Auto repair shop · Vernon Hills, IL · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty73−2.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#83 of 218 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 62%
4.9★★★★★484 Google reviews · 24 photos
96%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for clear communication, transparent pricing, and quick turnaround times on services like exhaust repairs, diagnostics, and inspections. Positive reviews highlight the staff's willingness to explain issues in detail and provide loaner vehicles during service. However, several low-star reviews criticize the shop for overcharging, misdiagnosing vehicle problems, and failing to perform requested tests before quoting expensive repairs.
Google rating: 4.9 out of 5 from 484 reviews (96% five-star).
Reviews on this page: 484 Google reviews (382 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 29, 2026.
Service: Auto Repair Shop serving Vernon Hills, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Auto Lab LibertyvilleAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Lab Libertyville: 91/100 on this factor. Category median: 90.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Lab Libertyville: 89/100 on this factor. Category median: 87.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Lab Libertyville: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Lab Libertyville: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Lab Libertyville: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Lab Libertyville: 100/100 on this factor. Category median: 61.A
100
Bar = this company · dark tick = category median.
Star ratings
484 Google reviews we collected
4.9of 5
5 stars46496%
4 stars122%
3 stars31%
2 stars00%
1 star51%
Praise vs complaints
Phrases our text analysis found in 382 written reviews
98%praise
Praise73898%
Complaints162%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1853%
Reasonable1544%
Overpriced13%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14119%
Quality & results13518%
Price & value10814%
Honesty & trust10614%
Would recommend9813%
Speed & response9112%
Communication7510%
What customers talk about
We read 382 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Yony Turcios and his team are professional, honest, knowledgeable, and truly care about their customers.”
“I had a wonderful experience with Auto Lab Libertyville.”
“DO NOT TRUST AUTO LAB AND THEIR TERRIBLE DIAGNOSTICS AND INFLATED PRICES!”
“They gave me a fair quote and even offered to pick my car up from the dealership.”
“…needed a alternator & all I needed was a battery, this place has been overcharging me for years, I will not recommend this place to anyone!…”
“It’s nice to find a place you can trust with your vehicle.”
“I highly recommend Auto Lab Libertyville to anyone looking for honest, reliable, and professional automotive service!”
“I recommend people in the future question the repairs they need and I recommend the shop send their technicians and service advisors back to school.”
“The team is friendly, professional, and efficient, and the entire process was quick and hassle-free.”
“Explained the issues with my vehicle and a solution to address them.”
People customers mention
Sherman19 reviews
Yony15 reviews
Autolab10 reviews
Dana9 reviews
Kevin8 reviews
Heather7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Auto Lab Libertyville for 8 kinds of job. Pick one to see what they paid and said.
TTim9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Adam was great. Explained the issues with my vehicle and a solution to address them. The team had the car fixed and ready for pick up in a meter of hours.
Reasonable priceElectrical repairBattery
AAlexisLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
⭐⭐⭐⭐⭐
I had a wonderful experience with Auto Lab Libertyville. Yony Turcios and his team are professional, honest, knowledgeable, and truly care about their customers. They took the time to explain everything clearly, answered all my questions, and made sure I understood the work being done on my vehicle.
I really…
SScott6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Yony took my car in say after call. Repaired my rusted exhaust pipe without an expensive total replacement. Very honest and work was done as promised.
Great priceAuto exhaust system repair
KKate4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Yony and team are the best, they take such good care of me! The team is friendly, professional, and efficient, and the entire process was quick and hassle-free. It’s nice to find a place you can trust with your vehicle. I would highly recommend them to anyone looking for fast, reliable service!
Great priceOil change
SSara6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They are the best! So honest and prompt with great communication, very rare in the auto care industry! Thanks so much!
Auto detailingVehicle maintenance
TTvrtko1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Yony / Autolab provide outstanding customer service and importantly, when things do go as planned, they back the product & service they provide.
Autolab offers parts / workmanship warranty for 2 years, which speaks to the quality of work they do. Highly recommend!
Adam was great. Explained the issues with my vehicle and a solution to address them. The team had the car fixed and ready for pick up in a meter of hours.
Price assessment: Reasonable price
Services: Electrical repair, Battery
Response from the owner · a day ago
We’re glad Adam could clearly explain the issues and the solution, and that the team had your car ready in a matter of hours. Thank you for trusting Auto Lab of Libertyville for fast diagnostics and dependable service. We look forward to helping with any future auto repair Libertyville needs.
A
AlexisLocal Guide · 26 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I had a wonderful experience with Auto Lab Libertyville. Yony Turcios and his team are professional, honest, knowledgeable, and truly care about their customers. They took the time to explain everything clearly, answered all my questions, and made sure I understood the work being done on my vehicle.
I really appreciate the excellent customer service, attention to detail, and quality of the work. It’s not easy to find an auto repair shop you can genuinely trust, but Auto Lab has earned my confidence.
Thank you, Yony, and the entire Auto Lab team, for going above and beyond. I highly recommend Auto Lab Libertyville to anyone looking for honest, reliable, and professional automotive service! 🚗👏
Response from the owner · 3 weeks ago
We're thrilled Alexis had a wonderful experience and that Yony Turcios and our team provided clear explanations and attentive, quality work. Thank you for trusting Auto Lab of Libertyville and recommending us. We pride ourselves on honest, reliable auto repair Libertyville and thorough diagnostics and service. We appreciate you highlighting our customer care.
S
Scott Shutan6 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Yony took my car in say after call. Repaired my rusted exhaust pipe without an expensive total replacement. Very honest and work was done as promised.
