Auto repair shop · Rockford, IL · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%97+25.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#89 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★54 Google reviews · 10 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that the shop provides accurate diagnostics, quality repairs, and fair pricing for services ranging from transmission replacements to pre-purchase inspections. Recurring themes include clear communication, punctual scheduling, and honest explanations of necessary work, often involving showing customers replaced parts. The high rating of 5 out of 5 from 54 reviews reflects consistent satisfaction with the professional and transparent service provided to both personal and business vehicles.
Google rating: 5.0 out of 5 from 54 reviews (98% five-star).
Reviews on this page: 54 Google reviews (51 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 10, 2026.
Service: Auto Repair Shop serving Rockford, Illinois.
Data from Google, last updated November 11, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Vidal Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vidal Auto Repair: 97/100 on this factor. Category median: 88.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vidal Auto Repair: 97/100 on this factor. Category median: 85.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vidal Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vidal Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
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Bar = this company · dark tick = category median.
Star ratings
54 Google reviews we collected
5.0of 5
5 stars5398%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
99%praise
Praise14099%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2269%
Reasonable1031%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend3021%
Honesty & trust2921%
Quality & results2014%
Speed & response1712%
Communication1611%
Price & value1511%
Staff & attitude1410%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I recommend Jose for all your automotive needs as he is trustworthy and professional!”
“From the beginning, the service was very friendly, professional, and honest.”
“I called him up on a Saturday morning and he diagnosed it as a caliper problem and fixed it immediately on the spot!”
“They fixed my car quickly and very well done not only that the mechanic was very understanding of problems and offered great solutions 100% will come back again”
“Excellent mechanic, highly knowledgeable, with fantastic communication.”
“Very accommodating service— excellent quality, and affordable!”
“He took us in and walked the car under and around and checked it with the computer and was helpful in explaining the minor things and possible future repairs.”
People customers mention
Jose10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Vidal Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Earl1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I highly recommend this shop. I was in the middle of a long trip and suffered what I thought was a wheel bearing problem. I called him up on a Saturday morning and he diagnosed it as a caliper problem and fixed it immediately on the spot!
Great price
Thomas2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very accommodating service— excellent quality, and affordable! Jose always identifies the problem and works to find solutions, even if that means scheduling a set of services, over time, that you can afford.
Bryan11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They fixed my car quickly and very well done not only that the mechanic was very understanding of problems and offered great solutions 100% will come back again
Great priceTransmission
AgustinLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service, I have brought my truck to Jose twice now and both times it was an awesome experience. Jose replaced my trucks transmission and I had issues with my truck making a noise when turning and Jose was able to quickly find the problem and fix it. I recommend Jose for all your automotive needs as he is…
Fernando1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent mechanic, highly knowledgeable, with fantastic communication. Always takes the time, to explain whatever the issue is.
Real honest and quality work.
Highly recommend.
Great priceTransmissionElectrical repairExhaust
KatrinaLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Definitely recommend!! Vidal Auto Repair has done a phenomenal job with our vehicles! He has diagnosed the issues accurately and before he does anything to the vehicle, he contacts us first. I am a returning customer and will be continuing doing business with Vidal Auto Repair 😊
I highly recommend this shop. I was in the middle of a long trip and suffered what I thought was a wheel bearing problem. I called him up on a Saturday morning and he diagnosed it as a caliper problem and fixed it immediately on the spot!
Price assessment: Great price
Response from the owner · a week ago
Thank you, Earl, for taking the time to share your experience and for recommending Vidal Auto Repair!
We understand how stressful car trouble can be, especially when you’re in the middle of a long trip. We’re glad you called us on a Saturday morning and that we were able to diagnose the issue as a sticking brake caliper rather than a wheel bearing and get it repaired immediately so you could continue your journey.
At Vidal Auto Repair, one thing that sets us apart is that you’ll deal directly with Jose, the owner. He will personally listen to your concerns, diagnose your vehicle, and explain exactly what your car needs. No salespeople in between, no unnecessary upselling, and no pressure to approve repairs you don’t need. Just honest diagnostics and straightforward recommendations.
We believe in finding the root cause of the problem, not throwing parts at your vehicle.
