Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
Google reviewers rate Auto Glass Now 4.9 out of 5 based on 297 reviews, noting that the owner responds to every comment. Customers frequently cite quick service times, fair pricing, and clear communication regarding appointments and costs. While most praise the efficient handling of windshield repairs and replacements, some low-star reviews highlight issues with appointment scheduling, perceived rudeness, and concerns about the quality of specific glass repairs.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Bar = this company · dark tick = category median.
297 Google reviews we collected
Phrases our text analysis found in 238 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 238 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Caleb and Mike were the technicians and they were friendly and timely.”
“Made an appointment for tints at 10am they had no records of my appointment and wasn't trying to honor the time very unprofessional”
“I arrive early for my appointment and the tech was able to start the replacement right away.”
“I'm leaving this review because rarely in today's world do you receive exceptional service and a great value.”
“Instead of providing the product they promised, I was given three terrible options:”
“Great and friendly service I highly recommend them!”
“…ow in Arlington Heights has been absolutely unacceptable, and I would strongly recommend that anyone considering using this company think twice before…”
“I only had to wait 30 minutes for them to repair it and they even had a sale going on which made it very affordable.”
“Team was easy to work with when it came to pricing and scheduling.”
“Poor communication and repair wasn’t good at all was told they would apply credit and only applied part”
“They pay attention to detail and recalibrate everything necessary and are upfront about the cost of everything.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Auto Glass Now for 4 kinds of job. Pick one to see what they paid and said.
I'm leaving this review because rarely in today's world do you receive exceptional service and a great value. But that is exactly what I received from AGN. From Mitzie to the technicians, these guys are top notch, A1, true pros. They have won me over and I highly recommend them
Very pleasant and confident that they could repair my windshield Chip. I only had to wait 30 minutes for them to repair it and they even had a sale going on which made it very affordable. This is my second usage of their services and it was the same quality then too
Pulled in without an appointment and pulled 20 minutes later with the stone chipppped fixed. Good job and thanks.
Once the part arrived, it was easy to schedule the installation. They seem to have done an excellent job at a fair price! The staff was friendly and helpful.
They had it done quick. Just a couple hours for the replacement of my Honda Odyssey windshield and it's been great since. They pay attention to detail and recalibrate everything necessary and are upfront about the cost of everything. Much appreciated.
The chip in my windshield was quickly repaired. I received texts on my appointment and follow up information on after care of the repair.
| Job | Reviews | Category typical |
|---|---|---|
| Auto windshield repair | 50 | — |
| Auto windshield replacement | 22 | — |
| Auto side window replacement | 19 | — |
| Auto rear window replacement | 2 | — |
4.9 ★★★★★ 297 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I'm leaving this review because rarely in today's world do you receive exceptional service and a great value. But that is exactly what I received from AGN. From Mitzie to the technicians, these guys are top notch, A1, true pros. They have won me over and I highly recommend them
Very pleasant and confident that they could repair my windshield Chip. I only had to wait 30 minutes for them to repair it and they even had a sale going on which made it very affordable. This is my second usage of their services and it was the same quality then too
Thanks for taking the time to leave us a positive review, Tim Schmidt! Your feedback means a lot to us at Auto Glass Now, and we're glad you're satisfied with the work done on your vehicle.
Pulled in without an appointment and pulled 20 minutes later with the stone chipppped fixed. Good job and thanks.
Thanks for the positive feedback, Don Dgr8one. We're happy to hear you had a great experience at Auto Glass Now!
Once the part arrived, it was easy to schedule the installation. They seem to have done an excellent job at a fair price! The staff was friendly and helpful.
Thanks for the positive feedback, Jeffery Garnett. We're happy to hear you had a great experience at Auto Glass Now!
The best service!!!
Hi, Alik Skuratovich! Thanks for the wonderful review! We're glad to hear you had a great experience with us. If you ever need our services again, we'll be happy to welcome you back into our shop!
They had it done quick. Just a couple hours for the replacement of my Honda Odyssey windshield and it's been great since. They pay attention to detail and recalibrate everything necessary and are upfront about the cost of everything. Much appreciated.
Thanks for the positive feedback, Daniel Saller. We're happy to hear you had a great experience at Auto Glass Now!
The chip in my windshield was quickly repaired. I received texts on my appointment and follow up information on after care of the repair.
Hi Carol Der, thank you so much for the positive review! We're glad you had a great experience at Auto Glass Now. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
I arrive early for my appointment and the tech was able to start the replacement right away. I accidentally left something when I left. Mitzi called me and let me know . I was able to return and get my item. Very thoughtful.
Hi Laurel Fryers, thank you so much for the positive review! We're glad you had a great experience at Auto Glass Now. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
Excellent job! By the time I finished my coffee, it was all done!
Thanks for sharing your positive experience, Titus Tomescu! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
It started out a bit rough but Mitzi the manager made everything right and the guys who did the install were fantastic
Thanks for the positive feedback, Judy Durbin. We're happy to hear you had a great experience at Auto Glass Now!
Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
