Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Ascent Plumbing Air Conditioning and Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Ascent Plumbing Air Conditioning and Heating

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 30 water softener repair · 5.0★ from 393 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ascent Plumbing Air Conditioning and Heating is better than 95% of water softener repair.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ascent Plumbing Air Conditioning and Heating is better than 94% of water softener repair.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ascent Plumbing Air Conditioning and Heating is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ascent Plumbing Air Conditioning and Heating is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ascent Plumbing Air Conditioning and Heating is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ascent Plumbing Air Conditioning and Heating is better than 98% of water softener repair.A
98

Reviews for your job

Customers hired Ascent Plumbing Air Conditioning and Heating for 8 kinds of job.

Ascent Plumbing Air Conditioning and Heating for install AC

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Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Install AC”

Darrell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our home ac failed after 12 years of service with major repair need. Called the big company out of Redlands who we bought it from and got a quote for new system but the price was sky high. Then called Ascent and Derek came out to give a second opinion and quote. The old system had major failure and not worth fixing.…

Paid $1,000+Reasonable priceInstall AC
Ben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Derek and his team did a great job. Being local to me he was able to come out quickly and give a no BS assessment of the situation. In my case two 20+ year old original AC units, one having a significant refrigerant leak, and the repairs being impractical for the age of the unit. I decided to replace them both with…

Install AC
Jared3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Derek and his crew are awesome. They installed a hvac system in an old home built in 1946. They did it all from vents, ducting, furnace, etc and it has been awesome. Any simple problem we run into, we just get a hold of Nikki and she schedules Derek usually the very next day. He comes out and with in less time that…

Paid $1,000+Great priceHeating system installationInstall thermostatHVAC duct & vent installation
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ascent mechanical (Derek ) and his crew are the very best people you could call. Don't bother with companies that advertise a lot. They were not honest with me at all. You've seen all the ads way too much. Derek and the crew installed a complete new AC unit 4 months ago. My electricity bill went down $220. a month.…

Paid $1,000+Great priceInstall AC
BJ9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The team was excellent in their work. They were on time for the appointment, kept everything clean in their work area and completed the work on time! We were extremely happy with the ac installation and the work of the new install of the tankless water heater! We highly recommend this company! Good price and great service!

Install AC
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We just had our whole hvac replaced including new ducting. The install went really well. The guys doing the install were very knowledgeable and did really clean work. The system is SO much quieter and works so good and smells so clean. We are very happy with the work done in our home. Excellent pricing to go…

A/C system maintenanceInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
JacobLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional, on time everytime communicated through the entire process. Made my children feel comfortable through out his comings and goings with installation. even went above and beyond to interact with my daughter who is 2 while installing and not missing a beat. would recommend to anyone and everyone.

Install AC+ Responsiveness+ Punctuality+ Quality
Donna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

3/28/22 Ascent Mechanical HVAC Residential HVAC “I give this a 5 Star rating because Ascent Mechanical HVAC provided superior service and I am pleased with the final outcome." "I wanted to take a moment and thank Ascent Mechanical for the exceptional job on the installation of the new HVAC system in my house. Every…

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
ErinLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have been using Ascent for some time now on multiple properties of ours. They are always professional, friendly and HONEST! Their whole team is amazing, If you need any work done for Hvac, Plumbing or Electrical, I highly recommend them. Reliable, honest companies are hard to come by these days. I'm glad there…

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality

Price

$430-2% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 56%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair24$205–$786
Water heater installation20$1.4k–$2.8k
Drain cleaning17$57–$655
A/C system maintenance17$27–$529
Plumbing pipe repair15$317–$1.2k
HVAC system maintenance15$19–$176
A/C system repair15$202–$998
HVAC duct & vent installation13—

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