Auto glass repair service · Los Angeles, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%99+30.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 68 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★88 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that Auto Glass Romel provides mobile windshield and window repair services in Los Angeles with rapid response times, often completing same-day appointments. Reviewers frequently cite fair pricing, professional installation, and clear communication as key benefits of the business. One recurring criticism involves the use of non-OEM glass, which led to dissatisfaction regarding quality despite the owner resolving the issue through direct agreement.
Google rating: 5.0 out of 5 from 88 reviews (98% five-star).
Reviews on this page: 88 Google reviews (84 with written comments, 13 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: August 14, 2026.
Service: Auto Glass Repair serving Los Angeles, California.
Data from Google, last updated November 2, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Auto Glass RomelAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Glass Romel: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Glass Romel: 99/100 on this factor. Category median: 91.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Glass Romel: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 53.–
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Bar = this company · dark tick = category median.
Star ratings
88 Google reviews we collected
5.0of 5
5 stars8698%
4 stars11%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 84 written reviews
100%praise
Praise187100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response5027%
Quality & results3820%
Would recommend3318%
Staff & attitude2916%
Price & value2111%
Communication84%
Honesty & trust84%
What customers talk about
We read 84 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was pretty stressed when my rear window suddenly broke, but thankfully, Rommel was able to schedule a mobile repair for me the same day.”
“He arrived right on time and did a thorough, professional job at a very reasonable price.”
“Outstanding customer service and quality work—I wouldn’t hesitate to come back or recommend this business.”
“Romel was knowledgeable, honest, and kept me informed throughout the repair.”
“The windshield replacement was done quickly, everything looks perfect, and the pricing was very reasonable.”
“Minimal English but very easy to work with via Google translate and had no issues.”
“The price was fair and transparent, with no surprises.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJebeom1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend! I was pretty stressed when my rear window suddenly broke, but thankfully, Rommel was able to schedule a mobile repair for me the same day. He arrived right on time and did a thorough, professional job at a very reasonable price. I really appreciate the great service. Thanks, Romel!
DDaniel10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Someone smashed my passenger side window overnight... He came and met me on the same day and did an amazing job. Great person too
YYoda6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Reasonable price and Very good service.By mistake I thought the mirror was placed too low after Romel replaced the windshield, so he came the next day around 8:40pm to fix it. It turned out to be my mistake. Thank you so much for the accommodation.
DDiego4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had a great experience from start to finish. Romel was knowledgeable, honest, and kept me informed throughout the repair. The windshield replacement was done quickly, everything looks perfect, and the pricing was very reasonable. Outstanding customer service and quality work—I wouldn’t hesitate to come back or recommend this business.
SSora3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
They did a fantastic job with fair pricing for my car. I can say they did much better than dealers.
דדותן8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Rommel and Luis did an excellent job fixing my car window. They arrived quickly, were very professional, and got the work done efficiently. The price was fair and transparent, with no surprises. Really appreciate the fast service and great attitude. Highly recommended.
Highly recommend! I was pretty stressed when my rear window suddenly broke, but thankfully, Rommel was able to schedule a mobile repair for me the same day. He arrived right on time and did a thorough, professional job at a very reasonable price. I really appreciate the great service. Thanks, Romel!
Response from the owner · 2 months ago
Thank 😄
D
Daniel Robbins10 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Reasonable price and Very good service.By mistake I thought the mirror was placed too low after Romel replaced the windshield, so he came the next day around 8:40pm to fix it. It turned out to be my mistake. Thank you so much for the accommodation.
Response from the owner · 3 months ago
Thank you 😊
D
Diego de Los Andes4 reviewsiTotal number of Google reviews Diego has written across all businesses on Google Maps, not just this one.
I had a great experience from start to finish. Romel was knowledgeable, honest, and kept me informed throughout the repair. The windshield replacement was done quickly, everything looks perfect, and the pricing was very reasonable. Outstanding customer service and quality work—I wouldn’t hesitate to come back or recommend this business.
Response from the owner · 3 months ago
Thank 🙂
B
Bigvai Roblero2 reviewsiTotal number of Google reviews Bigvai has written across all businesses on Google Maps, not just this one.
Rommel and Luis did an excellent job fixing my car window. They arrived quickly, were very professional, and got the work done efficiently. The price was fair and transparent, with no surprises. Really appreciate the fast service and great attitude. Highly recommended.
Response from the owner · 9 months ago
Thank 🙂
P
pamela castro2 reviewsiTotal number of Google reviews pamela has written across all businesses on Google Maps, not just this one.
