Carpet cleaning service · Eugene, OR · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 26 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★322 Google reviews · 24 photos
96%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$303typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Atiyeh Bros. Eugene Rug & Carpet Cleaning at a glance
Customers frequently cite the company's expertise in rug restoration, thorough cleaning results, and friendly communication as key strengths. Staff members are noted for explaining processes and providing detailed assessments of rug conditions. However, some lower-rated reviews criticize high service costs, perceived poor cleaning effectiveness on carpets, and instances of rude customer service interactions.
Google rating: 4.9 out of 5 from 322 reviews (96% five-star).
Reviews on this page: 322 Google reviews (266 with written comments, 10 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Atiyeh Bros. Eugene Rug & Carpet Cleaning: 94/100 on this factor. Category median: 96.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Atiyeh Bros. Eugene Rug & Carpet Cleaning: 92/100 on this factor. Category median: 94.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Atiyeh Bros. Eugene Rug & Carpet Cleaning: 91/100 on this factor. Category median: 99.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Atiyeh Bros. Eugene Rug & Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Atiyeh Bros. Eugene Rug & Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Atiyeh Bros. Eugene Rug & Carpet Cleaning: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
322 Google reviews we collected
4.9of 5
5 stars30896%
4 stars82%
3 stars21%
2 stars21%
1 star21%
Praise vs complaints
Phrases our text analysis found in 266 written reviews
97%praise
Praise36397%
Complaints103%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3227%
Reasonable8268%
Overpriced00%
Not sure65%
$303+26% vs typical upholstery cleaning
Middle half of what 105 customers paid ($164–$614) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13837%
Quality & results9425%
Speed & response3910%
Would recommend3910%
Price & value339%
Communication164%
Honesty & trust144%
What customers talk about
We read 266 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both instances they were on time, professional and very friendly.”
“They are rude!”
“Excellent service, and our two well-used runners look so much brighter now that they are so clean.”
“It's the only place to bring your rug if it's dirty and water damaged.”
“They are thorough, efficient, courteous, and all for a reasonable price.”
“In the ten years I've lived in this apartment, I've used three other highly rated companies, but Atiyeh will be my go-to from now on.”
“Will not use again.”
“Rugs look great, ready right on schedule, good value.”
“Overpriced and crummy service.”
“The people that work at this company are great at communication, have great people skills, great customer service, and Really seemed to care about what they do!”
“I will always trust my family rugs as long as they are in business!”
People customers mention
Brothers24 reviews
Larry7 reviews
Persian7 reviews
Mike5 reviews
James5 reviews
Portland5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Atiyeh Bros. Eugene Rug & Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
alan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★
Nick was fantastic in ensuring we got the proper service. He was detailed and took time to make sure I knew what to expect before I completed the drop off of our rugs.
Paid $500+Reasonable priceArea rug cleaning
gail10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Really outstanding service. Reviewed rug value, cleaning cost and issues with cleaning and outcome.
Patricia9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Rugs look great, ready right on schedule, good value. I have used Atiyeh for 3 decades and they always do an excellent exceptional job.
Paid $250–300
john2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had my rug cleaned, first time in decades! Also had fringe added to both ends, it’s never had fringe, and had the sides STM? All to stop the wear and tear the rug has experienced, and extend its life. I was a bit anxious, but it turned out beautifully. I’m very impressed by the work and delighted by the…
Paid $500+Reasonable priceArea rug cleaningService not listed
Martha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Both Deb in the office and Nick in the workroom could not have given us quicker or more personal attention. Nick educated us about the whole cleaning process. It was very interesting.
Paid $500+Reasonable priceCarpet steam cleaning
Avery8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very pleased...great, professional technician. He tackled very dirty carpet with pet stains and they look like new. Will definitely use again.
Nick was fantastic in ensuring we got the proper service. He was detailed and took time to make sure I knew what to expect before I completed the drop off of our rugs.
Price assessment: Reasonable price
Price: $500+
Services: Area rug cleaning
Response from the owner · 18 hours ago
Thank you, Alan, for the kind words and for recognizing Nick’s thoroughness. We are glad he took the time to explain the process and set expectations before you dropped off your rugs. We appreciate your trust and look forward to serving you again.
Trudy Ann Cameron5 reviewsiTotal number of Google reviews Trudy has written across all businesses on Google Maps, not just this one.
Excellent service, and our two well-used runners look so much brighter now that they are so clean. Thanks.
Response from the owner · a day ago
Thank you for the lovely review, Trudy Ann. We are delighted your runners look so much brighter and that you were pleased with our service. We appreciate you choosing us and look forward to helping again when you need us.
gail lough10 reviewsiTotal number of Google reviews gail has written across all businesses on Google Maps, not just this one.
Really outstanding service. Reviewed rug value, cleaning cost and issues with cleaning and outcome.
Price assessment: Great price
Price: $500+
Services: General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · a day ago
Thank you, Gail, for the kind review. We are glad our assessment of the rug value, cleaning options, and the final outcome met your expectations. It means a lot to our team to hear our service was outstanding. We appreciate you taking the time to share your experience.
Janet Torti5 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Janet Torti, thank you for the five star review. We’re glad our team delivered great service and clear communication. We appreciate you sharing your experience and look forward to assisting you again.
Thank you, Kevin Atiyeh
Patricia Atkins9 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Rugs look great, ready right on schedule, good value. I have used Atiyeh for 3 decades and they always do an excellent exceptional job.
Price: $250–300
Response from the owner · a week ago
Patricia Atkins, we truly appreciate your loyalty over three decades and your wonderful review. We're glad the rugs look great, were ready on schedule, and offered good value. It means a lot that you find our work consistently exceptional, and we look forward to helping you again.
Thank you, Kevin Atiyeh
carol3 reviewsiTotal number of Google reviews carol has written across all businesses on Google Maps, not just this one.
The people that work at this company are great at communication, have great people skills, great customer service, and Really seemed to care about what they do! I will always trust my family rugs as long as they are in business!
Response from the owner · a week ago
carol, we truly appreciate your kind words about our communication and customer service. It means a great deal that you feel we care about what we do and that you would trust us with your family rugs. We look forward to continuing to serve you and your family.
Thank you, Kevin Atiyeh
john m2 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
I had my rug cleaned, first time in decades! Also had fringe added to both ends, it’s never had fringe, and had the sides STM? All to stop the wear and tear the rug has experienced, and extend its life. I was a bit anxious, but it turned out beautifully. I’m very impressed by the work and delighted by the appearance. Love it! James is the fellow who helped me, explaining the process and my options. He did good.
Thank you very much. I’ll be back when it needs a cleaning.
Price assessment: Reasonable price
Price: $500+
Services: Area rug cleaning, Service not listed
Response from the owner · a week ago
john m, thank you for trusting us with your rug and for the wonderful feedback. We’re glad the cleaning, added fringe and side treatment eased your concerns and turned out beautifully. James will be pleased to hear your praise. We look forward to caring for your rug again.
Thank you, Kevin Atiyeh
Nicole Sanders4 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Both Deb in the office and Nick in the workroom could not have given us quicker or more personal attention. Nick educated us about the whole cleaning process. It was very interesting.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Cassie Malecha2 reviewsiTotal number of Google reviews Cassie has written across all businesses on Google Maps, not just this one.
Mike, as usual, did a great job. He was timely and very thorough. We appreciate his excellent servixe.
Price assessment: Reasonable price
Services: Carpet steam cleaning, Area rug cleaning
Response from the owner · 2 weeks ago
Thank you, Cassie, for the kind words. We are thrilled Mike was timely and thorough and appreciate you recognizing his excellent service. We look forward to helping you again.
