Auto repair shop · Lompoc, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%53+28.9Reliability 24%48+11.6Value 14%94+13.3Replies to reviews 7%11+0.8Craft & service penalty69−3.1Momentum penalty32−6.8Experts Score= 45Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 41 electronics repair shopsiPosition by Experts Score among all companies we track in this category. · better than 8%
4.6★★★★★90 Google reviews · 7 photos
84%five-star reviews
3.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for honest pricing, quick turnaround times, and friendly staff who keep them informed during repairs. Services mentioned include smog checks, engine diagnostics, and routine maintenance, with reviewers noting transparent costs and helpful communication. However, some low-star reviews criticize high fees for specific services like visual inspections or van smog tests, along with complaints about front desk staff behavior and unexpected parts issues.
Google rating: 4.6 out of 5 from 90 reviews (84% five-star).
Reviews on this page: 90 Google reviews (62 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
This companyElectronics Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Automotive Service Center of Lompoc: 53/100 on this factor. Category median: 79.C
53
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Automotive Service Center of Lompoc: 48/100 on this factor. Category median: 72.C
48
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Automotive Service Center of Lompoc: 69/100 on this factor. Category median: 97.B
69
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Automotive Service Center of Lompoc: 94/100 on this factor. Category median: 95.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Automotive Service Center of Lompoc: 32/100 on this factor. Category median: 100.D
32
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Automotive Service Center of Lompoc: 11/100 on this factor. Category median: 60.F
11
Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
4.6of 5
5 stars7684%
4 stars44%
3 stars33%
2 stars11%
1 star67%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
95%praise
Praise10095%
Complaints55%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value2827%
Staff & attitude2726%
Speed & response1817%
Quality & results1110%
Honesty & trust1110%
Would recommend77%
Communication33%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing customer service, transparent/fair costs and very fast maintenance.”
“Miguel isnt gonna do you any favors… charges full price 50$ for a 5 minute visual inspection .”
“They got me in and out in record time and they're employees were friendly and helpful.”
“…r a check engine light in my chevy malibu, they fixed the problem the same day and they helped me save a whole lot of money.…”
“…been in, I went in for a check engine light in my chevy malibu, they fixed the problem the same day and they helped me save a whole lot of money.…”
“They did not fix it, i paid an arm and a leg for it to not be fixed.”
“This is the most honest mechanic shop I ever been in, I went in for a check engine light in my chevy malibu, they fixed the problem the same day and t…”
“Very reasonabe price for a smog check, highly recommend them.”
“Joey explained everything to me and worked with my work schedule.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Automotive Service Center of Lompoc for 4 kinds of job. Pick one to see what they paid and said.
RonLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I want to share my experience with the Automotive Service Center of Lompoc . Miguel and his crew were able to get our Lincoln squared away ahead of schedule. There was no power to two fuses that control the fuel injection and ignition system. They verified my finding and were able to locate the relay system within…
Andrew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Miguel isnt gonna do you any favors… charges full price 50$ for a 5 minute visual inspection . And HE WILL put your car in the state data base as failed smog. No favors here
ClaudiaLocal Guide · 78 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Called around to a couple places for a smog check on my car and this place was one of the cheaper ones. They got me in and out in record time and they're employees were friendly and helpful.
Reasonable priceService not listed
marcos8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This is the most honest mechanic shop I ever been in, I went in for a check engine light in my chevy malibu, they fixed the problem the same day and they helped me save a whole lot of money. I highly recommend this shop to everyone they are very honest people. I will be going back there again when I need work done on my cars for sure.
Kai7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great quality, honest service, dependable. Great prices, will continue to come back!
Great priceBrakesOil change
AshLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★
I am writing to express my sincere gratitude for the outstanding service I received on my car today. From the moment I arrived, your team went above and beyond, and I truly can't thank you enough for the exceptional care you provided. A particular highlight was your commitment to ensuring I made it to work without a…
I want to share my experience with the Automotive Service Center of Lompoc . Miguel and his crew were able to get our Lincoln squared away ahead of schedule. There was no power to two fuses that control the fuel injection and ignition system. They verified my finding and were able to locate the relay system within a short period of time. Took care of the problem and was fair on the bill. They were professional. I have them perform smog inspections every year on my vehicles. Always a good price and easy to work with. I am happy to recommend Lompoc Automotive Service Center.
Price assessment: Reasonable price
Services: General repairs & maintenance, Electrical, Auto engine diagnostic
Andrew Wilks3 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Miguel isnt gonna do you any favors… charges full price 50$ for a 5 minute visual inspection . And HE WILL put your car in the state data base as failed smog. No favors here
Claudia SchrammLocal Guide · 78 reviewsiTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
Called around to a couple places for a smog check on my car and this place was one of the cheaper ones. They got me in and out in record time and they're employees were friendly and helpful.
Price assessment: Reasonable price
Services: Service not listed
marcos rubalcaba8 reviewsiTotal number of Google reviews marcos has written across all businesses on Google Maps, not just this one.
This is the most honest mechanic shop I ever been in, I went in for a check engine light in my chevy malibu, they fixed the problem the same day and they helped me save a whole lot of money. I highly recommend this shop to everyone they are very honest people. I will be going back there again when I need work done on my cars for sure.
Kai Marie7 reviewsiTotal number of Google reviews Kai has written across all businesses on Google Maps, not just this one.
I am writing to express my sincere gratitude for the outstanding service I received on my car today. From the moment I arrived, your team went above and beyond, and I truly can't thank you enough for the exceptional care you provided. A particular highlight was your commitment to ensuring I made it to work without a hitch; that level of consideration for your customers' schedules is truly commendable and something I deeply value.
Update****
Came in with the same issue. They did not fix it, i paid an arm and a leg for it to not be fixed. They suggested i purchase the parts. I buy them called today for more assistance for them to not be able to help. I feel played.
Victor Acosta3 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Went in to replace cabin air filter after we found dead mice under the hood. They not only replaced it but did a quality check of my engine to check for damage or mice. Amazing customer service, transparent/fair costs and very fast maintenance. Will go again!
salene castaneda3 reviewsiTotal number of Google reviews salene has written across all businesses on Google Maps, not just this one.
