Analyzing 7,352,3487.4M ReviewsFor 20,82420.8K Experts

Auto Glass El Chapin logo

Auto Glass El Chapin

Auto glass repair service · Los Angeles, CA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%81+22.9Replies to reviews 8%94+7.7Momentum penalty70−3Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 68 auto glass repairPosition by Experts Score among all companies we track in this category. · better than 28%
4.9 ★★★★★ 211 Google reviews · 24 photos
96%five-star reviews
4.73★last 12 monthsAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
📞 Call (323) 926-4559Request a call backWebsite ↗

Auto Glass El Chapin at a glance

Google reviews for Auto Glass El Chapin highlight rapid service, often completing window repairs within thirty minutes, and convenient on-site visits to customer locations. Clients frequently cite fair pricing, professional conduct, and clear communication as key benefits. However, a minority of low-star reviews note incomplete sealing on windshield installations and a lack of responsiveness when addressing minor follow-up issues.

  • Google rating: 4.9 out of 5 from 211 reviews (96% five-star).
  • Reviews on this page: 211 Google reviews (196 with written comments, 27 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Auto Glass Repair serving Los Angeles, California.

Data from Google, last updated November 2, 2026.

Score profile vs other auto glass repair

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.

Satisfaction87Reliability81Craft & service–Value–Momentum70Replies to reviews94Satisfaction: 87 (median 92)Reliability: 81 (median 91)Momentum: 70 (median 100)Replies to reviews: 94 (median 53)
Auto Glass El ChapinAuto Glass Repair median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Glass El Chapin: 87/100 on this factor. Category median: 92.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Glass El Chapin: 81/100 on this factor. Category median: 91.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Glass El Chapin: 70/100 on this factor. Category median: 100.B
70
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Glass El Chapin: 94/100 on this factor. Category median: 53.A
94

Bar = this company · dark tick = category median.

Star ratings

211 Google reviews we collected

  • 5 stars20396%
  • 4 stars31%
  • 3 stars10%
  • 2 stars00%
  • 1 star42%

Praise vs complaints

Phrases our text analysis found in 196 written reviews

  • Praise460100%
  • Complaints20%

Topic share

How often each topic comes up in the written reviews

  • Speed & response10022%
  • Quality & results9821%
  • Would recommend9721%
  • Staff & attitude7516%
  • Price & value6314%
  • Communication163%
  • Honesty & trust133%

What customers talk about

We read 196 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The job was completed very quickly and the pricing was super reasonable.”
  • “Excellent service and customer support (speed, delivery, quality, price).”
  • “…ndow installed, but it was tinted highly Professional, timely service highly recommend…”
  • “1000% Recommended, great work, friendly, excellent service”
  • “My car window was vandalized, and Dennis Perez gave me a quick solution at a very fair price.”
  • “He also explained everything clearly, and the price was fair.”
    “Everything was ok except didn't put rubber back around car door I texted and asked for him to assist me with that and completely ignored me”
  • “Highly recommend if you need quick and reliable auto glass or mirror work.”

People customers mention

  • Dennis 7 reviews
  • Oswaldo 4 reviews
  • Safelite 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

ADRIANA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Excelente servicio y atención al cliente (rapidez, servicio a domicilio, calidad, precio). Lo recomiendo al 100

Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Absolutely amazing experience. The job was completed very quickly and the pricing was super reasonable. They even cleaned the shattered glass inside the car. 10/10 would recommend.

Customer photo from Emily's review
Angee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Exelente trabajo yo estoy muy contenta con el trabajo de esta personal k me cambio el vidrio muy recomendado ledoy 10 de 10

Raul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

¡Excelente trabajo! El cambio de cristal quedó impecable, muy profesional y todo superlimpio. 100% recomendado." Se nota la experiencia y la buena atención al cliente. Sin duda volveré a acudir con él."

Daniela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

"Quedé muy contenta con el trabajo. La ventana de mi carro fue vandalizada y Dennis Perez me dio una solución rápida y a un precio muy justo. Se nota que tiene mucha experiencia y es muy amable. Volveré sin duda si necesito otra reparación." Auto Glas El Chapin".

Billy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

In LA for business went to dinner at the Joey downtown came out to a busted window and stolen property El Chapin Happy ready to go within 12 hours not only was the window installed, but it was tinted highly Professional, timely service highly recommend

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Photos

Customer reviews

4.9 ★★★★★ 211 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Juana Gonzales
Review from Google · view on Google
★★★★★

Este lugar físicamente no existe no hay un taller y se anuncian 24/7

Response from the owner · a day ago

Buen día Juana,. Nosotros únicamente somos servicio móvil,. VAMOS ÚNICAMENTE A DOMICILIO,. No recibimos llamada ni msj suyo

ADRIANA JARAMILLO1 reviewTotal number of Google reviews ADRIANA has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio y atención al cliente (rapidez, servicio a domicilio, calidad, precio). Lo recomiendo al 100

Emily Lopez1 reviewTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely amazing experience. The job was completed very quickly and the pricing was super reasonable. They even cleaned the shattered glass inside the car. 10/10 would recommend.

Response from the owner · 2 days ago

Agradezco su valiosa opinión,. Queda a orden Emily L

Jose Guevara3 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Recomendado 1000% buen trabajo amistoso excelente servicio

Response from the owner · a week ago

Gracias Jose, saludos

David Diaz7 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Servicio técnico mío eficiente y profesional excelente

Response from the owner · 2 weeks ago

Gracias David

Ronald_vc1 reviewTotal number of Google reviews Ronald_vc has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente.. gracias 🙂

Response from the owner · a month ago

Gracias Ronald.. Saludos

Angee Garcia1 reviewTotal number of Google reviews Angee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exelente trabajo yo estoy muy contenta con el trabajo de esta personal k me cambio el vidrio muy recomendado ledoy 10 de 10

Response from the owner · 3 weeks ago

Gracias Angee,. Agradecemos la oportunidad que nos dio,. Como le comente, somos Servicio móvil, vamos a domicilio únicamente..

Rafael Del cod2 reviewsTotal number of Google reviews Rafael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio y atencion al cliente.. 10/10 🤝

Response from the owner · 3 weeks ago

Gracias Rafael.. saludos

Jose Rodriguez1 reviewTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent

Response from the owner · a month ago

Gracias don Jose, un gustó ayudarle

Raul Mejia1 reviewTotal number of Google reviews Raul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

¡Excelente trabajo! El cambio de cristal quedó impecable, muy profesional y todo superlimpio. 100% recomendado." Se nota la experiencia y la buena atención al cliente. Sin duda volveré a acudir con él."

Response from the owner · a month ago

Gracias Raul

Auto Glass El Chapin on Google Maps →

Business details