Analyzing 10,150,43210.2M ReviewsFor 28,76728.8K Experts

Experts Reviews · Company report
Auto Clinic Of Rockford logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%85+20.6Value 14%94+13.3Replies to reviews 7%100+7.1Momentum penalty83−1.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Auto Clinic Of Rockford

Rockford, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #492Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 228 Google reviews

📞 Call (815) 398-4010Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Clinic Of Rockford is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Clinic Of Rockford is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Clinic Of Rockford is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Clinic Of Rockford is better than 94% of auto repair shops.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Clinic Of Rockford is better than 83% of auto repair shops.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Clinic Of Rockford is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Auto Clinic Of Rockford for 8 kinds of job.

Auto Clinic Of Rockford for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#200 / 451
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Transmission”

Kerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Just had my van go in for a transmission reprogram. Got it done quickly and even made sure everything was working properly. Will recommend any one to take their car here and meet the friendly staff.

Reasonable priceTransmission
Rhoda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The staff is very courteous and Knowledgeable. Will work with the customer to determine the best solution on any repairs. Quality work and parts.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
John11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Finding a good mechanic that you can trust can be a real challenge. Look no further than Auto Clinic. They do exceptional work and guarantee it. Also, incredibly fair and honest. I highly recommend Brad and Tim. Auto Clinic is by far the best mechanic in town. There may be a wait to get an appointment, but it…

Air & cabin filter replacementElectricalAuto engine diagnostic
Joshua5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very kind staff, got things done well and honestly 20/10.

Transmission
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brad and his team are great! Never have to worry about getting services I don't need. They do excellent work quickly. It may take a couple of weeks to get in but well worth the wait.

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This is the best place in town by far. They are honest and do by far the best quality work of any place I have been. Highly recommend them.

Air conditioningElectricalEngine repair+ Punctuality+ Quality+ Professionalism
Lydia9 months ago★★★★★

Rating only, no written review.

Reasonable priceTransmissionOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 53%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change11—
Electrical10—
Electrical repair9—
Brakes9—
Wheel alignment8—
General repairs & maintenance8—
Transmission7—
Air & cabin filter replacement7—

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