Thank you again, Earl, for trusting us with your vehicle. We truly appreciate your business and wish you safe travels!
Thomas Cree2 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Very accommodating service— excellent quality, and affordable! Jose always identifies the problem and works to find solutions, even if that means scheduling a set of services, over time, that you can afford.
Response from the owner · a month ago
Thank you so much, Thomas, for the kind words and for trusting Vidal Auto Repair with your vehicles! We truly appreciate your business and your confidence in us.
Our goal is always to be honest and transparent with our customers. We understand that not every repair can be done all at once, so when possible, we’re happy to prioritize the most important repairs and help our customers plan the rest over time.
Thank you again for your continued support. We really appreciate having you as a customer!
Bryan Sanchez11 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
They fixed my car quickly and very well done not only that the mechanic was very understanding of problems and offered great solutions 100% will come back again
Price assessment: Great price
Services: Transmission
Response from the owner · a month ago
Thank you, Bryan, for taking the time to leave us a review! We truly appreciate your business and are glad we could get your vehicle repaired quickly and correctly. At Vidal Auto Repair, we believe in understanding our customers’ concerns, taking the time to listen, and providing honest recommendations and quality workmanship. Our goal is to make sure you feel comfortable and confident with the repairs being performed. Thank you for trusting us with your vehicle. We look forward to helping you again in the future!
Agustin FregosoLocal Guide · 40 reviewsiTotal number of Google reviews Agustin has written across all businesses on Google Maps, not just this one.
Excellent service, I have brought my truck to Jose twice now and both times it was an awesome experience. Jose replaced my trucks transmission and I had issues with my truck making a noise when turning and Jose was able to quickly find the problem and fix it. I recommend Jose for all your automotive needs as he is trustworthy and professional! Keep up the good work and glad I found a mechanic in Rockford that will do honest work, Thank you!
Response from the owner · a month ago
Thank you so much, Agustin, for the kind words and for trusting us with your truck not just once, but twice! We truly appreciate your business and your recommendation.
At Vidal Auto Repair, we take pride in finding the **real root cause of a problem instead of guessing or simply replacing parts and hoping for the best**. Proper diagnosis takes time, experience, and the right information and tools.
We also understand that we can’t always fix every vehicle or every problem, but we will always do our best to diagnose the issue accurately, explain our findings, and be honest about what we can and cannot do. **We take a lot of pride in our work and in earning our customers’ trust.**
Thank you again, Agustin! We’re glad you found us and we look forward to helping you with your truck in the future. 🔧🙏
Fernando Manriquez1 reviewiTotal number of Google reviews Fernando has written across all businesses on Google Maps, not just this one.
Excellent mechanic, highly knowledgeable, with fantastic communication. Always takes the time, to explain whatever the issue is.
Real honest and quality work.
Highly recommend.
Thank you, Fernando, for taking the time to leave us a review and for trusting Vidal Auto Repair with your vehicle! We believe in keeping things simple, honest, and transparent. One thing that sets us apart is that we like to eliminate the middleman between the mechanic and the customer. We communicate with you directly, answer your questions, and whenever possible, invite you into the shop so we can physically show you what we found and explain the repairs your vehicle needs. We believe customers deserve to know exactly what is going on with their vehicles and feel confident about the work being performed.
At Vidal Auto Repair, honesty, transparency, and quality workmanship are always our priorities. With 20 years of experience and Master ASE Certified technicians, we appreciate the opportunity to earn your trust. Thank you again for supporting our small business!
Luis Almanaci2 reviewsiTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Quiero expresar mi agradecimiento por el excelente servicio que recibí. Llevé mi vehículo para que le cambiaran el radiador y quedé muy satisfecho con el trabajo realizado. Desde el principio, el trato fue muy amable, profesional y honesto.
El mecánico hizo un trabajo excelente, demostrando conocimiento, experiencia y mucha atención a los detalles. Se tomó el tiempo necesario para realizar la reparación correctamente, asegurándose de que todo quedara en perfectas condiciones. Se nota cuando una persona realmente sabe lo que hace y se preocupa por ofrecer un servicio de calidad.
