Analyzing 10,150,43210.2M ReviewsFor 28,76728.8K Experts

Experts Reviews · Company report
Auto Clinic Of Rockford logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%85+20.6Value 14%94+13.3Replies to reviews 7%100+7.1Momentum penalty83−1.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Auto Clinic Of Rockford

Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #492Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 228 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Clinic Of Rockford is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Clinic Of Rockford is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Clinic Of Rockford is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Clinic Of Rockford is better than 94% of auto repair shops.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Clinic Of Rockford is better than 83% of auto repair shops.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Clinic Of Rockford is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Auto Clinic Of Rockford for 8 kinds of job.

Auto Clinic Of Rockford for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#287 / 605

All 9 Google reviews tagged “Brakes”

SharonLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Just can't say enough good things about these great guys and the services that they provide!!! Well done, as always!!!

Great priceAir & cabin filter replacementTiresAuto engine diagnostic
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We are Very impressed with Brad and his team! I Am a retired auto mechanic myself, and Auto clinic is the ONLY Facility i trust to do the jobs i Cannot! I have ZERO complaints with Brad and the Crew! They are Honest and Affordable!

ExhaustSteering & suspension repairVehicle Inspection
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The only place I’ll ever take my vehicles in town. In the past I had been passed around from one mechanic to another for different jobs. Had a transmission rebuild after being misled from one shop to another. When the rebuild didn’t resolve the problem, we came across Auto Care Clinic and diagnosed the issue right…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Rhoda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The staff is very courteous and Knowledgeable. Will work with the customer to determine the best solution on any repairs. Quality work and parts.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Melissa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

You may have to wait for an appointment but it's worth it. Great communication from everyone and they do top notch work with quality parts. I won't take our cars to anyone else!

BrakesElectricalElectrical repair
Pat4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had a great experience! The office staff is very friendly, and Tim is incredibly knowledgeable, helpful and professional. The service was excellent and the costs very fair. Thank you!

Brakes
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service. Does the job right the first time.

Brakes
Howard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've been a customer and friend of Auto Clinic Of Rockford's ownership for over 35 years, and never a problem or complaint... All jobs have been completed correctly the first time, or made-good mostly for "parts money" only - hardly ever any additional labor charges.

BrakesService not listed+ Punctuality+ Quality+ Professionalism
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brad and his team are great! Never have to worry about getting services I don't need. They do excellent work quickly. It may take a couple of weeks to get in but well worth the wait.

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 53%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change11—
Electrical10—
Electrical repair9—
Brakes9—
Wheel alignment8—
General repairs & maintenance8—
Transmission7—
Air & cabin filter replacement7—

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