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Auto Professionals

Auto repair shop · Santa Maria, CA · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%11+0.8Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#159 of 348 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 54%
4.9 ★★★★★ 484 Google reviews · 2 photos
96%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Auto Professionals at a glance

Google reviewers rate Auto Professionals 4.9 out of 5 based on 484 reviews, with the owner not responding to any feedback. Customers frequently cite quick turnaround times, transparent communication, and reasonable pricing for services like smog checks, brake repairs, and transmission work. While many praise the staff's knowledge and courtesy, a small number of low-star reviews describe significant overcharges or unresolved mechanical issues after high-cost repairs.

  • Google rating: 4.9 out of 5 from 484 reviews (96% five-star).
  • Reviews on this page: 484 Google reviews (339 with written comments, 1 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Auto Repair Shop serving Santa Maria, California.

Data from Google, last updated November 2, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction93Reliability93Craft & service95Value100Momentum100Replies to reviews11Satisfaction: 93 (median 89)Reliability: 93 (median 86)Craft & service: 95 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 11 (median 60)
Auto ProfessionalsAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auto Professionals: 93/100 on this factor. Category median: 89.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auto Professionals: 93/100 on this factor. Category median: 86.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Auto Professionals: 95/100 on this factor. Category median: 99.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Auto Professionals: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auto Professionals: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auto Professionals: 11/100 on this factor. Category median: 60.F
11

Bar = this company · dark tick = category median.

Star ratings

484 Google reviews we collected

  • 5 stars46796%
  • 4 stars102%
  • 3 stars20%
  • 2 stars10%
  • 1 star41%

Praise vs complaints

Phrases our text analysis found in 339 written reviews

  • Praise58198%
  • Complaints92%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2259%
  • Reasonable1438%
  • Overpriced13%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude17029%
  • Speed & response10317%
  • Quality & results8514%
  • Honesty & trust7613%
  • Price & value6812%
  • Would recommend6411%
  • Communication244%

What customers talk about

We read 339 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Courteous and timely service with smog test and an unexpected repair the same day!”
  • “Efficient and very knowledgeable in everything auto.”
  • “Trust to me is the most important thing to me along with quality work.”
    “In a horrible world where everybody's trying to get rich off everybody else it's good to see some people still have morals and values.”
  • “I switched my service to Auto professionals because my friend had good service and trusted the mechanic.”
    “Dishonest staff and the mechanics at Auto professionals cost me time and money !”
  • “They were quick and super reasonably priced, even had a discount for AAA members.”
    “As a female that doesn't know much about cars I feel like I'm a pretty easy target to rip off, but I am 100% confident they would never do that.”
  • “I would recommend Auto Professional to anyone in the 805.”
    “I can't recommend them enough”
  • “…mog and others work for my Vehicles, Jessie is very knowledgeable and easy to talk to she give details breakdown of what you need for your vehicle wit…”

People customers mention

  • Greg 20 reviews
  • Jessie 16 reviews
  • Jesse 8 reviews
  • Marco 4 reviews
  • Pros 3 reviews
  • Orcutt 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Auto Professionals for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

BryanLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Courteous and timely service with smog test and an unexpected repair the same day! Thank you

TiresAuto maintenance
Ronald7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very pleased with the quality of service. From the actual repair, pleasant and knowledgeable office staff, and the seedy offer to return me home and pick me up when the repairs were completed. Class A operation no question.

Reasonable priceAuto engine diagnosticElectrical repair
james2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Kind professional service every time! Efficient and very knowledgeable in everything auto. Discounts on parts and labor if you are a triple A member. Very cool

Great priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Rodney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Been going here for years for my Smog and others work for my Vehicles, Jessie is very knowledgeable and easy to talk to she give details breakdown of what you need for your vehicle with Greg years of experience as mechanic you can't get a better team. I would recommend Auto Professional to anyone in the 805.

Aiden1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service. Quick and easy. I was in and out in less than 20 mins. Jessie who runs the office is great to work with.

Great priceService not listed
Doug3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had to have a smog check done. The first place I went to seid i needed ro have my System reflashed because it was locking up his machine. I took it to Auto Professionals, Greg found the problem in no time. Had me drive my truck for some miles and it passed no problem. They are top of the line mechanics and I will…

Great priceAuto emissions testing

Photos

Customer reviews

4.9 ★★★★★ 484 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Bryan CoburnLocal Guide · 23 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Courteous and timely service with smog test and an unexpected repair the same day! Thank you

  • Services: Tires, Auto maintenance
brian williams3 reviewsTotal number of Google reviews brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Professional. Honest. AAA discount. Simply the Best!!!

  • Price assessment: Reasonable price
  • Services: Vehicle Inspection, Brakes, Oil change
MICHELLE S5 reviewsTotal number of Google reviews MICHELLE has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick and easy smog service!

  • Price assessment: Great price
Ronald Butler7 reviewsTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very pleased with the quality of service. From the actual repair, pleasant and knowledgeable office staff, and the seedy offer to return me home and pick me up when the repairs were completed. Class A operation no question.

  • Price assessment: Reasonable price
  • Services: Auto engine diagnostic, Electrical repair
james delgado2 reviewsTotal number of Google reviews james has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kind professional service every time! Efficient and very knowledgeable in everything auto. Discounts on parts and labor if you are a triple A member. Very cool

  • Price assessment: Great price
  • Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Vehicle Inspection, Brakes, Auto emissions testing, Air conditioning, Auto maintenance, Auto brake replacement, Oil change
Rodney Huynh3 reviewsTotal number of Google reviews Rodney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Been going here for years for my Smog and others work for my Vehicles, Jessie is very knowledgeable and easy to talk to she give details breakdown of what you need for your vehicle with Greg years of experience as mechanic you can't get a better team. I would recommend Auto Professional to anyone in the 805.

Aiden Vibal1 reviewTotal number of Google reviews Aiden has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service. Quick and easy. I was in and out in less than 20 mins. Jessie who runs the office is great to work with.

  • Price assessment: Great price
  • Services: Service not listed
Doug Spence3 reviewsTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had to have a smog check done. The first place I went to seid i needed ro have my System reflashed because it was locking up his machine. I took it to Auto Professionals, Greg found the problem in no time. Had me drive my truck for some miles and it passed no problem. They are top of the line mechanics and I will not take my vehicles to any other shop. Auto Professionals are the best.

  • Price assessment: Great price
  • Services: Auto emissions testing
Andrew Madsen3 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Just as the Savannah Bananas make baseball fun, so too the Auto Pros make routine maintenance fun.

Michael Grabowski10 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Definitely friendly and professional. Definitely knowledgeable and helpful with recommendations. They definitely have my business.

  • Price assessment: Reasonable price
  • Services: Transmission

Auto Professionals on Google Maps →

Business details