
DDebra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★★★★★
Bryon did an excellent job, he was helpful and as always very informative and kind. I would refer him to all my friends and neighbors due to his knowledge of his craft and his wonderful and professional personality.
Paid $1–200Great price
RRobert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Brian showed up same day when I called for large irrigation pipe leak and came back next day on a Saturday to repair it. Excellent work and even lowered the price when the repair didn’t take as long as anticipated.
Paid $2,000+Reasonable priceOutdoor plumbing system repair
RRhondaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Ascent Plumbing Air Conditioning and Heating provided five/star service from start to finish!
I required an urgent, short-notice toilet replacement, and Travis/Bryan team delivered flawlessly.
They responded to my emergency quickly and completed the job with incredible efficiency.
The installation was done…
GGlenda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Wonderful job. Thanks for all you fixed for us. We can always count on you to do a complete job.
Paid $400–500Reasonable priceHVAC system maintenance
RRobert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Thanks to Bryan and Angilo my plumbing issues are over. Thanks for the quick response and professional work. I definitely would recommend them and use them again.
Paid $400–600Reasonable priceInstallation
FFrank2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very good good w/respect the only thing I believe the price to high I was very surprised for toitet repair and washer replace facet
Bryon did an excellent job, he was helpful and as always very informative and kind. I would refer him to all my friends and neighbors due to his knowledge of his craft and his wonderful and professional personality.
Price assessment: Great price
Price: $1–200
N
Nemat KALANDAROV1 reviewiTotal number of Google reviews Nemat has written across all businesses on Google Maps, not just this one.
Always Excellent service, good prices and honest! Always the same great service, professional but courteous! Always there for us!
Response from the owner · Edited 2 weeks ago
Thank you, Windy! We really appreciate your continued trust in us. It means a lot knowing you can count on our team for honest pricing and great service. Thanks for always supporting Ascent!
J
Jasmine Lopez4 reviewsiTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
Brian showed up same day when I called for large irrigation pipe leak and came back next day on a Saturday to repair it. Excellent work and even lowered the price when the repair didn’t take as long as anticipated.
Price assessment: Reasonable price
Price: $2,000+
Services: Outdoor plumbing system repair
Response from the owner · 3 weeks ago
Thank you, Robert! Glad Brian could get out quickly and get that leak taken care of. We appreciate you trusting us with the repair and taking the time to share your experience!
N
Norma Aviles1 reviewiTotal number of Google reviews Norma has written across all businesses on Google Maps, not just this one.
Ryan came in on a Saturday and he help us out. He did a great job. From the first phone call they were helpful and understanding.
Response from the owner · 3 weeks ago
Thank you, Norma! Happy Ryan could help you out on Saturday. Glad you felt taken care of from the first phone call—that means a lot to us! We appreciate you choosing Ascent.
S
Scarlett Parisi5 reviewsiTotal number of Google reviews Scarlett has written across all businesses on Google Maps, not just this one.
Nikki and Derek saved the day!!
She answered the phone quickly and pleasant and sent him within 30 mins!
Derek came in and handled our issue within 20 minutes!
Great service, great price and a super experience!
Response from the owner · 3 weeks ago
Thank you, Scarlett! So glad Nikki and Derek could get you taken care of quickly! We appreciate you giving us a call and taking the time to leave such a great review.
R
Rhonda PershLocal Guide · 19 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Ascent Plumbing Air Conditioning and Heating provided five/star service from start to finish!
I required an urgent, short-notice toilet replacement, and Travis/Bryan team delivered flawlessly.
They responded to my emergency quickly and completed the job with incredible efficiency.
The installation was done perfectly, with great attention to detail and zero mess left behind.
Their promptness, sheer professionalism and reasonable pricing completely took the stress out of a difficult situation.
If you need reliable, fast, and high-quality plumbing and/or HVAC work, look no further than Ascent.
Price assessment: Reasonable price
Price: $600–800
Services: Toilet repair
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 weeks ago
Thank you, Rhonda! Bryan and I were happy to help get that toilet replaced and take some stress off your plate. It means a lot that you took the time to write this and recommend us. We appreciate your trust!
L
lorraine d2 reviewsiTotal number of Google reviews lorraine has written across all businesses on Google Maps, not just this one.
Hired them again!! This time 2 jobs. Just a Very Honest, Trustworthy, Very professional team and company and with fair prices. I have utilized them already twice. I will definitely refer them to all my clients and friends in the area.
Price assessment: Reasonable price
Services: Toilet repair, Water heater installation, Plumbing leak detection, Plumbing pipe repair, Repair water fixtures, Faucet repair, Plumbing leak repair
Response from the owner · 3 weeks ago
Thank you, Lorraine! We appreciate you calling us back and trusting us with both jobs. Your referrals to clients and friends mean a lot to us! Thanks for sharing the photos too.