Auto repair shop · Rockford, IL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%85+20.6Value 14%94+13.3Replies to reviews 7%100+7.1Momentum penalty83−1.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#492 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★228 Google reviews · 24 photos
93%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Auto Clinic of Rockford 4.9 out of 5 stars based on 228 reviews, with the owner responding to every comment. Customers frequently praise the shop's honesty, knowledgeable staff, and practice of repairing only necessary parts at reasonable prices. Positive feedback highlights punctual service, friendly communication, and long-term customer loyalty. However, a minority of low-star reviews cite significant scheduling delays, disorganization, and instances where vehicle issues were not resolved on the first visit.
Google rating: 4.9 out of 5 from 228 reviews (93% five-star).
Reviews on this page: 228 Google reviews (185 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Auto Repair Shop serving Rockford, Illinois.
Data from Google, last updated November 11, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.
Auto Clinic Of RockfordAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Clinic Of Rockford: 84/100 on this factor. Category median: 88.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Clinic Of Rockford: 85/100 on this factor. Category median: 85.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Clinic Of Rockford: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Clinic Of Rockford: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Clinic Of Rockford: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Clinic Of Rockford: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
228 Google reviews we collected
4.9of 5
5 stars21293%
4 stars84%
3 stars31%
2 stars10%
1 star42%
Praise vs complaints
Phrases our text analysis found in 185 written reviews
98%praise
Praise28298%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price741%
Reasonable953%
Overpriced16%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust6723%
Staff & attitude6222%
Quality & results5720%
Price & value4315%
Would recommend279%
Speed & response186%
Communication135%
What customers talk about
We read 185 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always honest and don't charge for things not needed - best Auto Repair Clinic in 5 county area!”
“Will recommend any one to take their car here and meet the friendly staff.”
“Got it done quickly and even made sure everything was working properly.”
“Brad gave me the best advice so that I could get my van fixed at a reasonable price.”
“Always go to this business to get the truth and avoid be ripped off.”
“Also highly recommend Auto Clinic of Rockford for your auto repair needs!”
“Thanks for the repairs and quick follow-up on a secondary issue.”
“Quality work, excellent communication, very fair rates, and great customer service.”
People customers mention
Brad18 reviews
Tim7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Auto Clinic Of Rockford for 8 kinds of job. Pick one to see what they paid and said.
Ted3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Always honest and don't charge for things not needed - best Auto Repair Clinic in 5 county area!!
Reasonable price
Ron7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Always great to work with Brad & his crew. I appreciate the excellent service… Ron Lanquist
Great priceElectrical repair
Kerry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Just had my van go in for a transmission reprogram. Got it done quickly and even made sure everything was working properly. Will recommend any one to take their car here and meet the friendly staff.
Reasonable priceTransmission
Average10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I trusted the reviews on here to bring my Silverado in that other places was quoting me to change out my rear axle or rebuild my differential when I had no issues with the differential. These amazing guys found the real problem and replaced my leaf springs and other necessary and rusted parts and saved me $500-600.…
Mike6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Love the service I got. I can always depend on the staff at auto clinic to do a good job and only fix what is needed
Great priceElectrical repair
Bill1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Brad and the crew at the Auto Clinic always are courteous and do a great job. You can feel confident that the job will always be done with the utmost care !!!
Services: Auto battery replacement, Tire rotations, Battery
Response from the owner · 9 months ago
Thank you so much for your kind words, Laurie! We are honored to be the only ones you trust with your vehicles. We look forward to continuing to provide top-notch care for your vehicles. Thank you for choosing us and for taking the time to leave a 5-star review. We truly appreciate your support!
Ted Plum3 reviewsiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Always honest and don't charge for things not needed - best Auto Repair Clinic in 5 county area!!
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you so much for taking the time to leave us a 5-star review, Ted! We are thrilled to hear that you have had a positive experience with us at Auto Clinic of Rockford. Our team takes pride in providing honest service and only charging for necessary repairs. We appreciate your kind words and look forward to serving you in the future!
Robert Del rio6 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Always great to work with Brad & his crew. I appreciate the excellent service… Ron Lanquist
Price assessment: Great price
Services: Electrical repair
Response from the owner · Edited a month ago
Thank you so much for taking the time to leave such a kind review, Ron! We are thrilled to hear that you had a positive experience with us at Auto Clinic of Rockford. Thank you for choosing us!
Kerry Butzlaff1 reviewiTotal number of Google reviews Kerry has written across all businesses on Google Maps, not just this one.
Just had my van go in for a transmission reprogram. Got it done quickly and even made sure everything was working properly. Will recommend any one to take their car here and meet the friendly staff.
Price assessment: Reasonable price
Services: Transmission
Response from the owner · a month ago
Kerry, we're happy to hear your van's transmission reprogram was done quickly and thoroughly, and that our team made a positive impression. We appreciate your recommendation and kind words about our staff!
Average Joe10 reviewsiTotal number of Google reviews Average has written across all businesses on Google Maps, not just this one.
I trusted the reviews on here to bring my Silverado in that other places was quoting me to change out my rear axle or rebuild my differential when I had no issues with the differential. These amazing guys found the real problem and replaced my leaf springs and other necessary and rusted parts and saved me $500-600. Now my truck drives amazing and all the nosies I was hearing is gone and feels like a new truck in the rear. Glad I went with my gut and got a better opinion and thanks to all many that leave reviews because many of us rely on word of mouth at times to find the best service and mechanics like these guys at the Auto Clinic.
Response from the owner · Edited a month ago
Thank you so much for your 5-star review and kind words! It’s great to hear your truck drives smoothly now and that those noises are gone. We appreciate you trusting us and sharing your experience!
Mike Fennell6 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Love the service I got. I can always depend on the staff at auto clinic to do a good job and only fix what is needed
Price assessment: Great price
Services: Electrical repair
Response from the owner · Edited 9 months ago
Thank you for taking the time to share your experience, Mike! We are so glad to hear that you love the service you received at Auto Clinic of Rockford. Our team takes pride in providing reliable and efficient service to our customers. It's great to know that you can always count on us to do a good job and only fix what is necessary. We appreciate your support and look forward to serving you again in the future!
Bill Johnson1 reviewiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Brad and the crew at the Auto Clinic always are courteous and do a great job. You can feel confident that the job will always be done with the utmost care !!!
Price assessment: Reasonable price
Response from the owner · a month ago
Bill, thank you so much for your review! Brad and the team appreciate your trust and kind words about their work. It's great to know you always feel confident in the service provided!
Kasey Berg2 reviewsiTotal number of Google reviews Kasey has written across all businesses on Google Maps, not just this one.
Kasey, thank you so much for your review! We appreciate your feedback and are glad you had a great experience with our team. We look forward to your next visit!
Sharon HallLocal Guide · 11 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Just can't say enough good things about these great guys and the services that they provide!!! Well done, as always!!!
Price assessment: Great price
Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Brakes, Oil change
Response from the owner · Edited 6 months ago
Sharon, thank you so much for your kind words and your 5-star review! We strive to provide the best service and we're happy to hear that we've met your expectations. We appreciate your support and look forward to seeing you again in the future. Thanks for choosing Auto Clinic of Rockford!
