Experts Reviews · Company report
Auto Professionals logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%11+0.8Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Auto Professionals

Santa Maria, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #159Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 484 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Professionals is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Professionals is better than 93% of auto repair shops.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Professionals is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Professionals is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Professionals is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Professionals is better than 11% of auto repair shops.F
11

Reviews for your job

Customers hired Auto Professionals for 8 kinds of job.

Auto Professionals for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 216
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “General repairs & maintenance” · showing 40

james2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Kind professional service every time! Efficient and very knowledgeable in everything auto. Discounts on parts and labor if you are a triple A member. Very cool

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Connie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The experience was remarkable. Very professional and kind. Kept us updated regularly as work progressed we will continue to use Auto Professionals for all our future needs. Highly recommend them for all car care.

Great priceGeneral repairs & maintenance
Arleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

This business is AWESOME. Everyone is sooo friendly and service is great. Prices are very competitive. Will be going back!

Great priceGeneral repairs & maintenanceSteering & suspension repair
Tyrone1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great mechanic even better customer service

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto maintenance
Peter6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service as usual!!

Great priceGeneral repairs & maintenance
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fair and honest. Not afraid to give bad news when necessary. Very considerate.

Great priceGeneral repairs & maintenanceAuto emissions testing
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We are regulars. We get excellent service at a fair price and we enjoy the people we interact with.

General repairs & maintenanceSteering & suspension replacementAuto engine tuning+ Punctuality+ Quality+ Professionalism
Frazier7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My partner and i have been taking our cars to AutoPros for years now. Greg and Jessie are awesome and always let us know what is needed, what is priority, and what we can do to avoid further issues. This is the best place to take your car on the Central Coast.

Air & cabin filter replacementAuto maintenanceGeneral repairs & maintenance
CallLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Another shop told my son his 2015 Mustang needed a totally new engine, catalytic converter and it would be over $12,000. The car only had 115,000 miles on it and no indication of trouble, but would not pass smog due to a check engine light. We did not trust what they said so we brought it from San Diego to Greg…

Auto exhaust system repairAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Kathy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They give over the top service. NEVER a question of if it was,done or if it should be done. Awsome place to take your car!!

A/C installation & repairAir & cabin filter replacementAuto A/C replacement
BobLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I recommend this auto repair shop. They performed services as requested at a fair price. They also were excellent at customer communications.

Auto brake repairGeneral repairs & maintenanceVehicle safety inspection
RobertLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is a fantastic shop and the only one I trust to work on any of our vehicles. They're honest and friendly and I feel completely confident in recommending them to friends and family.

General repairs & maintenance
katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have taken my cars to Auto Professionals many times and I have never experienced such friendly, informative and honest dealings with a mechanic before. Great prices. Great service. Great people!

Air & cabin filter replacementAuto maintenanceAuto engine diagnostic
KimLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were helpful, quick & very reasonably priced. I believe I have found my new auto mechanics.

General repairs & maintenance
Omar2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Knowledgeable, Honest, straightforward, and efficient. The best auto experience I’ve had in a long time. Auto Professionals genuinely wants to help and solve your issues. I can tell they care about the customer and not just the money. I will definitely be taking ALL my vehicles back when needed.

General repairs & maintenance
DanaLocal Guide · 236 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They use very high quality parts/products which is important. Great prices and Customer service as well as highly skilled work.

General repairs & maintenance
Dano2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Honest and knowledgeable team and family.

A/C installation & repairAuto maintenanceAir conditioning+ Punctuality+ Quality+ Professionalism
Ira3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Excellent service

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Allie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service as always.

General repairs & maintenance
TeresaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Greg, Jessie and Marco were all very professional and friendly. Coming from a background of mechanics, I felt that they treated me with respect and made me feel comfortable by explaining everything they were doing as they were working. Jessie knew exactly was what was happening and was explaining to me so by the…

Auto engine diagnosticExhaustGeneral repairs & maintenance
DenisLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best and the most honest car shop in town!

General repairs & maintenanceOil change
Steven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I really enjoy using auto professionals. They are always on top of it with text reminders and updates and they have a really friendly staff. They do their best to go the extra mile and will always confirm with you before doing any extra needed work. The truly are professionals like the name says. They are my go to service people

Air & cabin filter replacementGeneral repairs & maintenanceOil change
Corey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always helpful, always professional and a locally operated business Jersey and Greg make the time to always get me in and out👍🏼

Auto engine diagnosticGeneral repairs & maintenanceService not listed+ Quality+ Professionalism+ Value
juanLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent auto repair shop. Friendly and knowledgeable. Best in the Santa Maria area. Gave me ride home and picked me up.

Electrical repairGeneral repairs & maintenanceTransmission
Elaine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Always friendly, trustworthy, and reliable. We bring all of our cars here for service.

General repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

All I can say is I'd be lost without them!! They are so awsome! I can't say enough about them! They keep my 2014 scion running in top shape!

General repairs & maintenance
Wesley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

An honest, friendly, and timely business. Highly recommend and will continue to use.

BatteryElectricalGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Marie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My car was in for smogging only took 10 mins fast cheap 45.00 they were very nice

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Corey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Greg and his staff are always friendly and professional. I highly recommend this automotive shop.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The very best!

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Marcus3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

First and most important to me: they have been professional and competent in their communication with me. Too many places simply treat people poorly and/or unprofessionally. And nearly as important, they were fast, competent and obscenely honest in the work they performed. There were plenty of things that many…

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Greg and his crew are amazing. They have been working on our vehicles for years and we couldn’t be any happier. They are honest and very skilled.

Auto engine diagnosticGeneral repairs & maintenance
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always professional staff is very knowledgeable ask questions and they explain how it works Jesse at the front desk is great she knows a lot about cars and explains how things work I always send people there because of they check your whole car out to make sure everything is topped off and they check your brakes all around a great place to go

General repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Hilary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

As always great service

ElectricalGeneral repairs & maintenance+ Quality+ Professionalism
Empowering1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve been happily taking my vehicles to the Auto Professionals for many years. I can not recommend them enough! They are the best!

Auto engine diagnosticElectrical repairEngine repair+ Punctuality+ Quality+ Professionalism
DebraLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Honest, friendly, and professional.

General repairs & maintenanceOil changeTransmission
Brenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

They go way beyond !!! The service you get from staff and the technician is unbelieveable, and very knowledgeable, honest, respectful. They also would recommend you need this or that but will not do anything without talking to you first. They get to know their customers and treat them like they are family I would…

A/C installation & repairElectricalGeneral repairs & maintenance+ Punctuality+ Quality+ Value
Leah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They were very good at communicating with me and letting me know what was going on. I felt they gave me honest advice about my vehicle. I’m going to go there again when the need arises and I will recommend this business to anyone..

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Wendy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We have used Auto Professionals for all our vehicles for several years and they have always been great. This time, our check engine light came on the afternoon before we were leaving to move cross country. Even though they knew we weren’t going to be customers anymore 😢, the did everything they could to squeeze us…

Auto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Victor11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General repairs & maintenance

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 59%Reasonable 38%Overpriced 3%Not sure 0%

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