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Centre Physical Therapy

Physical therapist · Oak Park, IL · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 161 physical therapistsPosition by Experts Score among all companies we track in this category. · better than 81%
5.0 ★★★★★ 147 Google reviews · 20 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
Oct 2026latest review

Centre Physical Therapy at a glance

Google reviewers rate Centre Physical Therapy five out of five stars, highlighting skilled care for conditions like pelvic floor dysfunction, chronic pain, and post-surgical recovery. Patients frequently mention the welcoming atmosphere, attentive communication, and effective use of treatments such as dry needling. The clinic maintains a high owner response rate, and no significant criticisms appear in the provided excerpts, with feedback consistently praising the staff's empathy and adaptability.

  • Google rating: 5.0 out of 5 from 147 reviews (99% five-star).
  • Reviews on this page: 147 Google reviews (141 with written comments, 1 with photos).
  • Owner responses: the business replied to 95% of reviews.
  • Most recent review: October 16, 2026.
  • Service: Physical Therapist serving Oak Park, Illinois.

Data from Google, last updated October 28, 2026.

Score profile vs other physical therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability99Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 96)Reliability: 99 (median 96)Momentum: 100 (median 100)
Centre Physical TherapyPhysical Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Centre Physical Therapy: 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Centre Physical Therapy: 99/100 on this factor. Category median: 96.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Centre Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.

Star ratings

147 Google reviews we collected

  • 5 stars14699%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 141 written reviews

  • Praise18097%
  • Complaints53%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7641%
  • Would recommend4926%
  • Quality & results2111%
  • Speed & response169%
  • Honesty & trust116%
  • Communication95%
  • Price & value32%

What customers talk about

We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The therapists are all very friendly and welcoming.”
  • “This was my first physical therapy experience and I highly recommend Alex and the Centre’s practice.”
    “I cannot recommend Centre enough.”
  • “I’ve had a great experience at the oak park location!”
    “My neck felt terrible after a pretty severe rear-end collision, and I started seeing Emily for 2x week PT sessions.”
  • “I immediately saw improvement with my plantar fasciitis after trying different treatments for months with no success.”
  • “She is knowledgeable, compassionate, engaging and genuinely committed to me and my healing process.”
  • “She listened to everything I said and each session while we worked to heal my primary injury, we addressed anything else going on as well.”
  • “When Caty treated me, I was what I thought a capable and reasonably experienced physical therapist.”

People customers mention

  • Shannon 26 reviews
  • Thomas 18 reviews
  • Caty 12 reviews
  • Emily 7 reviews
  • Leslie 5 reviews
  • Lauren 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I immediately saw improvement with my plantar fasciitis after trying different treatments for months with no success. The therapists are all very friendly and welcoming.

Alice1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Positive vibes amonst all makes therapy session easier. Lauren and Thomas have been extremely adaptive to my challenges .

Diane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I went to 3 different ENTs who said my sudden hearing impairment would never change. But Shannon and Sophie changed all that by treating my TMJ. Even my audiologist was surprised I recovered hearing from the work with them. I’m back to singing and so grateful. They do amazing things. Highly recommended! ♥️ Thanks guys!

Customer photo from Diane's review
Dominika2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jo has been amazing for pelvic floor PT during pregnancy and post partum. She’s very caring and helpful. I’ve had a great experience at the oak park location!

Janine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I've worked with Jo and Shannon for painful pelvic floor dysfunction. Both have been so important in my healing process in helping manage and reduce pain. Thank you to both and especially to Jo for her patience, kindness, and empathy. I highly recommend this clinic.

Micaela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Centre has been great! Jo has handled my pre & postnatal care with attentiveness, skill & kindness.

Photos

Customer reviews

5.0 ★★★★★ 147 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sophie Kaluziak3 reviewsTotal number of Google reviews Sophie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lauren is great to work with.

Response from the owner · 3 weeks ago

Thank you for the kind words! We’re so glad you’ve had a great experience working with Lauren. We appreciate you taking the time to share your feedback!

Kevin Cahill2 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I immediately saw improvement with my plantar fasciitis after trying different treatments for months with no success. The therapists are all very friendly and welcoming.

Response from the owner · 3 weeks ago

Thank you so much for sharing your experience! We're thrilled to hear that you found relief after months of trying other treatments. Our team works hard to create a welcoming environment while helping patients get back to feeling their best. We truly appreciate your kind words and for choosing Centre!

Alice LaFranco1 reviewTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Positive vibes amonst all makes therapy session easier. Lauren and Thomas have been extremely adaptive to my challenges .

Response from the owner · 3 weeks ago

Thank you for sharing your experience! We’re so glad the positive and welcoming atmosphere at Centre has made your therapy sessions easier. Lauren and Thomas do a wonderful job adapting care to each patient’s individual needs and challenges. We appreciate your kind words!

Diane “Dove” Grimard Wilson8 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I went to 3 different ENTs who said my sudden hearing impairment would never change. But Shannon and Sophie changed all that by treating my TMJ. Even my audiologist was surprised I recovered hearing from the work with them. I’m back to singing and so grateful. They do amazing things. Highly recommended! ♥️ Thanks guys!

Response from the owner · 3 weeks ago

Thank you so much for sharing your story! We’re thrilled to hear about the progress you made working with Shannon and Sofie and, most importantly, that you’re back to singing again. We know how meaningful that must be. Thank you for trusting Centre with your care and for your wonderful recommendation!

Dominika McCallister2 reviewsTotal number of Google reviews Dominika has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jo has been amazing for pelvic floor PT during pregnancy and post partum. She’s very caring and helpful. I’ve had a great experience at the oak park location!

Janine Loechel1 reviewTotal number of Google reviews Janine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've worked with Jo and Shannon for painful pelvic floor dysfunction. Both have been so important in my healing process in helping manage and reduce pain. Thank you to both and especially to Jo for her patience, kindness, and empathy. I highly recommend this clinic.

Micaela McDonald1 reviewTotal number of Google reviews Micaela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Centre has been great! Jo has handled my pre & postnatal care with attentiveness, skill & kindness.

Gary Wilson7 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lauren is xlnt at providing direction and knowing how to push but not too far, considerate of my reactions. A pro, highly recommend. . Gary

Katherine Ingrao3 reviewsTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lauren is amazing. Always positive and very knowledgeable. She is truly doing what she loves.

Marie Allen1 reviewTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Staff is very great especially Thomas!

Centre Physical Therapy on Google Maps →

Business details