Analyzing 6,819,7396.8M ReviewsFor 19,30919.3K Experts

Experts Reviews · Company report
Auto Lab Libertyville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty73−2.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Auto Lab Libertyville

Vernon Hills, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #83Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 484 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Lab Libertyville is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Lab Libertyville is better than 89% of auto repair shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Lab Libertyville is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Lab Libertyville is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Lab Libertyville is better than 73% of auto repair shops.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Lab Libertyville is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Auto Lab Libertyville for 8 kinds of job.

Auto Lab Libertyville for electrical

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 99

All 10 Google reviews tagged “Electrical”

Hector4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had a electrical problem in my car, I visited Lab Auto and they were able to diagnose my problem in minutes, they order the parts and install the alternator in minutes. Thanks to Johny and his team for the great service.

Great priceElectrical
ReginaLocal Guide · 145 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Best customer service you will ever get. They are genuine and fair.

ElectricalGeneral repairs & maintenanceOil change
Marosvize7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Best service ever!!! I am long time customer of Autolab and I highly recommend!!!

BatteryElectricalGeneral repairs & maintenance+ Punctuality+ Professionalism+ Value
Christopher9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

AutoLab has been our goto vehicle maintenance experts for over 20 years. This trip was for ignition and battery charging issues on a 2010 Mazda3. As usual, great troubleshooting, service, and pricing/guarantees vs other shops and dealerships.

BatteryBrakesElectrical
KevinLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly, honest, reliable. I will definitely be using AutoLab again

BrakesElectricalGeneral repairs & maintenance
james7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been happy with the professional service they have promised and provided. I appreciate when technicians of any profession are able to discuss the problem in a manner that is easy to understand. I appreciate their efforts to give an “award” for bringing the car to their shop. It’s a nice touch to show customer appreciation.

ElectricalAuto engine diagnosticTransmission
Barry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have been using Auto Lab for years. The owner is a master mechanic. They never give up on finding problems we report, and work tirelessly on fixing problems until they are resolved. We have brought all our family cars to them, and will continue to do so.

Abs service & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Super friendly and reliable. I went to 4 shops that couldn’t fix my car until I brought it to Auto Lab. They took great care of me and I will do business with them again.

ElectricalAuto engine tuning+ Punctuality+ Quality+ Professionalism
Rhiannon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had just taken my qx56 to the local dealership for problems with my truck randomly not starting. We replaced the battery prior to the dealership visit. They had my truck for over 2 weeks only to tell us that they couldn’t reproduce the problem. I had explained that it happened intermittently but often. They told…

ElectricalOil changeWheel alignment+ Punctuality+ Quality+ Professionalism
Ingrid4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto detailingElectricalGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 44%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change62—
General repairs & maintenance54—
Vehicle maintenance35—
Brakes34—
Tires24—
Auto engine diagnostic20—
Wheel alignment20—
Battery15—

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