Home automation company · Austin, TX · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%83+48.7Reliability 26%74+19.3Value 15%100+15.2Craft & service penalty56−4.4Experts Score= 79Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 35 home automation installersiPosition by Experts Score among all companies we track in this category. · better than 18%
4.9★★★★★56 Google reviews · 13 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate ATXSmartHomes 4.9 out of 5 based on 56 reviews. Customers frequently cite punctuality, professional communication, and clean installations for services including security cameras, network setup, and smart home integrations. While most praise responsive support and value, a pattern in low-star reviews highlights unresolved issues with complex system conversions and incomplete follow-up work after initial installations.
Google rating: 4.9 out of 5 from 56 reviews (96% five-star).
Reviews on this page: 56 Google reviews (50 with written comments, 2 with photos).
Owner responses: the business replied to 20% of reviews.
Most recent review: June 11, 2026.
Service: Home Automation Installer serving Austin, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other home automation installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
ATXSmartHomesHome Automation Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ATXSmartHomes: 83/100 on this factor. Category median: 95.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ATXSmartHomes: 74/100 on this factor. Category median: 94.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ATXSmartHomes: 56/100 on this factor. Category median: 97.C
56
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ATXSmartHomes: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ATXSmartHomes: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
4.9of 5
5 stars5496%
4 stars00%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
96%praise
Praise10096%
Complaints44%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2524%
Quality & results2120%
Would recommend2120%
Speed & response1918%
Communication88%
Price & value55%
Honesty & trust55%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast, professional, and everything works exactly how we needed.”
“ATX Smart Homes did a great job setting up security cameras, wifi, and A/V for our small office.”
“I switched service and it was rapidly clear that the item which did not work properly was not programmed correctly.”
“I highly recommend this company for all your smart home needs!”
“Everything works, the installs look clean, and they’re always quick to help if we need tweaks or support.”
“Walked us through a full home set up with did it with grace.”
“ATX Smart Homes was the most reasonable quote out of six companies I had.”
“They set up reliable wifi, exterior cameras, smart locks for effortless guest access, smart thermostats to keep energy costs in check, and leak sensor…”
People customers mention
Eric5 reviews
Ring3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDavid2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
ATXSmartHomes has been awesome to work with on our retail spaces. They handled the security cameras, network setup, and A/V in multiple locations and made the whole process easy. Everything works, the installs look clean, and they’re always quick to help if we need tweaks or support. Solid team we keep coming back…
CChristine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
ATX Smart Homes has made managing my short term rentals so much easier! They set up reliable wifi, exterior cameras, smart locks for effortless guest access, smart thermostats to keep energy costs in check, and leak sensors that give me peace of mind when a unit is empty. Everything is streamlined now and my guests…
LLucius1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
ATX Smart Homes installed a full camera and security system across our apartment property, and it has been rock-solid for years. The quality of the work and the reliability of the system have made a huge difference for our operations. Anytime we need service or support, they respond quickly and take care of it.…
Great price
BBrian7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
ATX Smart Homes did a great job setting up security cameras, wifi, and A/V for our small office. Fast, professional, and everything works exactly how we needed. Highly recommend
SSimonLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Eric’s the man! Very smart and great bedside manner. Walked us through a full home set up with did it with grace. Thank you, eric!
SSiddhartha8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Eric and his team were incredible to work with! I called them asking about a variety of smart home needs: a projector setup with receiver hooked up to ceiling speakers, 3 Sonos connections (2 to outdoor speakers), a turntable set up, and in-wall speaker wiring. All in all, the team had to come back for a second day…
ATXSmartHomes has been awesome to work with on our retail spaces. They handled the security cameras, network setup, and A/V in multiple locations and made the whole process easy. Everything works, the installs look clean, and they’re always quick to help if we need tweaks or support. Solid team we keep coming back to. They don't just sell security systems. They sell peace of mind. Highly recommend
C
Christine Nguyen4 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
ATX Smart Homes has made managing my short term rentals so much easier! They set up reliable wifi, exterior cameras, smart locks for effortless guest access, smart thermostats to keep energy costs in check, and leak sensors that give me peace of mind when a unit is empty. Everything is streamlined now and my guests have a smoother experience because of it. Anytime I need help, they jump on it. A great partner for anyone running multiple Airbnb properties. 🏡🏡
L
Lucius Hoang1 reviewiTotal number of Google reviews Lucius has written across all businesses on Google Maps, not just this one.
