Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Austin Home Systems holds a 4.9 rating from 243 Google reviews, with the owner responding to 87% of feedback. Customers frequently cite professional installation of home automation, audio, and security systems, noting punctuality, clear communication, and thorough troubleshooting. The team is described as knowledgeable and efficient, often providing post-installation support. One negative review criticized poor customer service, claiming that simple system fixes were ignored and that products did not function as advertised.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
243 Google reviews we collected
Phrases our text analysis found in 225 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 225 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super knowledgeable and very patient with all of my questions.”
“We had an excellent experience and will use them again.”
“Stay away, absolute worst customer service you can find in Austin.”
“I would highly recommend AHS and Ryan to help solve your residentlal systems”
“I can't recommend Austin Home Systems more enthusiastically.”
“I was so pleased with Ryan and AHS for the prompt response more importantly, a quick analysis and solution to fix everything.”
“Their team was timely, thorough, incredibly clean and extremely communicative.”
“, they have people that will do a great job at a reasonable price and finish the job to your expectations.”
“Definitely a bit pricey but leagues better than the cheap and mostly disastrous AV contractors I have found in Austin in the past.”
“…getting to know Levi, Gavin and Alex - they are not just people we trust to do a great job, they have become friends.…”
praise complaint · found by our text analysis, Google review wording unchanged.
I had a change in my internet service with an upgrade to a fiber internet offer by my provider. I had previously had a modern home network installed in my house and this change rendered my network largely unusable. I spent several days troubleshooting this on my own as a skilled user with no luck. I called…
The entire team at AHS was great - Very diligent. Treated the home as if they were living in it and were meticulous in solving problems. We had an excellent experience and will use them again. Thank you AHS team!
Awesome installation service. I'm a techie so I had some weird requirements (including providing a bunch of my own hardware and building my own rack) and Levi, Solomon, and Gavin just rolled with everything. Couldn't have gone better!
Chris, Levi and their team were excellent. Great advice, great people, great service. Made everything so easy for me and worked around my schedule. Highly recommend!
These guys are the best. Jason is a great partner on any job, and great work from Ereich, Landon & Alex on his team on a complex networking + automation + hardware job.
Had the best experience with AHS. Their team was timely, thorough, incredibly clean and extremely communicative. The service after installation was also world class, as they helped trouble shoot a few issues, even checking on us after hours to make sure we were well taken care of. Couldn't recommend this team more highly.
4.9 ★★★★★ 243 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service. Jared and Ryan are exceptional!!! Many thanks!
Thank you Becky for the kind words about our smart home service techs. We are all very grateful.
I had a change in my internet service with an upgrade to a fiber internet offer by my provider. I had previously had a modern home network installed in my house and this change rendered my network largely unusable. I spent several days troubleshooting this on my own as a skilled user with no luck. I called Austin Home Systems to help me troubleshoot this problem this morning and. this afternoon they sent Ryan to my house. He had my network completely back to normal and functional on all of the various systems within 30 minutes. I was so pleased with Ryan and AHS for the prompt response more importantly, a quick analysis and solution to fix everything. I would highly recommend AHS and Ryan to help solve your residentlal systems
Thank you James for recognizing our technicians. We are grateful for your business.
Great stereo set up and install. Very professional and detail oriented.
Thank you for the kind words.
The entire team at AHS was great - Very diligent. Treated the home as if they were living in it and were meticulous in solving problems. We had an excellent experience and will use them again. Thank you AHS team!
Thank you for the kind words about our smart home technicians, as well as the opportunity.
Awesome installation service. I'm a techie so I had some weird requirements (including providing a bunch of my own hardware and building my own rack) and Levi, Solomon, and Gavin just rolled with everything. Couldn't have gone better!
Thank you Alex for your business and kind words. That is definitely an unusual circumstance for us.
We used AHS for our new home build - they did design, pre-wiring and installed our home entertainment package, security, draperies and lighting control. To say they were “the best” is an understatement. They worked to understand what we wanted, presented innovative ideas and effortlessly installed what has become a highlight of our home. I know there were many people working behind the scenes to make this all work, but we got the privilege of getting to know Levi, Gavin and Alex - they are not just people we trust to do a great job, they have become friends. We loved working with Olena on the drapery and other window treatments. As a company they stay up to date on the latest technology, products and worked to understand what would work best for our home. Randal, you have an amazing team - and that’s the one of the secrets of your sauce…you are a TEAM. They work FOR each other and because of that, they put their best foot forward FOR the customer. Well done!!
Wow Emily. I am so grateful for the opportunity to work with you. All we did was help bring your vision to life. I am also very grateful to have such an amazing smart home team. We look forward to being here for you for a long time. Randal
Chris, Levi and their team were excellent. Great advice, great people, great service. Made everything so easy for me and worked around my schedule. Highly recommend!
Thank you Cody for the fantastic review. We are grateful for your business and to have amazing smart home integrators.
These guys are the best. Jason is a great partner on any job, and great work from Ereich, Landon & Alex on his team on a complex networking + automation + hardware job.
Thank you for your kind words and business. Randal
Had the best experience with AHS. Their team was timely, thorough, incredibly clean and extremely communicative. The service after installation was also world class, as they helped trouble shoot a few issues, even checking on us after hours to make sure we were well taken care of. Couldn't recommend this team more highly.
Thank you for the kind words and your business. We are all very grateful.
Chris was incredible! Super knowledgeable and very patient with all of my questions. Fantastic work!
Thank you Emily for the kind words. We are blessed to have such knowledgable people.
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
