Auto glass shop · Bakersfield, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty43−5.7Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 48 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 6%
4.8★★★★★369 Google reviews · 24 photos
92%five-star reviews
4.47★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Auto Glass Now 4.8 out of 5 based on 369 reviews, with the owner responding to all comments. Customers frequently cite professional service, reasonable pricing compared to competitors, and efficient handling of windshield and window repairs. However, some low-star reviews describe missed appointment times, incomplete repairs, and difficulties resolving post-service issues or obtaining refunds.
Google rating: 4.8 out of 5 from 369 reviews (92% five-star).
Reviews on this page: 369 Google reviews (304 with written comments, 21 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 13, 2026.
Service: Auto Glass Repair serving Bakersfield, California.
Data from Google, last updated October 25, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Auto Glass NowAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Glass Now: 77/100 on this factor. Category median: 91.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Glass Now: 70/100 on this factor. Category median: 90.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Glass Now: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Glass Now: 43/100 on this factor. Category median: 100.C
43
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Glass Now: 100/100 on this factor. Category median: 55.A
100
Bar = this company · dark tick = category median.
Star ratings
369 Google reviews we collected
4.8of 5
5 stars33992%
4 stars123%
3 stars41%
2 stars41%
1 star103%
Praise vs complaints
Phrases our text analysis found in 304 written reviews
97%praise
Praise54997%
Complaints153%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2256%
Reasonable1436%
Overpriced13%
Not sure25%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13123%
Staff & attitude12823%
Price & value11120%
Quality & results10719%
Would recommend7213%
Honesty & trust81%
Communication71%
What customers talk about
We read 304 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We appreciate having the window fixed in a timely manner.”
“Auto Glass Now was very professional with giving a fast quote over the phone I was shocked on how much I was able to save here , multiple other places…”
“Completely unprofessional does not stand on their word and you won’t have your car until the next business day.”
“The price was also very reasonable compared to other places I looked at.”
“This place has hidden fees!”
“Thank you for putting in my window and vaccum out all the glass great job”
“I understand mistakes but when they already messed up once they should be more careful.”
“I definitely recommend them if you need a windshield replacement”
“Ronnie was super transparent about my chip and risks for the repair.”
“…rea addelita I believe was the representative was well organized and communicated with me thru out the entire time from start to finish best prices in…”
People customers mention
Ronnie25 reviews
Megan7 reviews
Safelite3 reviews
Kenny3 reviews
George3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Auto Glass Now for 6 kinds of job. Pick one to see what they paid and said.
Linda15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The technician was very nice and professional. We appreciate having the window fixed in a timely manner.
Auto windshield replacement
rhiley10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Auto Glass Now was very professional with giving a fast quote over the phone I was shocked on how much I was able to save here , multiple other places quotes $2000 and they halved it for me. The end result, AWESOME! I won’t go anywhere else for this type of work, they had it done before the estimated timeframe as well💪
Great priceAuto windshield repairInstallation
Dernice3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
He got to.me before my time and he put the window in and now my car look so good. Thank you for putting in my window and vaccum out all the glass great job
Reasonable priceInstallation
Isis3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service from start to finish. They were quick, professional, and came directly to me, which made the whole process very convenient. The price was also very reasonable compared to other places I looked at. I definitely recommend them if you need a windshield replacement
Reasonable priceAuto windshield replacement
Terry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a small crack in my wife's windshield. First place, I tried through my Maps app. The company representatives were polite Attentive and professional. It took exactly the time they quoted me. All in all a pleasant experience, I will be using them in the future.
AdrianLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Took my 2002 Honda Accord to get my driver side window regulator installed the guy who installed did a very good job highly recommend this place
The technician was very nice and professional. We appreciate having the window fixed in a timely manner.
Services: Auto windshield replacement
Response from the owner · a week ago
Hi, Linda “Nannyof5” Proctor! Thanks for the wonderful review! We're glad to hear you had a great experience with us. If you ever need our services again, we'll be happy to welcome you back into our shop!
rhiley cook10 reviewsiTotal number of Google reviews rhiley has written across all businesses on Google Maps, not just this one.
Auto Glass Now was very professional with giving a fast quote over the phone I was shocked on how much I was able to save here , multiple other places quotes $2000 and they halved it for me. The end result, AWESOME! I won’t go anywhere else for this type of work, they had it done before the estimated timeframe as well💪
Price assessment: Great price
Services: Auto windshield repair, Installation
Response from the owner · a month ago
Hi rhiley cook, thank you so much for the positive review! We're glad you had a great experience at Auto Glass Now. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
Dernice Graim3 reviewsiTotal number of Google reviews Dernice has written across all businesses on Google Maps, not just this one.
He got to.me before my time and he put the window in and now my car look so good. Thank you for putting in my window and vaccum out all the glass great job
Price assessment: Reasonable price
Services: Installation
Response from the owner · a month ago
Hi Dernice Graim, thank you so much for the positive review! We're glad you had a great experience at Auto Glass Now. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
Isis Brownlow3 reviewsiTotal number of Google reviews Isis has written across all businesses on Google Maps, not just this one.
Great service from start to finish. They were quick, professional, and came directly to me, which made the whole process very convenient. The price was also very reasonable compared to other places I looked at. I definitely recommend them if you need a windshield replacement
Price assessment: Reasonable price
Services: Auto windshield replacement
Response from the owner · 2 months ago
Hi Isis Brownlow, thank you so much for the positive review! We're glad you had a great experience at Auto Glass Now. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
Andrew Gomez4 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
I had a small crack in my wife's windshield. First place, I tried through my Maps app. The company representatives were polite Attentive and professional. It took exactly the time they quoted me. All in all a pleasant experience, I will be using them in the future.
Response from the owner · 2 months ago
Thanks for taking the time to leave us a positive review, Terry Dye! Your feedback means a lot to us at Auto Glass Now, and we're glad you're satisfied with the work done on your vehicle.
Adrian SanchezLocal Guide · 49 reviewsiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Terrible place do not do business with them!! The owner will comment on here giving out a phone number to look like he will resolve issue except it’s just the front desk lady. What a joke . Never coming again and I will post this on the internet as well so people can see how terrible this establishment is. Never refunded my money and the same as Lisette they never responded to my calls. I think the good reviews are friends or family!!!
Services: Auto windshield repair
Response from the owner · Edited 3 months ago
Hi Alyssa s, we're sorry to hear you had a negative experience at Auto Glass Now. Please call us at 6615584005 so we can make this right.
brian laird14 reviewsiTotal number of Google reviews brian has written across all businesses on Google Maps, not just this one.
Very efficient. Good customer service. Explained what was done. 1 day later so far so good.
Services: Auto side window replacement
Response from the owner · Edited 3 months ago
Hi, brian laird! Thanks for the wonderful review! We're glad to hear you had a great experience with us. If you ever need our services again, we'll be happy to welcome you back into our shop!
Jolene Holder3 reviewsiTotal number of Google reviews Jolene has written across all businesses on Google Maps, not just this one.