Price assessment: Great price
Services: Auto exhaust system repair
Response from the owner · a month ago
Thanks Scott, we appreciate your trust and are glad Yony could take your car the same day and repair the rusted exhaust without an expensive replacement. At Auto Lab of Libertyville we pride ourselves on honest, reliable auto repair Libertyville and on delivering work as promised. We look forward to helping with diagnostics or transmission repair in the future.
K
Kate McGrath4 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Yony and team are the best, they take such good care of me! The team is friendly, professional, and efficient, and the entire process was quick and hassle-free. It’s nice to find a place you can trust with your vehicle. I would highly recommend them to anyone looking for fast, reliable service!
Price assessment: Great price
Services: Oil change
Response from the owner · 2 months ago
Thank you, Kate, for the kind review; Yony and the team at Auto Lab of Libertyville are thrilled to hear we earned your trust. Your note about our friendly, professional, and efficient service making the visit quick and hassle-free means a lot; Auto Lab of Libertyville is committed to quality auto repair Libertyville and provides thorough diagnostics, transmission work, and tire services to keep your vehicle reliable. Thanks for recommending us — we look forward to helping with your car care in the future.
S
Sara6 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
They are the best! So honest and prompt with great communication, very rare in the auto care industry! Thanks so much!
Services: Auto detailing, Vehicle maintenance
Response from the owner · 3 months ago
Sara, thank you for the kind words — we’re glad our honest, prompt communication stood out. At Auto Lab of Libertyville we pride ourselves on providing reliable auto repair Libertyville with thorough diagnostics and quality workmanship. We appreciate you trusting us and look forward to keeping your vehicle running smoothly with services from oil changes to transmission and tire care.
T
Tvrtko1 reviewiTotal number of Google reviews Tvrtko has written across all businesses on Google Maps, not just this one.
Yony / Autolab provide outstanding customer service and importantly, when things do go as planned, they back the product & service they provide.
Autolab offers parts / workmanship warranty for 2 years, which speaks to the quality of work they do. Highly recommend!
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you, Tvrtko — we’re glad Yony and the team at Auto Lab of Libertyville provided outstanding customer service and stood behind their work. Our 2-year parts and workmanship warranty reflects our commitment to quality auto repair Libertyville, and we take pride in supporting everything from diagnostics and transmission repair to routine tire service. We appreciate your recommendation and look forward to keeping your vehicle running reliably.
A
Avi Kritzman1 reviewiTotal number of Google reviews Avi has written across all businesses on Google Maps, not just this one.
Vehicle always works as intended after having it taken in. The team is communicative and always calls with regular updates and follow ups.
Thanks Auto Lab!
Response from the owner · 4 months ago
Thank you Avi, we appreciate the kind words and are glad your vehicle always performs as intended after visits to Auto Lab of Libertyville. Our team takes pride in clear communication and regular updates, and we use thorough diagnostics to ensure reliable auto repair Libertyville service. We’re committed to quality work and appreciate your trust in our follow-ups and care.
R
RESCU Properties MikeLocal Guide · 17 reviewsiTotal number of Google reviews RESCU has written across all businesses on Google Maps, not just this one.
Just want to say that this shop went above and beyond when evaluating my BMW X5 for a transmission issue. Bring your business here!
Price assessment: Great price
Services: Transmission
Response from the owner · 4 months ago
Thank you for trusting Auto Lab of Libertyville with your BMW X5 and for the great review. We’re glad our team could go above and beyond evaluating the transmission issue; our diagnostics and transmission repair expertise is focused on delivering thorough, reliable auto repair Libertyville customers can count on. We appreciate the recommendation and look forward to helping with any future maintenance or car repair needs.
T
Tim SchauLocal Guide · 49 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Excellent service start to finish. Broke down on 294 and got car in there unannounced. The process/communication start to finish was excellent. Trustworthy straight forward shop!! Wouldn’t hesitate to use again or recommend.
Price assessment: Reasonable price
Services: General repairs & maintenance, Auto engine diagnostic, Battery
Response from the owner · 4 months ago
Tim, thank you for trusting Auto Lab of Libertyville after your breakdown on 294 and for sharing your experience. We’re glad our team could get you in unannounced and that our communication and diagnostics provided a straightforward, trustworthy experience. We pride ourselves on quality auto repair Libertyville and are here for future oil change, transmission repair, or tire service needs.
S
SymLocal Guide · 15 reviewsiTotal number of Google reviews Sym has written across all businesses on Google Maps, not just this one.
Auto lab has been outstanding throughout the repair process. After my accident, my vehicle experienced multiple issues, and I was understandably concerned. Yoni went above and beyond to address all of my questions and concerns. He took the time to explain the repairs, reassured me that new parts were being used, and gave me confidence that everything would be handled professionally.
Yoni and his entire team were friendly, knowledgeable, and highly professional. As a single woman, it meant a lot to work with a team I could trust. He was always available to answer my questions, kept me informed throughout the process, and even ensured I had a rental vehicle while my car was being repaired.
I truly appreciate the excellent customer service and would highly recommend Auto Club and Yoni to anyone needing vehicle repairs.
Response from the owner · 4 months ago
Thank you, Syma — we’re so glad Yoni and the Auto Lab of Libertyville team could put you at ease after your accident and handle the repairs professionally. We pride ourselves on thorough diagnostics and using new quality parts so customers can trust our car repair Libertyville services, and we’re pleased the rental vehicle and clear communication made the process easier. We truly appreciate your recommendation of Auto Lab of Libertyville and are honored to be a trusted choice for auto repair Libertyville.
