Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts
Google reviewers rate DM auto repair & mufflers five stars based on 107 reviews, highlighting fast service times, fair pricing, and friendly staff communication. Customers frequently mention walk-in convenience, same-day repairs, and detailed explanations of vehicle issues, including exhaust and muffler work. The shop also receives praise for accommodating specific requests and providing transparent quotes without unnecessary upselling or delays.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
107 Google reviews we collected
Phrases our text analysis found in 100 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service was in and out Oscar was very quick but dedicated and Karla was the absolute sweetest she was very welcoming.”
“They offered the most affordable repair quote and were incredibly friendly and had excellent communication, especially from Karla who was beyond amazi…”
“The receptionist Karla was super informative and helpful!”
“They made it an easy and pleasant experience, and I strongly recommend this business.”
“They repaired our car same day and showed us everything that was wrong with it for us to be certain and the nice lady Karla watched our baby when we w…”
“I highly recommend this place as the most honest shop in Rockford.”
“She answered all of my questions and was super sweet!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired DM auto repair & mufflers for 5 kinds of job. Pick one to see what they paid and said.
The experience was great, I will always come back for my car. The service was great, I was in & outside.
I’ve been to 2 other places and was told different parts of my muffler need replaced. The last place I went to had someone at the desk that seemed to not really care why I was there and like I was a bother. Got a price but didn’t know if it was just parts or included the labor. I went to DM to see what they would…
After calling a bunch of places and getting the run around I decided to call hoping to get some answers! The receptionist Karla was super informative and helpful! She answered all of my questions and was super sweet!
Great service was in and out Oscar was very quick but dedicated and Karla was the absolute sweetest she was very welcoming.. would absolutely recommend!!! 10/10
They repaired our car same day and showed us everything that was wrong with it for us to be certain and the nice lady Karla watched our baby when we went out there to see what our brake problem was I would then to any and everyone
Carla is amazing. Very nice young lady and very helpful. This shop has done great work on my Honda Pilot. So far they have repaired my muffler, catalytic converter and CV axles for my truck. I will be back to do business with them again.
| Job | Reviews | Category typical |
|---|---|---|
| Exhaust | 28 | — |
| Brakes | 7 | — |
| Auto engine diagnostic | 5 | — |
| Steering & suspension repair | 5 | — |
| Oil change | 2 | — |
5.0 ★★★★★ 107 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The experience was great, I will always come back for my car. The service was great, I was in & outside.
Oscar,Karla
Got my car done here multiple times. They always did an amazing job
I’ve been to 2 other places and was told different parts of my muffler need replaced. The last place I went to had someone at the desk that seemed to not really care why I was there and like I was a bother. Got a price but didn’t know if it was just parts or included the labor. I went to DM to see what they would find. Woman at desk was very nice. I was actually taken to see the parts on my car that needed to be replaced. I was given a couple of quotes depending on how many parts I wanted replaced. I went ahead and had the work done. I was again taken out to my car to see the work that was done after they finished. Carla helped with pay my bill. I will definitely recommend DM to others. Thanks for the great experience!
After calling a bunch of places and getting the run around I decided to call hoping to get some answers! The receptionist Karla was super informative and helpful! She answered all of my questions and was super sweet!
Excellent service!
Great service was in and out Oscar was very quick but dedicated and Karla was the absolute sweetest she was very welcoming.. would absolutely recommend!!! 10/10
They repaired our car same day and showed us everything that was wrong with it for us to be certain and the nice lady Karla watched our baby when we went out there to see what our brake problem was I would then to any and everyone
I had a 2013 Toyota Prius C suffer from a rear axle rust out back in January and the first shop that it was initially taken to had quoted me $5,000 worth of repairs which I just could not justify for that car. It had been sitting in my driveway since then as I wound up purchasing the parts needed for repair, however; I then ran into the problem of who would be able to put the parts on for me since I was the one supplying them. Thankfully, a few folks online suggested DM Auto Repair and I'm so glad that I went to them over the other suggested options. They offered the most affordable repair quote and were incredibly friendly and had excellent communication, especially from Karla who was beyond amazing at keeping me up to date with everything! With them being so close to home, I know exactly who I'm sticking with for any future auto repairs I may need! :) It was completely surreal seeing the Prius C in motion again after being dead for so many months! Huge thanks to the entire crew that helped restore it! 🚙🩵
Carla is amazing. Very nice young lady and very helpful. This shop has done great work on my Honda Pilot. So far they have repaired my muffler, catalytic converter and CV axles for my truck. I will be back to do business with them again.
Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts
