Plumber · San Bernardino, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 30 water softener repairiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★259 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$542typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Cisneros Brothers Plumbing holds a perfect 5.0 rating from 259 Google reviews, with the owner responding to 95% of feedback. Customers frequently cite punctuality, professional communication, and reasonable pricing for services including drain unclogging, leak repairs, water heater maintenance, and water restoration. Technicians are described as knowledgeable and thorough, often explaining issues and providing options before completing work. One lower-star review noted that a technician failed to initially disclose interest rates for financing additional repairs until further discussion occurred.
Google rating: 5.0 out of 5 from 259 reviews (98% five-star).
Reviews on this page: 259 Google reviews (236 with written comments, 24 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 21, 2026.
Service: Water Softener serving San Bernardino, California.
Data from Google, last updated October 28, 2026.
Score profile vs other water softener repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Cisneros Brothers PlumbingWater Softener Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cisneros Brothers Plumbing: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cisneros Brothers Plumbing: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cisneros Brothers Plumbing: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cisneros Brothers Plumbing: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cisneros Brothers Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cisneros Brothers Plumbing: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
259 Google reviews we collected
5.0of 5
5 stars25398%
4 stars42%
3 stars21%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 236 written reviews
100%praise
Praise454100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1139%
Reasonable1346%
Overpriced00%
Not sure414%
$542+23% vs typical water softener repair
Middle half of what 21 customers paid ($209–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14131%
Speed & response9521%
Quality & results8318%
Would recommend6214%
Communication439%
Price & value184%
Honesty & trust143%
What customers talk about
We read 236 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I contacted Cisneros Bro and they sent out Marco who has been serving my properties’ plumbing issues twice, He is extremely professional and knowledgeable.”
“Leo the restoration tech and Victor and their crew was great very helpful and friendly always on time and did an amazing job would defiantly recommend again”
“I had a great experience with Renee Cisneros and James Moon.”
“They took care of the water pressure problem that we had, which could have been far worst if they didn’t bring it to our attention.”
“Travis unclogged my drain so effortlessly and gave me great recommendations 10/10 experience”
“Alejandro was very easy to communicate with , and he explain what the problem was and gave us options that my husband will look into .”
“They were thorough, professional, and their pricing was very reasonable.”
“Great experience the techs where professional honest and very informative.”
People customers mention
Jacob23 reviews
Alex11 reviews
Daniel10 reviews
Victor6 reviews
Sergio6 reviews
Bros5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cisneros Brothers Plumbing for 8 kinds of job. Pick one to see what they paid and said.
VVine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Leo the restoration tech and Victor and their crew was great very helpful and friendly always on time and did an amazing job would defiantly recommend again
MMarinaLocal Guide · 316 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Alejandro was very easy to communicate with , and he explain what the problem was and gave us options that my husband will look into .. thank you Alejandro
Paid $1–200Reasonable priceService not listed
LlindsayLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Feliz and Christian were very professional and polite. Work was done in a timely manner and had no problems. Fixed my shower enclosure.
JJohnny17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great attitude,very informative and gave me couple of options thanks for the help
Paid $200–400Reasonable pricePlumbing pipe repairRepair water fixturesFaucet repair
JJazmin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a guy come in buy the name of Sergio was very helpful in repairing the sink, they were very professional getting everything done in a timely manner and was very friendly to have around.
Bbig1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Super professional, nice, awesome, kawaii, gets the work done fast specifically Sergio was kawaii super kind
Travis unclogged my drain so effortlessly and gave me great recommendations 10/10 experience
Price assessment: Great price
Services: Drain cleaning, Plumbing leak detection
Response from the owner · 6 days ago
Thank you for the 10/10 review! We're glad to hear that Travis was able to clear your drain efficiently and provide helpful recommendations. We take pride in delivering excellent service and making sure our customers feel confident in their plumbing needs. We'll be sure to share your kind words with Travis. Thank you for choosing Cisneros Brothers. We appreciate your support!
J
JENNY LIU5 reviewsiTotal number of Google reviews JENNY has written across all businesses on Google Maps, not just this one.
I have multiple rental properties and have been using Cisneros Bro for multiple services. This week, I have a tenant called for the kitchen sink leak. I contacted Cisneros Bro and they sent out Marco who has been serving my properties’ plumbing issues twice, He is extremely professional and knowledgeable. The issue has been taken care of, and my tenant is very happy. The price is reasonable for the work. Thank you to Marco once again. I would highly recommend this company.
Response from the owner · a week ago
Hi Jenny, thank you so much for your kind words and continued trust in Cisneros Brothers! We’re happy to hear that Marco was able to resolve the kitchen sink leak promptly and professionally, and that both you and your tenant are satisfied with the service. We truly appreciate your recommendation and look forward to helping you with your future plumbing needs. We’ll be sure to share your compliments with Marco. Thank you again for your support!
D
Doris Sarge2 reviewsiTotal number of Google reviews Doris has written across all businesses on Google Maps, not just this one.
