How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty73−2.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREAuto Lab Libertyville
Vernon Hills, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #83Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 484 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Reviews for your job
Customers hired Auto Lab Libertyville for 8 kinds of job.
Auto Lab Libertyville for oil change
Clear ✕All 62 Google reviews tagged “Oil change” · showing 40
Yony and team are the best, they take such good care of me! The team is friendly, professional, and efficient, and the entire process was quick and hassle-free. It’s nice to find a place you can trust with your vehicle. I would highly recommend them to anyone looking for fast, reliable service!
Yony has done work on my car, my brother's car, and my dad's. He has always gone above and beyond to make sure our cars are safe and in the best possible condition, even staying late to get my car done ASAP for me. He is also so incredibly good at keeping me in the loop and understanding the problem despite my lack…
I come to here for ALL my vehicle work. From oil change to new tires and everything in between. They call me by name when I walk in the door. They always give me great, competitive prices and get it done quick. Excellent service!
I brought my car in to Auto Lab for an oil change. As part of their inspection, they recommended new tires (car had 40k miles) and provided a quote. I brought the car back a month later and they changed the tires at the quoted price. Altogether, I found Auto Lab to be transparent, honest, and professional. I would…
Wonderful people and great service every time. I even get reward points. I highly recommend.
Yeah, the customer service was awesome, and they were super helpful. The techs knew their stuff and explained everything well.
I’ve taken my car to AutoLab for various type of repairs/maintenance services and they have always done a really good job and at competitive prices. I’m definitely planning on continue going to AutoLab for most of my car(s) needs.
Auto Lab really goes above and beyond to make you happy. They do an excellent job of making my old car run perfectly. I highly recommend them.
Great place to bring your car for service. I like that they are honest about what services your car really needs. I have taken other places and always feel they say it needs “something fixed” and I don’t ever feel that way here. Will continue to take our cars whenever they need an oil change or other maintenance.
Love Auto Lab! Best Customer Service! Have been bringing all our cars to them for several years. Right before Christmas 3 of my tires were low on air. Stopped by without an appointment and they fit me in right away and filled them up. I wouldn't know what to do without them.
We have been using AutoLab for our cars for about a year and could not be happier! The vehicles are happier and so are we!
The people at Auto Lab were fantastic as usual. They were friendly and professional. They got my car in and out the same day, and the work that was done was top-notch. I highly recommend them, and feel there is no reason to take our cars back to the dealership for maintenance and service.
I've been going to Auto Lab Libertyville for about fifteen years, and have been very happy with their service and communication. :)
Best customer service you will ever get. They are genuine and fair.
Dana and his employees always treat us with respect and are informative. They make getting my car repaired stress free.
Always professional & courteous. Excellent service Highly recommend
Best service ever!!! I am long time customer of Autolab and I highly recommend!!!
Finding a trusting and reasonable mechanic is as hard as finding a Primary Care Provider in my opinion. I've been coming to Auto Lab since 2019 and what I most appreciate is the honesty, promptness, easy access to scheduling even after hours, and the ability to use a loaner car which I have yet to use. I have moved…
Auto Lab has provided excellent service at reasonable prices for our 2009 Cadillac. Trustworthy and prompt. Highly recommended!
Auto Lab has the absolute best customer service, fair pricing and are very honest. They told me I didn't need some of the work I requested and saved me money. The loaner vehicle they provided meant I didn't have to worry about picking up my kids from school on time and I could keep going about my day. I highly recommend Auto Lab!
AutoLab has been our goto vehicle maintenance experts for over 20 years. This trip was for ignition and battery charging issues on a 2010 Mazda3. As usual, great troubleshooting, service, and pricing/guarantees vs other shops and dealerships.
I've been bringing my cars to The Auto Lab since the 1990s. Great service, honest people. As always, my most recent visit was as expected, great. No surprises, but if there is an issue the team let's me know and provides options. Thanks Auto Lab.
Auto Lab is always professional, courteous, and kind. Their knowledgable team finds the issues and solutions, explains thoroughly what's going on, and addresses them promptly. I conntinue to return to them for my auto needs and I would highly recommend to anyone in need of a trustworthy shop!
I have been using Auto Lab for years and they are just the best! Friendly, professional and always go out of their way to ensure I am taken care of whether it be needing a loaner car so I can get to work while I drop my car off or squeezing me in even if I just drop in without an appointment :-) they are the best and I highly recommend them!
I have been using Auto Lab for over 4 years and can say they are the most professional, trustworthy, honest, and efficient shop I have ever used. After working in the automotive industry all my life and seeing the way most dealerships operate it is refreshing to work with a local shop that does right by the customer…
Great neighborhood place that has been in Libertyville for several years with very friendly staff. Dana was very helpful in identifying the problem that my car was having and provided constant communication on the progress. Very competitive price on the job. I would highly recommend them to friends and family.
Quick, convenient and fair price. Couldn’t ask for better service
Friendly service, and they did great work on my miata! I needed several small things done, and I left feeling very confident that I was being charged appropriately and accurately.
We have been using Auto Lab for years. The owner is a master mechanic. They never give up on finding problems we report, and work tirelessly on fixing problems until they are resolved. We have brought all our family cars to them, and will continue to do so.
Excellent service. Haven't had any problems with them. Suggested services are always on point.
I trust Auto Lab. They are honest, kind, caring, professional and they do not try to charge you for something that your car doesn't need. I have had major problems with Pep Boys and I am so grateful that I was referred to Auto Lab. It is also great that that they have loaner vehicles if you need one when you car is…
I'm new to the BMW vehicles and Dave was very helpful. In explaining and recommending service, explain in detail so a female could understand. I greatly appreciated the service and advice received. I will use their services again, and recommend them if you want great service.
Very Professional and provide me updates on a timely manner! Find ways to work around your time to drop off my car and pickup my car
They are so great and professional,. And very honest. I just wish they would enforce their customers wear masks. Being in a small, indoor space with someone not is mask made my most recent visit very uncomfortable.
Great place to take your car, they do excellent work, very trustworthy.
Auto Lab took great care with my car. I am all set for a while. The concierge car was helpful in allowing me to continue to go to work as they fixed up my car. Will definitely be coming back for whatever else my car needs next.
We had just taken my qx56 to the local dealership for problems with my truck randomly not starting. We replaced the battery prior to the dealership visit. They had my truck for over 2 weeks only to tell us that they couldn’t reproduce the problem. I had explained that it happened intermittently but often. They told…
Such a great experience from start to finish at Auto Lab. Had our vehicle towed after hours and was easy to drop keys in drop box. Customer service was AMAZING!! Communication with all employees was great. Good breakdown of services to understand where every dollar was going. Picked up my vehicle to a handwritten…
The team is always helpful and very accommodating!
Wow... it was my first time to AutoLab, since my car has 196K miles I knew it would need work. Kevin, Heather and the team were very professional. I liked that they showed me my worn out parts. My car now rides great and everything feels really awesome. I will be back for all my maintenance needs. 5 STARS!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 62 | — |
| General repairs & maintenance | 54 | — |
| Vehicle maintenance | 35 | — |
| Brakes | 34 | — |
| Tires | 24 | — |
| Auto engine diagnostic | 20 | — |
| Wheel alignment | 20 | — |
| Battery | 15 | — |