Auto glass shop · Los Angeles, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%59+4.2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 68 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 46%
4.9★★★★★157 Google reviews · 23 photos
97%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick service times, affordable pricing, and professional installation for windshield and window replacements. Staff are described as helpful and communicative, often accommodating same-day or last-minute appointments with efficient turnaround. While the shop holds a high average rating, low-star reviews indicate instances of unfulfilled promises that caused inconvenience for some clients.
Google rating: 4.9 out of 5 from 157 reviews (97% five-star).
Reviews on this page: 157 Google reviews (129 with written comments, 13 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: October 21, 2026.
Service: Auto Glass Repair serving Los Angeles, California.
Data from Google, last updated November 2, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Auto Glass WorldAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Glass World: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Glass World: 90/100 on this factor. Category median: 91.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Glass World: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Glass World: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Glass World: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Glass World: 59/100 on this factor. Category median: 53.C
59
Bar = this company · dark tick = category median.
Star ratings
157 Google reviews we collected
4.9of 5
5 stars15397%
4 stars21%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 129 written reviews
98%praise
Praise33698%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2087%
Reasonable313%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value7923%
Speed & response7723%
Staff & attitude5817%
Quality & results5717%
Would recommend4914%
Honesty & trust124%
Communication103%
What customers talk about
We read 129 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everything was done on time and the quality was great, and at a great price too!”
“A very quick and professional job while my wife and waited.”
“Jerrell Lott was very professional and very helpful when I was at the Toyota dealership in Naples, he found the crack on my windshield I was very help…”
“…be replace and not only did I feel like it was a good price but they did an excellent job and it felt like a very personal experience.…”
“) recently, but that didn't work out unfortunately, because they were able to find another place for a bit cheaper price (seems to have a bit more com…”
“If need new glass for your car, I highly recommend Auto Glass World!”
“I can't recommend them enough.”
“I’ve trusted them with my car three different times, and every visit has been outstanding.”
“…ld I was very helpful To submit the claim to my insurance company and followed up with me and now I’m waiting on my windshield to arrive for replaceme…”
People customers mention
Alan23 reviews
Allen5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Auto Glass World for 5 kinds of job. Pick one to see what they paid and said.
AAmal5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jerrell Lott was very professional and very helpful when I was at the Toyota dealership in Naples, he found the crack on my windshield I was very helpful To submit the claim to my insurance company and followed up with me and now I’m waiting on my windshield to arrive for replacement. Thanks again for all your help 🙏🙏
JJarrettLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Called Allen at 9 am, he made an appointment for 1:30 that afternoon. I arrived at 1:32 and he and his crew had me out of the shop by 2:45. A very quick and professional job while my wife and waited. His prices are very affordable. He didn't have a customer waiting room, but he did provide us with a comfy area with air conditioning to wait in.
NNastja2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Auto Glass World was fantastic. I had a crack in my windshield and they got me in the same day. The whole team was professional from start to finish, and they worked fast without cutting any corners. Everything was done on time and the quality was great, and at a great price too! I can't recommend them enough. If you need windshield repair, go here.
Great priceAuto windshield replacement
VVanceLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
When going to a new place you’re always hoping for good customer service, this place knocks it out of the park. My rear window class needed to be replace and not only did I feel like it was a good price but they did an excellent job and it felt like a very personal experience.
If need new glass for your car, I highly recommend Auto Glass World!
Great priceAuto rear window replacement
AAbigail1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had an object hit my car front windshield a while ago and caused a big crack that developed overtime. My coworker recommended me this shop and I looked into it, found it affordable. Went yesterday in the morning last minute and had it fixed in less than 2 hours! I truly appreciate their efficient service and…
VValeria11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I wish every business operated like Auto Glass World.
I’ve trusted them with my car three different times, and every visit has been outstanding. Whether it was replacing my windshield or fixing my driver’s side window, they’ve always gotten me in quickly and the quality of the work has been excellent.
They’re…
Jerrell Lott was very professional and very helpful when I was at the Toyota dealership in Naples, he found the crack on my windshield I was very helpful To submit the claim to my insurance company and followed up with me and now I’m waiting on my windshield to arrive for replacement. Thanks again for all your help 🙏🙏
Response from the owner · a week ago
Thank you really appreciate it
A
Alexis Medellin5 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Called Allen at 9 am, he made an appointment for 1:30 that afternoon. I arrived at 1:32 and he and his crew had me out of the shop by 2:45. A very quick and professional job while my wife and waited. His prices are very affordable. He didn't have a customer waiting room, but he did provide us with a comfy area with air conditioning to wait in.
N
Nastja Terentyeva2 reviewsiTotal number of Google reviews Nastja has written across all businesses on Google Maps, not just this one.
Auto Glass World was fantastic. I had a crack in my windshield and they got me in the same day. The whole team was professional from start to finish, and they worked fast without cutting any corners. Everything was done on time and the quality was great, and at a great price too! I can't recommend them enough. If you need windshield repair, go here.
Price assessment: Great price
Services: Auto windshield replacement
V
Vance PLocal Guide · 13 reviewsiTotal number of Google reviews Vance has written across all businesses on Google Maps, not just this one.
When going to a new place you’re always hoping for good customer service, this place knocks it out of the park. My rear window class needed to be replace and not only did I feel like it was a good price but they did an excellent job and it felt like a very personal experience.
If need new glass for your car, I highly recommend Auto Glass World!
Price assessment: Great price
Services: Auto rear window replacement
Response from the owner · a month ago
Thank you really appreciate it
A
Abigail Salgado1 reviewiTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Had an object hit my car front windshield a while ago and caused a big crack that developed overtime. My coworker recommended me this shop and I looked into it, found it affordable. Went yesterday in the morning last minute and had it fixed in less than 2 hours! I truly appreciate their efficient service and response. The owner Alan was extremely accommodating and helpful, gave me a detailed explanation of my car’s aftercare especially on waiting a couple of days for a due car wash lol. Overall great experience and extremely recommend this shop!!
Response from the owner · 2 months ago
Thank you Abigail really appreciate it
V
Valeria Scruggs11 reviewsiTotal number of Google reviews Valeria has written across all businesses on Google Maps, not just this one.
I wish every business operated like Auto Glass World.
I’ve trusted them with my car three different times, and every visit has been outstanding. Whether it was replacing my windshield or fixing my driver’s side window, they’ve always gotten me in quickly and the quality of the work has been excellent.
They’re honest, efficient, reasonably priced, and they truly value their customers. This visit they even referred me to someone who can repaint my car, which was completely unexpected and appreciated.
If you need auto glass repair, save yourself the headache and come here. You’ll be glad you did!
Price assessment: Great price
Services: Auto windshield repair
R
ryan dibble8 reviewsiTotal number of Google reviews ryan has written across all businesses on Google Maps, not just this one.
very trustworthy and efficient! i called other places and they told me to get calibration for an additional charge and this place was the only place to tell me i didn’t need it. great customer service
Response from the owner · 3 months ago
Thank you really appreciate it 😃
A
Alexandra Aguilar2 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
I had an amazing experience with this company! My car was broken into and my back window needed to be replaced as soon as possible. A family member called them for me, and they were incredibly helpful from the very beginning. They got me in right away, worked quickly, and did an excellent job. The price was amazing, and they even matched the tint perfectly to my other windows it looks like nothing ever happened! Their customer service was outstanding, and they made a stressful situation so much easier. I highly recommend them to anyone needing auto glass repair. Thank you again for the fast, professional service!
