Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
Auto Lab Libertyville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty73−2.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Auto Lab Libertyville

Vernon Hills, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #83Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 484 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Lab Libertyville is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Lab Libertyville is better than 89% of auto repair shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Lab Libertyville is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Lab Libertyville is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Lab Libertyville is better than 73% of auto repair shops.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Lab Libertyville is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Auto Lab Libertyville for 8 kinds of job.

Auto Lab Libertyville for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 94
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Wheel alignment”

RoxanneLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I come to here for ALL my vehicle work. From oil change to new tires and everything in between. They call me by name when I walk in the door. They always give me great, competitive prices and get it done quick. Excellent service!

Great priceExhaustGeneral repairs & maintenanceTire rotations
ArunLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Yeah, the customer service was awesome, and they were super helpful. The techs knew their stuff and explained everything well.

Great priceGeneral repairs & maintenanceWheel alignmentOil change
Jake2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Auto lab was absolutely amazing. The customer service is unreal. They will treat you very well and help you out the most they can. I am not a review writer, but I definitely needed to write one for them.

Steering & suspension replacementTire rotationsWheel alignment
Megan15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have to say this is one of the best auto shops I have ever came across. The whole team went above and beyond for me. They are definitely #1.

Auto brake repairAuto tire replacementBrakes
AmyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have been using AutoLab for our cars for about a year and could not be happier! The vehicles are happier and so are we!

Auto brake repairGeneral repairs & maintenanceOil change
Jerri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always professional & courteous. Excellent service Highly recommend

Oil changeTiresWheel alignment
Teresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Auto Lab has the absolute best customer service, fair pricing and are very honest. They told me I didn't need some of the work I requested and saved me money. The loaner vehicle they provided meant I didn't have to worry about picking up my kids from school on time and I could keep going about my day. I highly recommend Auto Lab!

General repairs & maintenanceOil changeTransmission
Rebecca4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They fixed my trunk latch, tie rods, put new rear tires, front brakes, and new windshield wipers. They did a great job!!!

General repairs & maintenanceTiresVehicle maintenance+ Punctuality+ Quality+ Professionalism
Christie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have been using Auto Lab for years and they are just the best! Friendly, professional and always go out of their way to ensure I am taken care of whether it be needing a loaner car so I can get to work while I drop my car off or squeezing me in even if I just drop in without an appointment :-) they are the best and I highly recommend them!

Air & cabin filter replacementBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Still Always a pleasure.

BrakesEngine repairGeneral repairs & maintenance+ Value
Barry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have been using Auto Lab for years. The owner is a master mechanic. They never give up on finding problems we report, and work tirelessly on fixing problems until they are resolved. We have brought all our family cars to them, and will continue to do so.

Abs service & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
DanLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We have used AutoLab for over 25 years. Always do a good job at a reasonable price.

BrakesSteering & suspension repairWheel alignment
MichelleLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I trust Auto Lab. They are honest, kind, caring, professional and they do not try to charge you for something that your car doesn't need. I have had major problems with Pep Boys and I am so grateful that I was referred to Auto Lab. It is also great that that they have loaner vehicles if you need one when you car is…

Air & cabin filter replacementBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Brianna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Auto Lab took great care with my car. I am all set for a while. The concierge car was helpful in allowing me to continue to go to work as they fixed up my car. Will definitely be coming back for whatever else my car needs next.

BatteryOil changeWheel alignment+ Punctuality+ Quality+ Professionalism
Rhiannon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had just taken my qx56 to the local dealership for problems with my truck randomly not starting. We replaced the battery prior to the dealership visit. They had my truck for over 2 weeks only to tell us that they couldn’t reproduce the problem. I had explained that it happened intermittently but often. They told…

ElectricalOil changeWheel alignment+ Punctuality+ Quality+ Professionalism
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

General repairs & maintenanceWheel alignmentVehicle maintenance+ Punctuality+ Quality+ Professionalism
SDCoreLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto brake repairAuto maintenanceAuto tire replacement
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BatteryBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
alexLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesAir conditioningOil change+ Punctuality+ Quality+ Professionalism
Ingrid4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto detailingElectricalGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 44%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change62—
General repairs & maintenance54—
Vehicle maintenance35—
Brakes34—
Tires24—
Auto engine diagnostic20—
Wheel alignment20—
Battery15—

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