Skin care clinic · Virginia Beach, VA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%90+25.4Replies to reviews 8%91+7.5Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 20 skin care clinicsiPosition by Experts Score among all companies we track in this category. · better than 84%
4.9★★★★★1,184 Google reviews · 11 photos
96%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight punctual appointments, thorough examinations, and clear communication from physicians and staff. Patients frequently praise the facility's organization and the team's willingness to accommodate urgent concerns or fit in additional issues during visits. However, lower-rated reviews criticize receptionists for perceived rudeness toward specific insurance groups, note that the clinic does not accept new patients, and describe instances of prescription errors or dissatisfaction with pricing for minor procedures.
Google rating: 4.9 out of 5 from 1,184 reviews (96% five-star).
Reviews on this page: 1,184 Google reviews (855 with written comments, 5 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 25, 2026.
Service: Skin Care Clinic serving Virginia Beach, Virginia.
Data from Google, last updated October 26, 2026.
Score profile vs other skin care clinics
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companySkin Care Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Atlantic Dermatology Associates: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Atlantic Dermatology Associates: 90/100 on this factor. Category median: 88.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Atlantic Dermatology Associates: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Atlantic Dermatology Associates: 91/100 on this factor. Category median: 57.A
91
Bar = this company · dark tick = category median.
Star ratings
1,184 Google reviews we collected
4.9of 5
5 stars1,13296%
4 stars252%
3 stars20%
2 stars50%
1 star202%
Praise vs complaints
Phrases our text analysis found in 855 written reviews
98%praise
Praise1,19098%
Complaints222%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude52243%
Speed & response26122%
Quality & results21518%
Would recommend998%
Communication887%
Honesty & trust202%
Price & value71%
What customers talk about
We read 855 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was friendly and professional and the PA, Maura, and her assistant were exceptionally pleasant and competent.”
“She entered the room like she had just eaten a lemon and was very condescending from the start.”
“I was seen promptly, the facility is very clean and well organized.”
“I was 7 minutes late and was told Dr Hindman would not see me.”
“My appointment was on time, the staff were helpful, friendly, thorough.”
“I can say that this is the very worst experience I’ve had by a medical provider while working for and being examined by a nurse practitioner, physicia…”
“I highly recommend this dermatologist to anyone looking for excellent, professional care.”
“But I will not return to that practice that has such a shady "doctor" working there.”
“Hindman knowledgeable, and took the time to listen to my concerns and explain everything clearly.”
“She feels like she genuinely loves what she does and cares about building relationships along the way.”
“I may have to drive a bit further but the care I receive is worth it”
People customers mention
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Martin62 reviews
Letada46 reviews
Beute37 reviews
Gonzalez30 reviews
Latada29 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PatriciaLocal Guide · 89 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★
What a wonderful practice! It was my first time there and was very impressed. I was seen promptly, the facility is very clean and well organized. The staff was friendly and professional and the PA, Maura, and her assistant were exceptionally pleasant and competent. A friend of mine recommended them to me and is very satisfied as well.
MajidLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had a great experience with my dermatologist. Dr.Jonathan L. Hindman knowledgeable, and took the time to listen to my concerns and explain everything clearly. I felt comfortable and well cared for throughout my visit. The staff was also friendly and helpful. I highly recommend this dermatologist to anyone looking for excellent, professional care.
ChuckLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Dr. Gonzalez and staff are professional, courteous and caring. They offer various options for treatments that suit the comfort level of the patient. Most importantly, when an emergency arises, they do their best to fit you in as soon as possible.
JohnLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Very friendly reception staff! Competent and knowledgeable physician staff! I highly recommend them.
Sue9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
My appointment was on time, the staff were helpful, friendly, thorough. Maura reviewed all of my concerns and checked everything on my list. I was very pleased with my entire experience at Atlantic Dermatology.
Overtly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dr. Cronguist and Staff performed Moh's surgery in a difficult area. From the Pre-Op consultation through the surgery itself and ven through post-Op, I found the experience to be very professional. I've had more skin cancer surgeries than I care to count, but this is the best experience I've had. I hope I never need…
What a wonderful practice! It was my first time there and was very impressed. I was seen promptly, the facility is very clean and well organized. The staff was friendly and professional and the PA, Maura, and her assistant were exceptionally pleasant and competent. A friend of mine recommended them to me and is very satisfied as well.
Majid TabibiLocal Guide · 15 reviewsiTotal number of Google reviews Majid has written across all businesses on Google Maps, not just this one.
I had a great experience with my dermatologist. Dr.Jonathan L. Hindman knowledgeable, and took the time to listen to my concerns and explain everything clearly. I felt comfortable and well cared for throughout my visit. The staff was also friendly and helpful. I highly recommend this dermatologist to anyone looking for excellent, professional care.
Chuck PetitLocal Guide · 26 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Dr. Gonzalez and staff are professional, courteous and caring. They offer various options for treatments that suit the comfort level of the patient. Most importantly, when an emergency arises, they do their best to fit you in as soon as possible.
John B. LasherLocal Guide · 13 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
My appointment was on time, the staff were helpful, friendly, thorough. Maura reviewed all of my concerns and checked everything on my list. I was very pleased with my entire experience at Atlantic Dermatology.
Overtly Otis3 reviewsiTotal number of Google reviews Overtly has written across all businesses on Google Maps, not just this one.
Dr. Cronguist and Staff performed Moh's surgery in a difficult area. From the Pre-Op consultation through the surgery itself and ven through post-Op, I found the experience to be very professional. I've had more skin cancer surgeries than I care to count, but this is the best experience I've had. I hope I never need skin cancer surgery again, but if I do, this is where I will come for care.
Linda Miller Brunick7 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Excellent service and great docs. Minimal wait time to see doc.
Response from the owner · 6 months ago
Hi Tery ~ Thank you very much for your kind words and the 5-Star review. We really appreciate it and look forward to seeing you again soon.
Best regards, Cher Smith ~ Practice Manager
Casey Jernigan4 reviewsiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Very professional and pleasant staff there! My dermatologist was amazing, she was very thorough and helpful. Made me feel comfortable! I am grateful for my recent experience. Thank you again!
