Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts

Experts Reviews · Company report
Austin Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Austin Cleaning Service

Austin, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 5.0★ from 433 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Austin Cleaning Service is better than 98% of steam cleaning services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Austin Cleaning Service is better than 96% of steam cleaning services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Austin Cleaning Service is better than —% of steam cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Austin Cleaning Service is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Austin Cleaning Service is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Austin Cleaning Service is better than —% of steam cleaning services.–
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Reviews for your job

Customers hired Austin Cleaning Service for 4 kinds of job.

Austin Cleaning Service for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$221
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Standard cleaning”

SaraLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Miriam was great I mean it She is so nice and polite and does her job perfectly I will definitely ask for her in a month or so

Paid $200–250Great priceStandard cleaning
SeanLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Showed up on time, did a thorough clean, reasonably priced. Couldn't ask for much more than this!

Paid $150–200Reasonable priceStandard cleaning
RosemaryLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The crew did a great job again and the scheduling person is excellent.

Reasonable priceStandard cleaning
KaitlynLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They did a great job. Very responsive and easy communication, and they were able to schedule a cleaning at my home within 2 days of me calling them. They text as well which made things very convenient. The cleaning was well done, and everyone I interacted with was professional and friendly. Would recommend them to others!

Paid $150–200Reasonable priceStandard cleaning
Sarah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Laura did an amazing job. I struggled to manage the house and let my tiny tornado toddler make a little too much mess being a single, 39 week pregnant mama. Laura went in and put everything in correct order and every surface was left clean and tidy! Definitely will be calling for her services again in the future.

Standard cleaningGeneral housekeeping
Morgan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My cleaning team did a phenomenal job making my 2 BD 2 BA house look amazing! They showed up on time, were efficient and diligent, and left the place looking spotlessly clean. I will definitely come back to Austin Cleaning Service for future needs!!

Paid $150–200Reasonable priceStandard cleaning
Mafi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I hired Austin Cleaning Service for a regular clean in Barton Creek, and the level of detail was beyond compare. Lucia cleaned doors, organized the laundry room, and even cleaned my patio glass. Cash payment was quick. All surfaces sparkled.

Great priceOffice & workplace cleaningStandard cleaning
Tania1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Routine service from Austin Cleaning Service in Zilker has changed my life. Rosa also gave explanations on the cabinets inside on her last visit and the kitchen looked spotlessly organized. Venmo payment was convenient. The living room sparkled and the bedrooms smelled so clean.

Great priceStandard cleaning
Shanice14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Rating only, no written review.

Standard cleaningGeneral housekeeping

Price

$274-8% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 48%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Moving-related cleaning12$263–$447
Standard cleaning9$153–$221
Deep clean5$271–$614
General housekeeping2—

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