Analyzing 6,864,8886.9M ReviewsFor 19,41719.4K Experts
Google reviewers rate Austin Med Spa 4.9 out of 5 based on 211 reviews, frequently citing punctuality, professional communication, and fair pricing as key strengths. Patients describe the staff as knowledgeable registered nurses who provide thorough consultations for services like injectables, laser treatments, and facials, often noting a welcoming atmosphere and honest advice without pushy sales tactics. The primary criticism involves perceived dismissiveness regarding post-treatment complications, with one reviewer alleging a lack of remedial action for filler issues and another claiming mandatory tipping for short appointments.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
211 Google reviews we collected
Phrases our text analysis found in 173 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 173 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent and professional service, expectations exceeded 💯 %”
“Wonderful experience and would recommend them to anyone.”
“She genuinely cares about her patients and even remembers you and conversations you had months ago, which makes you feel truly valued.”
“Had a fantastic consultation with Suzette - she was thorough, considerate and very knowledgable.”
“They explain your procedure and make you very comfortable.”
“Update: I met Suzette the owner, who immediately responded to any concerns that I had.”
“The MedSpa is on the pricier side, but in my experience, the quality of care makes it worth it.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Austin Med Spa for 8 kinds of job. Pick one to see what they paid and said.
Tucked into a charming house off West 6th Street, Austin Med Spa feels like a calm escape the moment you walk in. What sets them apart is that the team are actual RNs, and it shows. They listen, assess carefully, and build a treatment plan that fits you. I've had injectables and laser treatments at other places,…
Austin Med Spa, has the best team of nurses and technicians. All are professional, knowledgeable and amazing. There services are Top Notch.
Had a fantastic consultation with Suzette - she was thorough, considerate and very knowledgable. I look forward to our next sessions!
I had a wonderful experience at Austin MedSpa! Miss Anita did an amazing job on my eyebrows. She is incredibly kind, empathetic, and knowledgeable, and she has a way of making you feel calm even during what can be an intense and emotional session. You can tell she is a true professional by her demeanor and the way…
Anita was fantastic! So cool and made me feel at ease. I will definitely be going back to get treatment from her.
My experience with Austin Med Spa has consistently been excellent! Suzette takes her time and always demonstrates her expertise in skin care.
| Job | Reviews | Category typical |
|---|---|---|
| BOTOX treatments | 14 | — |
| Dysport treatment | 9 | — |
| Lip fillers | 5 | — |
| Sculptra treatments | 5 | — |
| HydraFacial | 4 | — |
| Ultherapy | 3 | — |
| Microneedling | 3 | — |
| Body contouring | 2 | — |
4.9 ★★★★★ 211 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent and professional service, expectations exceeded 💯 %
Thank you Monica. We look forward to seeing you again soon.
Tucked into a charming house off West 6th Street, Austin Med Spa feels like a calm escape the moment you walk in. What sets them apart is that the team are actual RNs, and it shows. They listen, assess carefully, and build a treatment plan that fits you. I've had injectables and laser treatments at other places, and none compare to Suzette and her team. All are scientific artisans! Their knowledge and care are on another level. I wouldn't trust my face to anyone else.
Austin Med Spa, has the best team of nurses and technicians. All are professional, knowledgeable and amazing. There services are Top Notch.
Thank you for the great review Sandra! We look forward to seeing you again soon.
Had a fantastic consultation with Suzette - she was thorough, considerate and very knowledgable. I look forward to our next sessions!
Liz, we’re delighted you had such a great consultation with Suzette! She takes the time to understand each person’s goals, and we’re glad that came through in your visit. Thank you for sharing your experience. We can’t wait to welcome you back!
I had a wonderful experience at Austin MedSpa! Miss Anita did an amazing job on my eyebrows. She is incredibly kind, empathetic, and knowledgeable, and she has a way of making you feel calm even during what can be an intense and emotional session. You can tell she is a true professional by her demeanor and the way she interacts with her clients. She genuinely cares about her patients and even remembers you and conversations you had months ago, which makes you feel truly valued. JJ at the reception desk is also always so kind, welcoming, and friendly. The MedSpa is on the pricier side, but in my experience, the quality of care makes it worth it. I would definitely recommend Austin MedSpa!
Kaite, thank you for such a thoughtful review! It means so much to hear that Anita made you feel comfortable and cared for, and that JJ made you feel welcome from the moment you arrived. We’ll be sure to share your kind words with both of them. Thank you for trusting Austin Med Spa and for recommending us!
Anita was fantastic! So cool and made me feel at ease. I will definitely be going back to get treatment from her.
Thank you Madison! We look forward to seeing you again soon.
My experience with Austin Med Spa has consistently been excellent! Suzette takes her time and always demonstrates her expertise in skin care.
Thank you Kimly! We are so glad you loved your treatment with Anita. We hope to see you soon.
I always feel well cared for here. Customer service is excellent as are the treatments.
Thank you Georgia! We look forward to seeing you again soon.
Anita is amazing. She is experienced, professional, and never tries to push any additional products/services. I appreciate her honesty and clarity in every interaction. I was referred to her by a good friend after noticing great results. It’s great to have someone trustworthy to work with though my skin concerns/issues.
JL, thank you for sharing this. We’re so glad your friend led you to Anita! It means a lot to hear that her honesty and straightforward approach have earned your trust. We appreciate you choosing Austin Med Spa and look forward to seeing you again.
Embarrassing that I’ve been coming here for 20 years but haven’t left a review! First, Suzette is the consummate professional and extremely knowledgeable about facial procedures and skin products. She’s also a great human who genuinely cares about patient outcomes. The entire staff is sweet and I never sense gossip, judgement or pushy sales from anyone there. Highly recommend!
Thank you Cyndi! We look forward to seeing you again.
Analyzing 6,864,8886.9M ReviewsFor 19,41719.4K Experts
