Physical therapy clinic · Oak Park, IL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★167 Google reviews · 7 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
ATI Physical Therapy in Oak Park, IL, holds a 5/5 rating from 167 reviews, with the owner responding to half of them. Reviewers consistently praise the staff's professionalism, friendliness, and knowledge, noting effective communication and visible results for conditions like back pain and post-surgery recovery. The clinic is described as a low-stress environment that accommodates diverse patients, including seniors. One reviewer expressed concern about receiving misleading information when calling the main number, despite being satisfied with the in-person care provided.
Google rating: 5.0 out of 5 from 167 reviews (99% five-star).
Reviews on this page: 167 Google reviews (112 with written comments, 3 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: October 25, 2026.
Service: Physical Therapist serving Oak Park, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other physical therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
ATI Physical TherapyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ATI Physical Therapy: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ATI Physical Therapy: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ATI Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
167 Google reviews we collected
5.0of 5
5 stars16599%
4 stars21%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 112 written reviews
98%praise
Praise11398%
Complaints22%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude6355%
Would recommend2522%
Quality & results1412%
Communication54%
Speed & response43%
Honesty & trust43%
What customers talk about
We read 112 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The therapists at this location are awesome and knowledgeable, they exceeded my expectations, if ever I need therapy I would use this location and rec…”
“They are very friendly, attentive and kind, definitely recommend reaching out to them”
“They make u feel like they want me to get better quickly and everything is explained thoroughly.”
“I am very grateful for the respect, skill, communication, and professionalism they possess.”
“I highly recommend this physical therapy team to anyone looking to recover quickly and effectively.”
“They are really great at their job and really genuinely care about getting their patients feeling better.”
People customers mention
Brandon7 reviews
Naha7 reviews
Ben3 reviews
Plaza3 reviews
Liz3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMery6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
They are very profesional yet so friendly !!! Love it there . All of them are great!!! They go the extra mile to make you feel better !!!
YYvonne2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The therapists at this location are awesome and knowledgeable, they exceeded my expectations, if ever I need therapy I would use this location and recommend this location.
NNolan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Such an amazing and knowledgeable staff, they truly care about their patients. I appreciate all the care that I received. I would definitely recommend.
KKevin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Ben, Brandon and Marc are all such amazing people at what they do. They are very friendly, attentive and kind, definitely recommend reaching out to them
EEdith1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I am very grateful for the respect, skill, communication, and professionalism they possess.
NNancy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Very friendly people! Very helpful and knowledgeable! Helped my son a lot during his visit here !! Thank you very much
They are very profesional yet so friendly !!! Love it there . All of them are great!!! They go the extra mile to make you feel better !!!
Response from the owner · 2 years ago
Mery, we are so happy to hear about your positive experience! If you took a photo with your belt in the Champion's Circle, please share with #MyATIwin! We would love to see it.
Y
Yvonne Royal2 reviewsiTotal number of Google reviews Yvonne has written across all businesses on Google Maps, not just this one.
The therapists at this location are awesome and knowledgeable, they exceeded my expectations, if ever I need therapy I would use this location and recommend this location.
N
Nolan Wilson2 reviewsiTotal number of Google reviews Nolan has written across all businesses on Google Maps, not just this one.
Such an amazing and knowledgeable staff, they truly care about their patients. I appreciate all the care that I received. I would definitely recommend.
М
Микола ПіговськийLocal Guide · 22 reviewsiTotal number of Google reviews Микола has written across all businesses on Google Maps, not just this one.
Ben, Brandon and Marc are all such amazing people at what they do. They are very friendly, attentive and kind, definitely recommend reaching out to them
E
Edith Bravo1 reviewiTotal number of Google reviews Edith has written across all businesses on Google Maps, not just this one.
