Analyzing 7,667,4487.7M ReviewsFor 21,69121.7K Experts

Experts Reviews · Company report
ATR of Columbia logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%20+1.4Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

ATR of Columbia

Columbia, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #295Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.6★ from 69 Google reviews

📞 Call (931) 381-0001Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ATR of Columbia is better than 76% of auto repair shops.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ATR of Columbia is better than 75% of auto repair shops.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ATR of Columbia is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ATR of Columbia is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ATR of Columbia is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ATR of Columbia is better than 20% of auto repair shops.D
20

Reviews for your job

Customers hired ATR of Columbia for 1 kinds of job.

ATR of Columbia for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.64
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#164 / 171
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Transmission”

Peter4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Jason and his crew were phenomenal; honest, fair and trustworthy. Highly recommend for any automatic transmission service, repair or replacement.

Great priceTransmission
GregLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very happy with this place. Will recommend to any and everyone who needs transmission work. Honest and fair, what more can you ask for?

Reasonable priceTransmission
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Met the owner Jason, he is real cool down to earth guy. He is honest and fair and was able to resolve my issue. I definitely will return and recommend all new customers to his business.

Great priceTransmission
Emerald6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’d like to give a huge thank you to ATR Of Columbia on the repair of transmission. I had Jason rebuild my transmission and today it was ready to be picked up. I got it picked up after hours and one of the lines came off I called him and he came and fixed it on the side of the road. Great customer service and highly recommend him. Thank you again sir

Great priceTransmission
JESSICA9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience start to finish! Their price was almost $1500 cheaper than a dealership to put a new transmission in our Traverse! Highly recommend!

Reasonable priceTransmission
Orlando2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I live in Houston, TX. These folks are honest annnnnd Kind. One shop couldn't help at all, Dealership down the way was clueless. ATR owner got me right. Been home for months. No problems . ❤

Transmission
Briaona4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called around everywhere this morning for an out of nowhere vehicle problem. They were able to get my vehicle in quick and even diagnosed it and repaired it within hours, all in the same day! I’m a single mom of two and not from here, had a hard time finding anyone to do same day work, so this meant the world to…

Transmission
Tom11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am very, very pleased with the work they did on my GMC Yukon transmission. I had 178,000 miles on my Yukon and the trans. had began slipping and not working well. They got me in right away, and finished the rebuild in less than 48 hours. My Yukon now shifts better than ever and the gas mileage has improved…

Transmission
Rodney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My truck is my bread and butter and ATR got it right and for a good price.

Customer photo from Rodney's review
Transmission
jason11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

I don't believe they are honest about the services they perform.

BrakesTransmission− Professionalism
Macye6 years ago★★★★★

Rating only, no written review.

Transmission+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Transmission11—

Compare with

Mayberry's All Things Automotive logoMayberry's All Things AutomotiveExperts Score 94Columbia · 4.94★Alchemy Automotive logoAlchemy AutomotiveExperts Score 93Columbia · 4.95★ColorKraft Auto Refinishers logoColorKraft Auto RefinishersExperts Score 81Columbia · 4.83★