Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts

Experts Reviews · Company report
Auto Glass Now logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty69−3.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Auto Glass Now

Des Plaines, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 48 auto glass repair · 4.9★ from 297 Google reviews

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Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Glass Now is better than 85% of auto glass repair.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Glass Now is better than 81% of auto glass repair.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Glass Now is better than —% of auto glass repair.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Glass Now is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Glass Now is better than 69% of auto glass repair.B
69
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Glass Now is better than 100% of auto glass repair.A
100

Reviews for your job

Customers hired Auto Glass Now for 4 kinds of job.

Auto Glass Now for auto rear window replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Auto rear window replacement”

Gina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Today was the second time we have used Auto Glass Now. The first time was about a year ago when I had a crack in my windshield. I have had zero issues with the replacement. It was done perfectly! Today it was to replace the rear window. Both times the staff was amazing! Super friendly and willing to get the job done…

Great priceAuto rear window replacementAuto windshield replacement
Carley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

If I could give zero starts I would! Their slogan says “same day or next day replacement” I called on a Monday hoping to get in by Tuesday— my windshield was shattered due to wind. Anyway they couldn’t get me in until Wednesday! Their slogan is wrong! Lady on the phone was so rude! Never go here!!!

Auto rear window replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 33%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Auto windshield repair50—
Auto windshield replacement22—
Auto side window replacement19—
Auto rear window replacement2—

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