Thank you so much, Doris, for your kind review! We’re happy to hear that Johnathan provided you with great service. We truly appreciate you taking the time to share your experience and choosing Cisneros Brothers!
We’ll be sure to pass along your kind words to Johnathan. Thank you again for your support!
V
Vine Germany1 reviewiTotal number of Google reviews Vine has written across all businesses on Google Maps, not just this one.
Leo the restoration tech and Victor and their crew was great very helpful and friendly always on time and did an amazing job would defiantly recommend again
Price assessment: Great price
Price: $1,000–1,200
Services: Water heater installation, Garbage disposal installation
Response from the owner · 3 weeks ago
Thank you so much, Vine, for taking the time to share your experience! We’re so happy to hear that Leo, Victor, and the entire crew were helpful, friendly, punctual, and did an amazing job.
At Cisneros Brothers, we take pride in providing dependable service and making sure our customers feel taken care of throughout the process. We truly appreciate your recommendation and your kind words about our team!
Thank you again for choosing Cisneros Brothers!
M
Marina ChrissingerLocal Guide · 316 reviewsiTotal number of Google reviews Marina has written across all businesses on Google Maps, not just this one.
Alejandro was very easy to communicate with , and he explain what the problem was and gave us options that my husband will look into .. thank you Alejandro
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you so much, Marina! We’re happy to hear Alejandro was easy to communicate with and took the time to explain the issue and go over your options. We truly appreciate your kind words and thank you for choosing Cisneros Brothers!
A
Austin Nickel3 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Cisneros Bros are very professional and very kind plumbers! I highly recommend their company and service for all your plumbing needs! DJ and Christian were very knowledgeable and helpful through out our issue here at our home!! Rogelio was an outstanding operator when it came to digging up the ground on our property with the excavator and worked with caution to not dig up our sprinklers or anything else in the ground! Overall we are extremely satisfied with their work!! Thank you again for the peace of mind of having our sewer fixed!!
- Austin
Response from the owner · 4 weeks ago
Thank you so much, Austin, for taking the time to leave such an incredible 5-star review!
We’re thrilled to hear DJ and Christian provided you with professional, knowledgeable, and helpful plumbing service throughout your sewer repair. Sewer problems can be stressful for any homeowner, so giving you clear information and ultimately restoring your peace of mind is exactly what we want our team to accomplish.
We especially appreciate you recognizing Rogelio and the care he took while operating the excavator on your property. Excavation around existing landscaping, sprinkler lines, and underground utilities requires attention and precision, and we’re glad his cautious approach stood out to you.
We’ll make sure DJ, Christian, and Rogelio all hear your kind words. Thank you for trusting Cisneros Brothers with your sewer repair and excavation work and for recommending our plumbers for future plumbing needs. Knowing you’re extremely satisfied with the finished work means a lot to our entire team!
L
lindsay leftwichLocal Guide · 30 reviewsiTotal number of Google reviews lindsay has written across all businesses on Google Maps, not just this one.
Thank you so much, Linsay, for taking the time to leave us a wonderful review! We’re glad to hear that Feliz and Christian provided professional and polite service and were able to get your shower enclosure fixed in a timely manner.
Thank you as well for adding a picture of the completed work! We really appreciate you taking the extra time to share it. We’ll be sure to pass along your kind words to Feliz and Christian. Thank you for choosing Cisneros Brothers and trusting us with your home!
A
Anna Beltran1 reviewiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
GREAT JOB!! they detected the problem and fix it a.s.a.p. I would definitely use them again.
Response from the owner · a month ago
Thank you so much, Anna, for the 5-star review! We truly appreciate you taking the time to share your experience and support Cisneros Brothers. Your kind words mean a lot to our entire team! Thank you for choosing us, we look forward to serving you again in the future!
E
Elizabeth Portillo3 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Victor y Jeffrey vinieron a El servicio de mi Sept tank y me isieron inspection de camara y los recomiendo fue perfecto
Response from the owner · a month ago
Thank you so much, Elizabeth, for your wonderful 5-star review and recommendation!
We’re happy to hear Victor and Jeffrey provided you with excellent service while taking care of your septic tank service and camera inspection. Our septic team takes pride in thoroughly inspecting the system, explaining what they find, and helping homeowners better understand the condition of their septic and sewer lines.
We’ll be sure to share your kind words with Victor and Jeffrey. Thank you for trusting Cisneros Brothers with your septic tank and camera inspection needs. We truly appreciate your recommendation and look forward to helping you again whenever you need us!
J
Johnny Wootten17 reviewsiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Great attitude,very informative and gave me couple of options thanks for the help
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing pipe repair, Repair water fixtures, Faucet repair, Outdoor plumbing system repair
Response from the owner · a month ago
Thank you so much, Johnny, for the 5-star review!
We’re happy to hear our Cisneros Brothers team provided you with a great attitude, helpful information, and multiple options for your service needs. We believe in educating our customers, clearly explaining our recommendations, and giving you options so you can make the best decision for your home without feeling pressured.
Thank you for trusting Cisneros Brothers and giving us the opportunity to help. We truly appreciate your business and look forward to being here whenever you need us again!