Algo que realmente valoro es la responsabilidad, la dedicación y la confianza que transmite. No solamente realizó un excelente trabajo al reemplazar el radiador, sino que también me dejó una muy buena impresión por su profesionalismo y la calidad de su servicio.
Es difícil encontrar personas que trabajen con tanta dedicación y que se preocupen genuinamente por la satisfacción de sus clientes. Sin duda, recomiendo ampliamente sus servicios a cualquier persona que necesite un mecánico confiable, honesto y con experiencia.
Definitivamente volvería a llevar mi vehículo con él para cualquier reparación futura. Muchas gracias por el excelente trabajo y por demostrar que todavía existen profesionales que se enorgullecen de lo que hacen. ¡Servicio de primera calidad, 100% recomendado!
Price assessment: Great price
Response from the owner · a month ago
¡Muchísimas gracias, Luis, por tomarte el tiempo de compartir una reseña tan detallada y por tus palabras! Nos alegra saber que quedaste satisfecho con el servicio y con el reemplazo de tu radiador. En Vidal Auto Repair nos esforzamos por ofrecer un servicio honesto, profesional y de calidad, siempre poniendo atención a cada detalle y tratando cada vehículo como si fuera nuestro.
Contamos con mecánicos Master ASE Certified y 20 años de experiencia, y nuestra prioridad es que cada cliente se sienta seguro y tenga la confianza de que su vehículo está en buenas manos.
Agradecemos sinceramente tu confianza y recomendación. ¡Será un placer volver a atenderte cuando lo necesites!
¡Gracias por apoyar a Vidal Auto Repair!
Katrina ValenciaLocal Guide · 32 reviewsiTotal number of Google reviews Katrina has written across all businesses on Google Maps, not just this one.
Definitely recommend!! Vidal Auto Repair has done a phenomenal job with our vehicles! He has diagnosed the issues accurately and before he does anything to the vehicle, he contacts us first. I am a returning customer and will be continuing doing business with Vidal Auto Repair 😊
Price assessment: Reasonable price
Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Brakes, Oil change
Response from the owner · a month ago
Thank you so much, Katrina, for your kind words and continued support! We truly appreciate you trusting Vidal Auto Repair with your vehicles. Our goal is always to provide accurate diagnostics, quality repairs, and honest communication so our customers know exactly what their vehicles need before any work is performed. It means a lot to have you as a returning customer, and we look forward to continuing to take care of your vehicles for years to come! Thank you for choosing Vidal Auto Repair! 😊
polo cardenas2 reviewsiTotal number of Google reviews polo has written across all businesses on Google Maps, not just this one.
Thank you Polo for taking the time to leave us a review. We truly appreciate your trust and support. We are glad we could help you with your vehicle and we look forward to taking care of you again in the future. We appreciate your business!
Prabhash Kakarla5 reviewsiTotal number of Google reviews Prabhash has written across all businesses on Google Maps, not just this one.
Jose is amazing. He really cares about helping the customer. He was able to take care of us on a short notice. He got the job done on a Saturday. Very professional, courteous and efficient. I realized while I was there, that people come here and seem to get to know him and become repeat customers. He is the kind of professional that I would send my friends and family to get any car repairs done. Pricing is fair while getting quality work done.
Price assessment: Great price
Services: Electrical repair, General repairs & maintenance, Battery
Response from the owner · a month ago
Prabhash, thank you so much for taking the time to leave such a thoughtful review! I truly appreciate your kind words and your trust in Vidal Auto Repair. We always do our best to take care of our customers, even when they need us on short notice, and I’m glad we were able to get your vehicle taken care of on a Saturday.
It means a lot to hear that you noticed the relationships we build with our customers. We work hard to provide honest, professional, and quality service at a fair price, and seeing customers come back and recommend us to their friends and family is one of the greatest compliments we can receive.
Thank you again for choosing Vidal Auto Repair and for your recommendation. We truly appreciate your business and look forward to helping you again in the future!
Jose Trejo9 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Thank you, Jose Trejo, for your review and recommendation! We truly appreciate your support and are glad you were happy with our work. We look forward to helping you again in the future! 🔧🚗⭐