ATX Smart Homes installed a full camera and security system across our apartment property, and it has been rock-solid for years. The quality of the work and the reliability of the system have made a huge difference for our operations. Anytime we need service or support, they respond quickly and take care of it. Highly recommend for any multifamily property.
Price assessment: Great price
B
Brian Kim7 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
ATX Smart Homes did a great job setting up security cameras, wifi, and A/V for our small office. Fast, professional, and everything works exactly how we needed. Highly recommend
K
Kate HowardLocal Guide · 13 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Eric and his team were incredible to work with! I called them asking about a variety of smart home needs: a projector setup with receiver hooked up to ceiling speakers, 3 Sonos connections (2 to outdoor speakers), a turntable set up, and in-wall speaker wiring. All in all, the team had to come back for a second day to finish the work but they did a fantastic job and I’d absolutely work with them again! Thanks Eric!!
M
Mark Smith3 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
If you want a company that is going to stand behind their work, do not hire ATX Smarthomes. They completely rebuilt my Control 4 system which had issues. It initially was stable with only some minor glitches. The technician who did the work was very responsive and meticulous. However, that was contract worker who no longer works with them. My main TV broke and I replaced it and arranged for them to come out and integrate it in the system. Eric came out and it seemed when he left that it was working OK. But within 24 hours it began being unresponsive to the controller. This problem spread to other tv locations in the house. I called their support line multiple times and nobody ever answered. I did not want to pay their last invoice for Eric connecting the tv to the system until the problem could be corrected in a way that would be stable. Instead they decided to terminate their service. They do not stand behind their work.
Addendum: it is a fascinating but not factual reply. I switched service and it was rapidly clear that the item which did not work properly was not programmed correctly. It was a straightforward repair. The other two items which malfunctioned at the same time were also fixed. One had a loose connection which was fixed and the last item was something that had a balín issue. The problem is simply that when you call for service it should not be so difficult to get in touch with them and if you install something, you stand behind your work for a reasonable minimum of time say 30 day. Eric was upset that I decided to hang my own tv which took about 10 minutes because he wanted to charge me over $400 dollars.
Response from the owner · a year ago
Dear Mark,
Thank you for your feedback. We are genuinely sorry to hear about your dissatisfaction and regret that we could not meet your expectations. We always strive to deliver high-quality service and ensure customer satisfaction, but we also recognize when a relationship is not mutually beneficial.
Throughout our time working together, we made every effort to address your concerns and ensure that everything was functioning properly before concluding each service visit. After your most recent installation, our team followed up twice to confirm everything was working to your satisfaction, but we did not receive a response. Weeks later, you contacted us with a complaint, which we addressed by honoring our 30-day warranty and voiding the invoice for that service as a gesture of goodwill.
However, repeated instances of dissatisfaction and unprofessional interactions led us to the difficult decision to discontinue servicing your account. We take pride in standing behind our work, but we believe it is best to part ways when we cannot consistently meet a customer’s expectations despite our best efforts.
If you need any further information about your account, you are welcome to contact us at [email protected]. We wish you the best moving forward.
Sincerely,
ATXSmartHomes Team
T
Thomson Tan7 reviewsiTotal number of Google reviews Thomson has written across all businesses on Google Maps, not just this one.
Excellent experience with ATXSmartHomes! I reached out to Eric at ATXSmartHomes to help me with some home upgrades that included TV and amp installs, home network and security upgrades with Ubiquiti products, cleaning up my network closet, and even CAT6 cable drops. While onsite, I worked with Joseph who was personable, professional, and patient with all of my endless questions. Any problem I brought up was instantly met by Joseph with a solution and a can-do attitude. The thought of doing all of the work myself was stressful, but with ATXSmartHomes I had peace of mind throughout the entire process. Flawless delivery and execution. Highly recommend!
E
Eric SchieckLocal Guide · 15 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Eric and team did a absolute fantastic job helping me setup my in-laws' house. Installed multiple TVs. Multiple security cams. New router. From beginning to end...I was just really impressed. All while being really patient when working with me and my 70+ year old in-laws. I will definitely be using them again!
