Plumber · San Bernardino, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 30 water softener repairiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★293 Google reviews · 22 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$555typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Elite Plumbing & Drains LLC five stars based on 293 reviews, with the owner responding to 99% of comments. Customers frequently cite punctuality, including same-day appointments, and clear communication regarding estimates and repair processes. Recurring themes include professional conduct, thorough cleanup, and fair pricing for services like drain clearing, leak detection, and main line replacement. The reviews indicate high satisfaction with the company's responsiveness and technical expertise, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 293 reviews (99% five-star).
Reviews on this page: 293 Google reviews (250 with written comments, 11 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 21, 2026.
Service: Water Softener serving San Bernardino, California.
Data from Google, last updated October 28, 2026.
Score profile vs other water softener repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Elite Plumbing & Drains LLCWater Softener Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Plumbing & Drains LLC: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Plumbing & Drains LLC: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Plumbing & Drains LLC: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Plumbing & Drains LLC: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Plumbing & Drains LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Plumbing & Drains LLC: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
293 Google reviews we collected
5.0of 5
5 stars28999%
4 stars41%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 250 written reviews
99%praise
Praise60299%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1946%
Reasonable1741%
Overpriced12%
Not sure410%
$555+26% vs typical water softener repair
Middle half of what 24 customers paid ($276–$1.8k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14524%
Speed & response12921%
Quality & results10016%
Would recommend8414%
Price & value569%
Communication549%
Honesty & trust396%
What customers talk about
We read 250 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everado was very professional and checked on us throughout the process.”
“We called Elite and they made an appt the next day.”
“We had a great experience with Elite Plumbing, and I want to commend them for their exceptional service.”
“However, we recently faced a homeowner's worst nightmare: a major leak and significant flooding inside our home.”
“He is highly professional, provided excellent assistance, and I would strongly recommend his services for any home plumbing needs.”
“The estimate was fair and they started on it the next day.”
“They were punctual, extremely professional, and took the time to explain each part of the process while offering us thoughtful options.”
“I highly recommend their services to anyone in need of a reliable and skilled plumber.”
People customers mention
Guillermo14 reviews
Duane13 reviews
Everardo11 reviews
Jose11 reviews
Dannon8 reviews
Nunez6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elite Plumbing & Drains LLC for 8 kinds of job. Pick one to see what they paid and said.
SSteven12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent experience with Elite Plumbing. The employees were respectful, and agreed to make the repair as simple as possible.
Work was completed quickly, at a reasonable price, and everything was clean.
The dry-wall repair was done particularly well.
And, when I requested help with an issue that arose, they quickly…
TToebe1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had a main water line leak. My water bill was huge. Elite sent a crew out right away and solved the problem. They detected the leak, replaced the mainline and cleaned up nicely. The entire crew was very professional. Much appreciated! Guillermo, Miguel, and Angel were courteous and efficient. Dannon was great…
BBob6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had an excellent experience with Elite Plumbing & Drains. Our technician, Dannon, was outstanding from start to finish. He was professional, courteous, friendly, and took the time to explain the issue and the work that needed to be done in a way that was easy to understand.
Dannon arrived on time, treated our home…
Paid $1–200Drain cleaning
NNathanLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Working with Jose Lopez - he's been nothing but professional. Elite Plumbing was able to send a tech to investigate my leak early the day after I called them. Within a couple of hours, Jose was able to diagnose the issue and provide an estimate. I don't have a lot of experience with plumbers so I can't speak on…
Paid $1,000+Not surePlumbing leak repair
LLegionEDD2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
They are very knowledgeable and take the time to listen and suggest the best course of action. Further they explain the results and go beyond the repair but suggested practice and maintenance. They also normally included camera inspection for added peace of mind or next steps. I went through two other plumbing…
JJessicaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Elite Plumbing is amazing!!! This review goes out to Duane because he arrived the same day fixed the repair and even came back to double check it. I thought I had a major faucet leak and it was a garbage disposal leak and Duane fixed it same day with a more than reasonable price. I would definately recommend them in the future and use them again. Thank you
Our outside drain was clogged with roots and hardened mud. We called Elite and they made an appt the next day. The estimate was fair and they started on it the next day.
Christian ( I think that was his name) worked very hard on it and gave us a clear drain. Everado was very professional and checked on us throughout the process. Office staff very kind also.
I would highly recommend this business. Thank you
Guillermo Loza is an exceptional plumber. He is highly professional, provided excellent assistance, and I would strongly recommend his services for any home plumbing needs.
Price assessment: Great price
Services: Shower installation
Response from the owner · a month ago
Thank you for trusting us with your plumbing services. We truly appreciate your recommendation and support!
S
Steven Heagstedt12 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Excellent experience with Elite Plumbing. The employees were respectful, and agreed to make the repair as simple as possible.
Work was completed quickly, at a reasonable price, and everything was clean.
The dry-wall repair was done particularly well.
And, when I requested help with an issue that arose, they quickly arrived to fix the problem that turned out to be not related to the repair.
We had a great experience with Elite Plumbing, and I want to commend them for their exceptional service. They were punctual, extremely professional, and took the time to explain each part of the process while offering us thoughtful options. We spent hours discussing different avenues to resolve an issue, and they addressed every question without hesitation. They even went beyond the initial job to look into an additional concern we had, which was greatly appreciated. I highly recommend their services to anyone in need of a reliable and skilled plumber. Thank you, Dannon, Everardo, and the Elite Plumbing team!
Services: Drain cleaning, Sewer cleaning
Response from the owner · 3 months ago
We're grateful for your feedback! We're glad our plumbing services team provided professional and reliable support throughout the process.
P
Philisa Dent3 reviewsiTotal number of Google reviews Philisa has written across all businesses on Google Maps, not just this one.
I had an excellent experience with Elite Plumbing and Drains, and I can't recommend them enough! Dannon Daniels was the plumber who came out, and he was outstanding from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly. What really stood out was that he went above and beyond to make sure I received great pricing without sacrificing quality. His honesty, attention to detail, and commitment to excellent customer service made the entire experience stress-free. If you need a reliable plumber, ask for Dannon Daniels—you'll be in great hands!
Price assessment: Great price
Services: Toilet repair
Response from the owner · 3 months ago
Thank you for your review, Philisa ! At Elite Plumbing & Drains LLC , our goal is to provide exceptional Plumbing services every time. Your feedback is proof that we’re doing just that!
J
Jose Partida10 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
